Unprecedented levels of
control over your account
In-depth information, network-level management tools and our
UK-based support team for a truly integrated support solution
my.plan.com gives you unprecedented levels of control and support over all your plan.com solutions, with most day-to-day management tasks completed online in just a few clicks.
my.plan.com is provided free of charge to all our customers and works across all platforms including PC/Mac, tablet and mobile.
You can use our platform 24/7/365 to:
Review your billing
Review your complete billing history and download reports for analysis
Access detailed usage
In-depth usage information, all the way down to individual connection level
Add alerts to control spend across your estate with notifications via email or SMS
Add & remove bars
Add and remove bars if handsets are lost or stolen to control employee spend
Add and remove bolt-ons to ensure that you benefit from our best possible offers
Schedule bars and bolt-ons for any time to proactively manage your account
Three levels of
The first line of support is my.plan.com, which can give you a wealth of insight and tools to help you manage your business coms.
The second line of support should be your partner, who brought you to us and knows your business.
However, our dedicated Customer Support team offers an additional layer of dedicated support, which is there to support you if you require a bit more assistance.
We offer email support and phone support. Our phone lines are open weekdays 9am-6pm, and we aim to respond to emails and answerphone messages the same day, but this may take longer out-of-hours or during peak periods.
We may be a technology-led company, but our Customer Services team will remind you of how it used to be in the good old days when personal service was the norm.
Most day-to-day tasks can be completed using my.plan.com, but when you need any extra support our experienced and friendly team are on hand to assist.