Bulk Discount

Customer bolt-on guide (legacy)

These bolt-ons are no longer available

Retirement date: 1 December 2017

*Terms & Conditions apply

Bulk discount bolt-ons


These bolt-ons are perfect for people who conduct a lot of business abroad, needing roaming minutes and international dialling.

Regular travellers can purchase additional minutes or data in bulk at a discounted rate.

The discount is applied upon purchase of one of our three types of roaming bulk discount bundles.

The international direct dial bolt-on is tailored for customers who make a lot of calls from the UK to anywhere in the world.

Our bulk discount bundles work by reducing the price* of roaming calls, international calls or roaming data usage.

So, for example, without this bundle, when you travel to America and use £100 of data - well, it will cost you £100. With the £100 worldwide data bundle active, you'll get £100 of data for £80 while roaming!

Please note: Roaming voice and Roaming data bulk discount bolt-ons do not apply to any kind of usage in the UK or plan.com Europe Zone destinations.

However, International Direct Dial does include dialling destinations in the plan.com Europe Zone.

Roaming Voice Cost
£50 credit £42.50
£100 credit £80.50
£1000 credit £700.00
Roaming Data Cost
£50 credit £42.50
£100 credit £80.50
£1000 credit £700.00
International direct dial Cost
£50 credit £42.50
£100 credit £80.50
£1000 credit £700.00

All prices exclude VAT

Please refer to Terms & Conditions

World Zone Regions


Asia Pacific

Australia

Hong Kong

Malaysia

New Zealand

Singapore

South Africa


Eastern Europe

Albania

Bosnia & Herzegovina

Macedonia

Montenegro

Serbia

Turkey


USA & Canada

USA

Canada


Rest of the world

Terms & Conditions

1. Calls

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

2. Texts

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

3. MMS

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device settings.

4. Unlimited calls

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

5. Unlimited texts

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

6. Data

If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.

A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.

7. plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone

Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone from 15th June 2017. If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the plan.com Europe Zone.
  • Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
  • Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
  • Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
  • Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

While roaming in European countries that border with non European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, this can be up to £6 per MB. plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.

8. International calls and texts

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.