SPORTS AND
ENTERTAINMENT.
Stay ahead of the competition with industry leading technology and innovation that will enable scalable, flexible communications to keep the show running smoothly.
HIGH PERFORMANCE CONNECTIVITY.
The world of sports and entertainment is evolving at pace as suppliers, clubs, organisations, and venues look for new and innovative ways to stay ahead of the game to provide a world-class experience for employees and fans alike. Experiences that demand fast and reliable connectivity, providing real-time data and live reporting for faster insights and immediate action.
Our people, platforms and services have powered venues, teams, and leagues around the UK to stay connected to their people and fans, while helping to solve real business challenges.
30
Devices
100
Employees
+150k
supporters
RAISING THE GAME.
The world of sport is increasingly reliant on technology to deliver its 21st century ambitions, as Scottish Premiership football club Hibernian FC is all too aware.
Now approaching its 150th anniversary, the Edinburgh based club is constantly looking for innovative technologies to enhance the fan experience and promote engagement, as well as to deliver operational improvements.
Working with plan.com and its partner Indigo, who are now also official partners of the club, has been central to delivering those improvements.
Hibernian F.C. has around 30 business mobile devices currently in use, among a total staff headcount of around 100.
As the global pandemic hit, the club was keen to find a solution to enable remote working while also remaining in control of connectivity usage and cost.
Central to that were the Hibernian finance team who would play an active role in monitoring usage and taking action to mitigate risk and maximise profitability and performance across the business.
POWERING A REMOTE WORKFORCE.
SIMPLE SOLUTIONS.
POWERFUL RESULTS.
One of the first starting points for the club was to work with Indigo and plan.com to identify ways to reduce costs and maximise efficiencies across the business.
With such a varied and mobile workforce, the club was also keen to find a solution that would be simple and easy to roll out across the team, from IT professionals through to the administration staff.
Speed of set up and the availability of ongoing support was also crucial, even more so as the impact of the COVID-19 pandemic began to take hold.
If you are not an IT professional, sophisticated tech tools can be complicated to understand and use, but the plan.com platform is clear and straightforward and that’s one of the best things about it.
Murray Milligen – Commercial ManagerHibernian football club
( a plan.com customer )
TRANSPARENCY AND CONTROL.
Previously the club had encountered issues with escalating connectivity usage and costs across its users due to lack of visibility and insight.
The team were quickly set up with my.plan access which gave that insight immediately, eliminating the need to wait for the monthly invoice cycle.
Call and data controls were also essential to help users to stay within their allowances and remain connected while working remotely.
my.plan’s interactive Help Centre, easy to follow user guides and how to videos were also a crucial part of the efficient training and roll out of the platform.
Data Usage Alerts
Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.
Help Centre
Our interactive my.plan Help Centre is packed with information to answer your questions quickly and easily.
Customer Service - Call Support
Contactable via phone or email, our support team is on hand to support you at every step.
Live Chat
Speak to our customer experience team live with instant message in my.plan.
Live Data Usage*
See what you are spending, where and when with live usage breakdowns by call, text or data.
*data, call & SMS records may be subject to delay
Call & Text Usage
Analyse all call and text activity across your workforce, or down to an individual user, quickly and easily.
Data Limits & Blocking
Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.
Interactive Invoicing
Interactively interrogate all voice, text and data usage across your account, as it happens.
Spend Controls & Notifications
Stay in control of your allowances and charges with automated notifications and restrictions at a level that you manage.
SPEED TO SUCCESS.
Implementation of the plan.com services and platform was a resounding success and Hibernian FC were quick to cite the speed of set-up and availability of ongoing support as being crucial to that.
Importantly the onboarding process was seamless across its remote workforce and the club is now looking to replicate this approach as it moves to a cloud-based telephone system with plan.com advising on potential solutions through its hosted platform.
Previously people would go over their allowance of minutes and heavy charges would start to stack up. So having that visibility is vital… All in all, it was a no-brainer to go with plan.com.
Murray Milligen – Commercial ManagerHibernian football club( a plan.com customer )
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