Unprecedented levels of
control over your account
In-depth usage information, network-level management tools and our
UK-based support team for a truly integrated support solution
Take our award winning plan.portal, combine it with a highly experienced UK based partner services team, and you get the most efficient and responsive support in the industry. Our entire proposition has been designed from the ground up to minimise the amount of time you spend on administration and maximise the amount of time available to work with your customers and build your business.
The plan.portal is accessible 24/7/365 across all platforms including PC/Mac, tablet and mobile and is a complete business management system.
Once your customers have connected with us, with a few clicks you can:
Review your billing
Review their complete billing history and download reports for analysis
Access in-depth usage information down to individual connection level
Add alerts to control spend across your customers’ estates with notifications via email or SMS
Add & remove bars
Add and remove bars if handsets are lost or stolen or to control customers’ spend
Add and remove bolt ons to ensure that your customers’ benefit from our best possible offers
Schedule bars and bolt ons for any time in the future to proactively manage your customers’ account
Prior to connection, your dedicated Business Development Manager and Internal Sales Manager are on hand to support you with any pre-sales queries. Our team is one of the most experienced in the industry and will work in partnership with you to win business.
When you have an issue that cannot be resolved online, our UK-based Partner Support team are on- hand over the phone and via email.
Rather than passing you round the houses, we’ll do everything we can to resolve your issue on the first call. If we do have to investigate and get back to you, we actually will.
We may be a technology led company, but our Partner Support will remind you of how it used to be in the good old days when personal service was the norm.
Most day-to-day tasks can be completed using the plan.portal, but when you need any extra support our experienced and friendly team of Business Development Managers and Internal Support Managers are on-hand to assist.