YOUR CUSTOMERS
EXPECT MORE.
Today, customers expect resolutions in minutes and a personalised service, accessible 24/7 through various channels. But meeting these evolving demands can be overwhelming with tools and data living across multiple devices and sources, not to mention managing relationships with numerous suppliers and providers.
my.plan brings all of your business connectivity together in one platform, making it easier for you to stay connected to your customers while maintaining the standard of service they rightly expect.
DISCOVER MY.PLANSOLVING THE SERVICE DATA DILEMMA.
Customer service is the key for any business. Without customer retention there is no growth. my.plan helps service organisations – from call centres to customer support agents – to deliver better experiences with access to up to date insights and data, all in a single platform.
Make it easy for customers to connect whatever their device.
Automate reporting and free up your team to focus on the customer.
Troubleshoot issues and spot trends with live diagnostics.
Support your service team with live listening and compliant call recording.
Monitor customer sentiment to ensure your standards never slip.
Supporting vulnerable people means being accessible 24/7, so having reliable connectivity and fit-for-purpose phone services and IT support is crucial. plan.com has enabled this and so much more.
Dora MartinConcept Care Practice( a plan.com customer ) GET THE FULL STORY
ALWAYS PUT THE
CUSTOMER FIRST.
No one knows your customers better than you, but sometimes you still need to back your gut feeling with actual data. my.plan delivers data-driven insights at the speed of business - that's a nice change of pace when compared with the traditional connectivity providers and networks.
Route it. Resolve it.
Getting your customers the right resource at the right time is key to realising business results.
Automated call routing in my.plan gives you the power to instantly push customers to the right resource based on their real-time needs. With a drag and drop design and visual mapping our easy-to-use interface keeps even the most complex call flows simple.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Visual Call Flow
Design your call routing quickly and easily with drag and drop simplicity.
Group Mailboxes
Access, manage and share group mailboxes across extensions, Ring Groups or Call Queues.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
IVRs, Ring Groups & Call Queues
Never miss another customer call or enquiry again with our full range of advanced Call Flow features.
Visual Call Flow
Design your call routing quickly and easily with drag and drop simplicity.
Group Mailboxes
Access, manage and share group mailboxes across extensions, Ring Groups or Call Queues.
Time of day Routing
Keep your people and customers connected by routing your calls by time of day or day of the week.
Call Forwarding
Divert calls quickly and easily for a seamless customer experience.
Listen.
Transcribe.
Analyse.
It’s not enough to analyse what your customers say - you need to understand what they mean. Take your customer journey to a whole new level with my.plan.
Monitor their experience as it happens with live call listening and real-time transcription. Then analyse all this data with simple reports detailing call statistics, usage breakdowns, sentiment analysis and more, all presented in interactive graphs as well as tabled insights.
Training & Support.
Your business is only as good as your people. No matter its size or scale, investment in the right level of training and support is critical to building and retaining talent.
Our platform gives you access to a number of resources and tools to help support and empower your people. Listen to calls live, launch real-time transcription, or ultimately join the call to help support your agents and control the customer experience before it’s too late.
Transcription
With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.
Sentiment Analysis
Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.
Compliant Call Recording
Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.
Live Listen & Call Monitoring
Enjoy instant access to incoming and outgoing calls for training and quality purposes.
Whisper, Barge, Terminate
Enjoy instant access to incoming and outgoing calls for training and quality purposes, with live listen, whisper, barge and terminate options.
We’re constantly looking for innovative technologies to enhance the fan experience and promote engagement, as well as to deliver operational improvements. Working with plan.com and its partner Indigo, who are now also official partners of the club, has been central to delivering those improvements.
Murray Milligen – Commercial Manager Hibernian F.C
( a plan.com customer )
LEARN HOW REAL BUSINESSES
GET REAL RESULTS WITH MY.PLAN.
A SOLUTION FOR
EVERY TEAM.
We know your business connectivity needs to be as flexible as your customers are unique. my.plan can transform how your business controls and optimises employee communication, productivity and connectivity, whatever the role or requirement.
Human Resources
Monitor productivity and performance to keep your people safe and focused.
Customer Service
Automate processes and monitor trends to help deliver an exceptional customer experience.
Finance Team
Get live insight and visibility into costs and identify risks before they become problems.
IT Team
Integrate connectivity, get unlimited scale and govern your users with flexible, yet rigorous controls.
Business Owners
Connect your business and drive smart decision making, with fast and reliable insights.
YOU DESERVE
EXCEPTIONAL SERVICE TOO.
Because like your customers, you shouldn’t have to figure it all out on your own.
LIVE CHAT
24/7 HELP CENTRE
SPECIALIST PARTNERSHIP NETWORK
AWARD-WINNING CUSTOMER SERVICES TEAM
INTERACTIVE TOOLTIPS & HELP VIDEOS
INDUSTRY LEADING RESPONSE TIMES & SLAs
Get started today.
Existing customer with a query? Visit here to email our team or visit my.plan.com where you can live chat a member of the team Monday - Friday between 8am - 7pm.
Ready to become a customer or book yourself a demo? Fill in your details below and the team will get back to you shortly.
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