Roaming in Europe
Terms & Conditions
Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*. The plan.com Europe Zone includes:
Cyprus (Republic of)1
Ireland (Republic of)
Isle of Man
1 While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.
Additional charges: international direct dial & roaming
|International calls originating in the UK||Cost*|
|Isle of Man & Channel Islands||33p per minute|
|Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland (Republic of), Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland||8p per minute|
|Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro||35p per minute|
|Canada, USA||15p per minute|
|Australian, Hong Kong, Malaysia, New Zealand, South Africa, Singapore||26p per minute|
|Rest of the World (any destination not listed above)||77p per minute|
|Out of bundle usage while roaming inside Europe Zone||Cost*|
|Receiving a call||FREE|
|Out-of-zone calls e.g. France to Australia**||79p per min|
|3G & 4G data||3.25 per MB|
|All other additional usage charges within the plan.com Europe Zone are based on UK allowances|
|Out of bundle usage while roaming outside Europe Zone|
|Zones||Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro||Canada, USA||Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore||Rest of the World|
|Receiving a call (per minute)||52p||39p||43p||85p|
|Making a call back to the UK (per minute)||81p||90p||60p||120p|
|In-country calls e.g. Canada to Canada (per minute)||81p||90p||60p||120p|
|In-zone calls e.g. Canada to USA (per minute)||81p||90p||60p||179p|
|Out-of-zone calls e.g. Canada to New Zealand (per minute)||179p||179p||179p||179p|
|SMS (per message)||30p||25p||30p||40p|
|Data usage (per MB)||600p||600p||600p||600p|
All prices in this table are VAT exempt.
Terms & Conditions
Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone.
Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts (subject to our Fair Usage Policy) as well as 3GB of data to use in the UK and EU from 15th June. If they use 500MB in France, 500MB will be deducted from their UK 3GB data bundle.
Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.
The following usage is included with the UK tariff allowance:
- All data usage in the plan.com Europe Zone.
- Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
- Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
The following usage is excluded from the UK tariff allowance:
- Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
- Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
- All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.
* Prices exclude VAT
** These calls won’t be bundled in the roaming voice bulk discount bolt-ons and will still be charged as out of bundle.