Explorer Daily Roaming Terms and Conditions
These Terms and Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited (“plan.com”) and any Customer who selects an Explorer Daily Roaming Package.
plan.com offers two Explorer Daily Roaming Packages, which are compatible with all mobile and mobile broadband tariffs we offer:
Euro Explorer has a charge of £3 per day when triggered while roaming in our Euro Explorer Zone (defined below).
You are charged when you call2, text3 or use data. You’ll only be charged the daily amount on the days you use your phone in our Euro Explorer Zone and usage will be deducted from your UK allowances.
World Explorer has a charge of £7 per day1 when triggered while roaming in our World Explorer Zone (defined below).
You are charged when you call2, text3 or use data. You’ll only be charged the daily amount on the days you use your phone in our World Explorer Zone and usage will be deducted from your UK allowances.
Fair Usage Policy
These packages are subject to a Fair Usage Policy, which can be found here.
If you exceed your UK allowances at any time during a billing period4:
- You will pay our standard out of bundle roaming rates when roaming, which can be found in our travel.plan document here
- You will pay our standard UK rates when in the UK, which can be found here
Customer will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the Euro Explorer Zone or World Explorer Zone (as applicable).
For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.
Only an authorised person can add one of the Explorer Daily Roaming packages to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer’s mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact Customer Services immediately.
The above cost applies per connection/SIM. Customers with a sharer.plan will need to add the chosen Explorer Daily Roaming Package to each connection/SIM that requires the package.
Customers can roam for up to 14 days during a monthly billing cycle for both bolt-ons, after which standard roaming rates will apply for voice, SMS and data.
Opting out of EU Cap
Customer accepts that by adding a Euro Explorer package, it will be opting out of any EU Regulations which apply a cap on mobile data usage in our Euro Explorer Zone.
Customer accepts that by adding a World Explorer package, it will be opting out of any EU Regulations which apply a cap on mobile data usage in our World Explorer Zone.
Currently the EU default financial limit is €50 per month.
Notwithstanding that the Customer will have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist Customers in managing their data usage and spend by sending notifications where usage reaches 80% of the package limit and subsequently when usage reaches 100% of the package limit.
If Customer usage exceeds the applicable limit in the relevant package, usage will not automatically be capped and Customer will be charged at the standard roaming rates.
Note that data usage in our World Explorer Zone is charged at up to £6.00 per MB and we strongly recommend disabling data to avoid bill shock.
Customers can choose to cap usage in line with their chosen package by calling plan.com on +44 (0)3300 88 89 90 or by texting EUCAP to +44 (0)7860 039 195.
Customers can monitor usage by accessing their account portal at my.plan.com All prices stated are exclusive of VAT.
Euro Explorer Zone
Alderney, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
World Explorer Zone5
Afghanistan, Albania, Anguilla, Antigua and Barbuda, Argentina, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo, Costa Rica, Cote D'Ivoire, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Fiji, Gabon, Ghana, Grenada, Guatemala, Guinea, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St.Vincent & the Grenadines Swaziland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turkey, Turks & Caicos, Uganda, Ukraine, USA, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia
1This price change will be effective from 23 March 2017 in accordance with your agreement, having been notified on 21 February in accordance with your agreement.
2Calls include making calls to anywhere in the world including back to the UK, but excludes non-standard calls
3Texts include sending texts to anywhere in the world including back to the UK, but excludes non-standard texts
4With Euro and/or World Explorer enabled, a service may not roam for more than 14 calendar days during any given billing cycle. This change will be effective from 14 March 2017, having been notified on 15 February in accordance with your agreement.
5United Arab Emirates has been removed from the World Explorer Zone. This change will be effective from 14 March 2017, having been notified on 15 February in accordance with your agreement.