Terms and Conditions
These Terms and Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited (“plan.com”) and any Customer who selects the World Explorer Daily Roaming Package.
World Explorer has a daily activation fee of £7 when triggered while roaming in our World Explorer Zone (defined below). It includes a daily roaming allowance of up to 200MB of data, 100 minutes of voice and 50 texts. Usage while roaming will be deducted from your UK allowances.
You are charged the daily activation fee when you call1, text1 or use data. You’ll only be charged the daily amount on the days you use your phone in our World Explorer Zone and usage will be deducted from your UK allowances.
During a monthly billing cycle, you can activate the bolt-on up to 14 times.
If you exceed your daily roaming allowance, your UK allowances, or the bolt-on is activated more than 14 times during a billing cycle, you will pay our standard out of bundle roaming rates when roaming, which can be found in our Roaming bolt-ons and standard roaming rates document here document and/or you will pay our standard UK rates when in the UK.
Customer will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the World Explorer Zone (as applicable).
For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.
Only an authorised person can add one of the World Explorer Daily Roaming packages to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer’s mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact Customer Services immediately.
The above cost applies per connection/SIM. Customers with a sharer.plan will need to add the chosen World Explorer Daily Roaming Package to each connection/SIM that requires the package.
Opting out of Roaming Data Caps
Customers accept that by adding a World Explorer package they will be opting out of any EU Regulations, which apply a cap on mobile data usage in our World Explorer Zone.
Currently the EU default financial limit is €50 per month.
Notwithstanding that the Customer will have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist Customers in managing their data usage and spend by sending notifications where usage reaches 80% of the package limit and subsequently when usage reaches 100% of the package limit.
If Customer usage exceeds the applicable limit, usage will not automatically be capped and Customer will be charged at the standard roaming rates.
Note that data usage in our World Explorer Zone is charged at up to £6.00 per MB and we strongly recommend disabling data to avoid bill shock.
Customers can choose to cap usage in line with their chosen package by calling plan.com on +44 (0)3300 88 89 90 or by texting CAPWORLD to +44 (0)7860 039 195.
Customers can monitor usage by accessing their account portal at my.plan.com All prices stated are exclusive of VAT.
World Explorer Zone
Afghanistan, Albania, Anguilla, Antigua and Barbuda, Argentina, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo, Costa Rica, Cote D'Ivoire, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Fiji, Gabon, Ghana, Grenada, Guatemala, Guinea, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St.Vincent & the Grenadines, Swaziland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turkey, Turks & Caicos, Uganda, Ukraine, USA, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia
1Exclusions apply. Please see our Roaming bolt-ons and standard roaming rates document for more details.