What are these prices?

As a plan.com customer, you pay a fixed, monthly contractual amount every month that will change depending on which tariff you´re on and which allowances you´re enjoying. However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges). Yes they suck, and no we don´t like them either, but we´re all about transparency, so better you know now than get a nasty surprise later down the line.

There are five types of additional charges:

  • Out of bundle charges occur if you exceed your monthly allowances i.e. you go beyond your data, voice or SMS allowances
  • Special and Premium numbers, which are ‘non-geographic’ or operated by third-parties (quiz lines, help lines, directory enquiries etc.) do not form part of your inclusive minute´s allowance
  • International calls and SMS from the UK to a foreign country
  • Roaming calls, texts and data – using your phone while abroad
  • MMS (Multimedia Messaging Service – e.g. sending pictures as part of a text message) are not included in your standard tariff

Mobile additional charges (domestic)

Out of bundle price one.plan, plus.plan, pure.plan, SIMO.plan, PAYU.plan, sharer.plan, mbb.plan more.plan, exec.plan, shareplus.plan
UK/EU Xnet and landline calls 33p per minute 33p per minute
Other O2 numbers Free in the UK, else 33p per minute Free in the UK, else 33p per minute
Voicemail Free in the UK, else 33p per minute Free in the UK, else 33p per minute
SMS 10p each 10p each
Data (inc. Mobile Broadband) 3.25p per MB 4p per MB
MMS (not included in your standard tariff) 21p each 40p each

Mobile calls to special numbers

This section tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive minute´s allowance.

Calls to non-geographic numbers access charge per minute*
05 37p
070 55p
076 33p
Jersey, Guernsey, Isle of Man - landline or mobile click here for more information 33p
07 non-mobile and call forwarding services click here for more information 21p
080 Free
0820 37p
0843 37p
0844 37p
0845 37p
0870 37p
0871 33p
0872 37p
0873 37p
101 non-emergency 12p
111 NHS Free
116 Free

Premium numbers

Premium rate numbers are used by TV shows, quiz companies, chat providers and some websites. They will appear on your monthly bill at a higher rate than a standard text or call. For a full list of current prices for Premium Rate numbers operated by third parties please visit the website below:

Premium numbers
Calls to VoIP numbers access charge per minute*
080 Free
0820 1.2p
0843 1.2p
0844 1.2p
0845 1.2p
0870 1.2p
0871 1.2p
0872 1.2p
0873 1.2p
101 non-emergency 1.2p
111 NHS Free
116 Free
0873 1.2p
Calls to fixed-line numbers access charge per minute*
080 Free
0820 3.4p
0843 3.4p
0844 3.4p
0845 3.4p
0870 3.4p
0871 3.4p
0872 3.4p
0873 3.4p
101 non-emergency 3.4p
111 NHS Free
116 Free
09 3.4p

Additional charges while roaming in the World Zone

Zones Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro Canada, USA Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore Rest of the World
Receiving a call (per minute) 52p 39p 43p 85p
Making a call back to the UK (per minute) 81p 90p 60p 120p
In-country calls e.g. Canada to Canada (per minute) 81p 90p 60p 120p
In-zone calls e.g. Canada to USA (per minute) 81p 90p 60p 179p
Out-of-zone calls e.g. Canada to New Zealand (per minute) 179p 179p 179p 179p
SMS (per message) 30p 25p 30p 40p
Data usage (per MB) 600p 600p 600p 600p

Prices exclude VAT

Additional charges while roaming in the Europe Zone

one.plan, plus.plan, pure.plan, SIMO.plan, PAYU.plan, sharer.plan, mbb.plan more.plan, exec.plan, shareplus.plan
Receiving a call FREE FREE
Out-of-zone calls e.g. France to Australia 79p per min 79p per min
3G & 4G data 3.25p per MB 4p per MB

All other additional usage charges within the plan.com Europe Zone are based on UK allowances

International calls originating in the UK

Zones one.plan, plus.plan, pure.plan, SIMO.plan, PAYU.plan, sharer.plan more.plan, exec.plan, shareplus.plan
Isle of Man & Channel Islands 33p per minute 45p per minute
Ireland (Republic of) 8p per minute 54p per minute
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland 8p per minute £1.25 per minute
Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro 35p per minute £1.25 per minute
Canada, USA 15p per minute £1.25 per minute
Australian, Hong Kong, Malaysia, New Zealand, South Africa, Singapore 26p per minute £1.25 per minute
Rest of the World (any destination not listed above) 77p per minute £1.67 per minute

International SMS

Zones one.plan, plus.plan, pure.plan, SIMO.plan, PAYU.plan, sharer.plan, mbb.plan more.plan, exec.plan, shareplus.plan
Isle of Man & Channel Islands 10p 20p
Ireland (Republic of) 10p 30p
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland 10p 30p
Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro 10p 30p
Canada, USA 10p 30p
Australian, Hong Kong, Malaysia, New Zealand, South Africa, Singapore 10p 30p
Rest of the World (any destination not listed above) 10p 30p

Non-mobile & call forwarding

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these 3rd party services and they charge O2 a different, higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This list of 07 non-mobile and call forwarding services which are not included in your inclusive minutes is correct as of October 2013:

Non-mobile & call forwarding numbers

Mobile and landline calls to Isle of Man, Guernsey and Jersey

The following numbers are associated with networks in the Isle of Man, Guernsey and Jersey and are not part of the UK telecomms network.

Jersey, Guernsey and Isle of Man numbers

Fixed line out of bundle costs

1Numbers beginning 01, 02, 03, 0800 and 0808 and excluding any premium rate or non-geographic numbers

2These rates apply 24/7/365. All calls are charged per second and there are no connection or setup charges for UK calls.

Fixed line out of bundle costs rate per minute2
Calls to landlines (01, 02, 03)1 1p
Calls to plan.com/O2 mobiles 6p
Calls to other mobiles 8p
Calls to Three mobiles 13p

IoT package out of bundle charges

The following out of bundle charges are applicable to all of our IoT tariffs. Yes they suck and no we don´t like them either, but we´re all about transparency, so better you know now than get a nasty surprise later down the line. Agreed?

On-Net4 UK-SIM All-Net5
Data (per MB) 33p 33p 42p
Voice (per minute) 20p 20p 33p
Text (per text) 18p 18p 27p

4O2 network    5All UK networks

Terms & Conditions

1. Calls

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

2. Texts

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

3. MMS

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device settings.

4. Unlimited calls

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

5. Unlimited texts

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

6. Data

If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.

A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.

7. plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone

Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone from 15th June 2017. If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the plan.com Europe Zone.
  • Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
  • Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
  • Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
  • Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

While roaming in European countries that border with non European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, this can be up to £6 per MB. plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.

8. International calls and texts

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.