Roaming in Europe
Terms & Conditions
Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*. The plan.com Europe Zone includes:
Cyprus (Republic of)1
Ireland (Republic of)
Isle of Man
1 While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.
As a plan.com customer, you pay a fixed, contractual amount every month, agreed in advance, that will change depending on which tariffs and bolt-ons you’ve chosen, and which allowances you're enjoying. However, when roaming without an applicable bolt-on, or if you exceed your bolt-on allowances, additional prices will apply. Additional prices also occur if you call or text premium-rate numbers.
Yes they suck, and no we don't like them either. But we're all about transparency, so it's better you know about them now than get a nasty surprise later down the line.
Click here to see a full breakdown of additional charges.
Terms & Conditions
Roaming in the plan.com Europe Zone
Customers with tariffs and bolt-ons that include UK allowances may use their UK allowances when roaming in the EZ.
Usage in these destinations will be deducted from your tariff allowances. For example, our more.plan 5GB tariff customers will enjoy unlimited calls1 and texts1 as well as 5GB of data to use in the UK and EZ. If you use 500MB in France, 500MB will be deducted from your more.plan 5GB data bundle.
EZ usage that exceeds standard tariff allowances will be charged at the same out of bundle rates that apply to the UK.
The following usage is included with the UK tariff allowance:
- All data usage in the EZ
- Calls and texts back to the UK from an EZ destination (including voicemail retrieval)
- Calls and texts within an EZ destination, e.g. Spain to Spain
- Calls and texts from one country to another where both are in the EZ, e.g. Spain to Germany (except where calls or texts originate in the UK - these are still regarded as international calls/SMS)
The following usage is excluded from the UK tariff allowance:
- Calls and texts from the UK to destinations in the EZ will not be included in UK Tariffs - these are International calls/texts
- Calls and texts from in the EZ to a non-EZ destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to fixed per minute/SMS charges
- All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers
1Fair usage applies
1Non-domestic use limitations
Roaming in the EZ is intended for people who occasionally travel outside the UK where they live or have stable links i.e. they work or study there. It's not meant to be used for permanent roaming. As long as you spend more time at home than abroad, or you use your Equipment more at home than abroad, you can roam freely at domestic prices when travelling anywhere in the EZ.
We reserve the right to check your usage patterns to determine if you might be abusively using your EZ roaming (regulated roaming services at domestic price).
If you spend more than two months abroad out of four months, and if you have consumed more data abroad than at home over this time, we may send you an alert. Once the alert is received, you will have two weeks to clarify the situation. If you continue to remain abroad, we reserve the right to apply surcharges (equivalent to wholesale roaming caps, agreed on 31 January 2017).
Roaming near borders
While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-EZ rates. When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks.
plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.