Euro Explorer

Legacy

DAILY ROAMING BOLT-ON GUIDE

This bolt-on is no longer available

Retirement date: 15 July 2017

Discover the new standard in business communications


plan.com is the UK’s fastest growing business communications provider offering mobile, voice and data services to UK customers

As an award winning, technology-led company, we invest heavily in our systems and software to maintain the best available service on the market. Our my.plan portal allows you to manage and monitor all your services with ease and provides real-time usage information to grow your business.

With the impending arrival of our new improved my.plan portal and mobile app, our commitment to our customers is simple: we will continue to listen to you and build the company around what you need. It’s the reason we’re number one.

The biggest and best names in the industry choose to partner with us


You want the best so that’s exactly what we give you.

We stay on top of our game by working with industry leading suppliers including O2, BT and Microsoft, who help us deliver an unrivalled service.

We provide these services to our customers for the simple reason that they are the best in the industry.

*Terms & Conditions apply

Euro Explorer


Our Euro Explorer daily roaming bolt-on is perfect for business people on the move.

Euro Explorer enables customers to use their UK voice, text and data allowance while travelling in our Euro Zone, which includes 47 destinations – more than other networks!

Customers can enjoy 100 voice minutes, 50 text messages and 200MB of data while roaming*. Usage while roaming will be deducted from your UK allowances.

Our Euro Explorer daily roaming bolt-on is just £3 per day, with the daily charge triggered while roaming anywhere in our Euro Zone.

During a monthly billing cycle, customers can activate the bolt-on up to 14 times*.


Euro Explorer includes:

200MB

data

100

minutes

50

texts

Please refer to Terms & Conditions

Euro Explorer


What's included

100 voice minutes while roaming in the Euro Explorer zone

50 SMS while roaming in the Euro Explorer zone

200MB of data usage while roaming in the Euro Explorer zone


Euro Explorer covers

In-country calls e.g. France to France

Back to the UK e.g. France to UK

Roaming terminated e.g. calls received in the France from the UK

Within the Euro Zone e.g. France to Canada


Euro Explorer does not cover

UK to Euro Zone destinations – you must be roaming for the bolt-on be active

Out of Euro Zone e.g. France to China

2While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.

Euro Zone


The plan.com Europe Zone includes:

Please refer to Terms & Conditions

Euro Explorer


Additional charges while roaming in the plan.com Euro Zone

While roaming in the plan.com Europe Zone Cost*
Receiving a call Free
Making a call back to the UK e.g. France to UK 3.6p per minute
In-country calls e.g. France to France 3.6p per minute
In-zone calls e.g. France to Germany 3.6p per minute
Out-of-zone calls e.g. France to Australia 79p per min
SMS 1p per message
Data usage 3.6p per MB

*Prices exclude VAT.

Additional charges: international direct dial & roaming

International calls originating in the UK Cost (excludes VAT)
Isle of Man & Channel Islands 33p per minute
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland (Republic of), Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland 8p per minute
Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro 35p per minute
Canada, USA 15p per minute
Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore 26p per minute
Rest of the World (any destination not listed above) 77p per minute
Out of bundle usage while roaming inside the plan.com Europe Zone Cost (excludes VAT)
Receiving a call FREE
Out-of-zone calls e.g. France (Europe Zone) to Australia (World Zone) 79p per min
3G & 4G data 3.25 per MB
All other additional usage charges within the plan.com Europe Zone are based on UK allowances
Out of bundle usage while roaming outside Europe Zone (excludes VAT)
World Zone Regions: Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro Canada, USA Australia,
Hong Kong,
Malaysia,
New Zealand,
South Africa,
Singapore
Rest of the World
Receiving a call (per minute) 52p 39p 43p 85p
Making a call back to the UK (per minute) 81p 90p 60p 120p
In-country calls e.g. Canada to Canada (per minute) 81p 90p 60p 120p
In-region calls e.g. Canada to USA (per minute) 81p 90p 60p 179p
Out-of-region calls e.g. Canada to New Zealand (per minute) 179p 179p 179p 179p
Out-of-zone calls e.g. Canada (World Zone) to France (Europe Zone) (per minute) 179p 179p 179p 179p
SMS (per message) 30p 25p 30p 40p
Data usage (per MB) 600p 600p 600p 600p

Terms & Conditions

If you exceed your daily roaming allowance, your UK allowances, or the bolt-on is activated more than 14 times during a billing cycle, you will pay our standard out of bundle roaming rates when roaming and/or you will pay our standard UK rates when in the UK.

You will be charged and usage will begin to be measured from the point in time that you first start using data, send an SMS/text or make a call in the Euro Explorer Zone.

For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.

You accept that by adding a Euro Explorer package you will be opting out of any EU Regulations, which apply a cap on mobile data usage in our Euro Explorer Zone.

Currently the EU default financial limit is €50 per month.

Notwithstanding that you have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist customers in managing their data usage and spend by sending notifications where usage reaches 80% of the package limit and subsequently when usage reaches 100% of the package limit.

If usage exceeds the applicable limit in the relevant package, usage will not automatically be capped and the customer will be charged at the standard roaming rates.

You can choose to cap usage in line with your chosen package by calling plan.com on +44 (0)3300 88 89 90 or by texting EUCAP to +44 (0)7860 039 195.

You can monitor usage by accessing my.plan.com

All prices stated are exclusive of VAT.

Full terms and conditions are available via:
www.plan.com/policies/explorer-terms-and-conditions.php