World Explorer

Daily roaming
bolt-on guide

*Terms & Conditions apply

World Explorer


Our World Explorer daily roaming bolt-on is perfect for business people on the move.

World Explorer enables customers to use their UK voice, text and data allowance while travelling in our World Zone, which covers an impressive 113 destinations – more than most other networks.

Customers can enjoy 100 voice minutes, 50 text messages and 200MB of data while roaming*. Usage while roaming will be deducted from your UK allowances.

Our World Explorer daily roaming bolt-on is just £7 per day, with the daily charge triggered while roaming anywhere in our World Zone.

During a monthly billing cycle, customers can activate the bolt-on up to 14 times*.


A choice of data allowances:

200MB

data

100

minutes

50

texts

Please refer to Terms & Conditions

World Explorer


World Explorer covers

In-country calls e.g. USA to USA

Back to the UK e.g. USA to UK

Roaming terminated e.g. calls received in the USA from the UK

Within each region of our World Zone e.g. USA to Canada


World Explorer does not cover

UK to World Zone destinations – you must be roaming for the bolt-on be active

Out of World Zone e.g. USA to Germany

Please refer to Terms & Conditions

World Zone Regions


Asia Pacific

Australia

Hong Kong

Malaysia

New Zealand

Singapore

South Africa


Eastern Europe

Albania

Bosnia & Herzegovina

Macedonia

Montenegro

Serbia

Turkey


USA & Candada

USA

Canada


Rest of the world

Please refer to Terms & Conditions

World Explorer

Additional charges while roaming in the World Zone

Zones Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus,s Serbia, Tunisia, Turkey, Montenegro Canada, USA Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore Rest of the World
Receiving a call (per minute) 52p 39p 43p 85p
Making a call back to the UK (per minute) 81p 90p 60p 120p
In-country calls e.g. Canada to Canada (per minute) 81p 90p 60p 120p
In-zone calls e.g. Canada to USA (per minute) 81p 90p 60p 179p
Out-of-zone calls e.g. Canada to New Zealand (per minute) 179p 179p 179p 179p
SMS (per message) 30p 25p 30p 40p
Data usage (per MB) 600p 600p 600p 600p

*Prices exclude VAT.

Terms & Conditions

These Terms and Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited ("plan.com") and any Customer who selects the World Explorer Daily Roaming Package.

World Explorer

World Explorer has a daily activation fee of £7 when triggered while roaming in our World Explorer Zone (defined below). It includes a daily roaming allowance of up to 200MB of data, 100 minutes of voice and 50 texts. Usage while roaming will be deducted from your UK allowances.

You are charged the daily activation fee when you call1, text1 or use data. You'll only be charged the daily amount on the days you use your phone in our World Explorer Zone and usage will be deducted from your UK allowances.

During a monthly billing cycle, you can activate the bolt-on up to 14 times.

If you exceed your daily roaming allowance, your UK allowances, or the bolt-on is activated more than 14 times during a billing cycle, you will pay our standard out of bundle roaming rates when roaming and/or you will pay our standard UK rates when in the UK.

General conditions

Customer will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the World Explorer Zone (as applicable).

For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.

Only an authorised person can add one of the World Explorer Daily Roaming packages to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer's mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact Customer Services immediately.

The above cost applies per connection/SIM. Customers with a sharer.plan will need to add the chosen World Explorer Daily Roaming Package to each connection/SIM that requires the package.

Opting out of Roaming Data Caps

Customers accept that by adding a World Explorer package they will be opting out of any EU Regulations, which apply a cap on mobile data usage in our World Explorer Zone.

Currently the EU default financial limit is €50 per month.

Notwithstanding that the Customer will have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist Customers in managing their data usage and spend by sending notifications where usage reaches 80% of the package limit and subsequently when usage reaches 100% of the package limit.

If Customer usage exceeds the applicable limit, usage will not automatically be capped and Customer will be charged at the standard roaming rates.

Note that data usage in our World Explorer Zone is charged at up to £6.00 per MB and we strongly recommend disabling data to avoid bill shock.

Customers can choose to cap usage in line with their chosen package by calling plan.com on +44 (0)3300 88 89 90 or by texting CAPWORLD to +44 (0)7860 039 195.

Customers can monitor usage by accessing their account portal at my.plan.com All prices stated are exclusive of VAT.

While roaming in a destination covered by a bolt-on that borders with a destination not covered by a bolt-on, it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are not included in the bolt-on allowances. When it comes to data usage, this can be up to £6 per MB.

plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.