Discover the new standard in business communications
plan.com is the UK’s fastest growing business communications provider offering mobile, voice and data services to UK customers
As an award winning, technology-led company, we invest heavily in our systems and software to maintain the best available service on the market. Our my.plan portal allows you to manage and monitor all your services with ease and provides real-time usage information to grow your business.
With the impending arrival of our new improved my.plan portal and mobile app, our commitment to our customers is simple: we will continue to listen to you and build the company around what you need. It’s the reason we’re number one.
The biggest and best names in the industry choose to partner with us
You want the best so that’s exactly what we give you.
We stay on top of our game by working with industry leading suppliers including O2, BT and Microsoft, who help us deliver an unrivalled service.
We provide these services to our customers for the simple reason that they are the best in the industry.
*Terms & Conditions apply
Our World Explorer daily roaming bolt-on is perfect for business people on the move.
World Explorer enables customers to use their UK voice, text and data allowance while travelling in our World Zone, which covers an impressive 113 destinations – more than most other networks.
Customers can enjoy 100 voice minutes, 50 text messages and 200MB of data while roaming*. Usage while roaming will be deducted from your UK allowances.
Our World Explorer daily roaming bolt-on is just £7 per day, with the daily charge triggered while roaming anywhere in our World Zone.
During a monthly billing cycle, customers can activate the bolt-on up to 14 times*.
Here's what you get:
Please refer to Terms & Conditions
World Explorer covers
In-country calls e.g. USA to USA
Back to the UK e.g. USA to UK
Roaming terminated e.g. calls received in the USA from the UK
Within each region of our World Zone e.g. USA to Canada
World Explorer does not cover
UK to World Zone destinations – you must be roaming for the bolt-on be active
Out of World Zone e.g. USA to Germany
Please refer to Terms & Conditions
World Zone Regions
Bosnia & Herzegovina
USA & Canada
Rest of the world
Please refer to Terms & Conditions
Additional charges while roaming in the plan.com World Zone
|World Zone Regions:||Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus,s Serbia, Tunisia, Turkey, Montenegro||Canada, USA||Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore||Rest of the World|
|Receiving a call (per minute)||52p||39p||43p||85p|
|Making a call back to the UK (per minute)||81p||90p||60p||120p|
|In-country calls e.g. Canada to Canada (per minute)||81p||90p||60p||120p|
|In-zone calls e.g. Canada to USA (per minute)||81p||90p||60p||179p|
|Out-of-zone calls e.g. Canada to New Zealand (per minute)||179p||179p||179p||179p|
|Out-of-zone calls e.g. Canada (World Zone) to France (Europe Zone) (per minute)||179p||179p||179p||179p|
|SMS (per message)||30p||25p||30p||40p|
|Data usage (per MB)||600p||600p||600p||600p|
*Prices exclude VAT.
Terms & Conditions
These Terms and Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited ("plan.com") and any Customer who selects the World Explorer Daily Roaming Package.
World Explorer has a daily activation fee of £7 when triggered while roaming in our World Explorer Zone (defined below). It includes a daily roaming allowance of up to 200MB of data, 100 minutes of voice and 50 texts. Usage while roaming will be deducted from your UK allowances.
You are charged the daily activation fee when you call1, text1 or use data. You'll only be charged the daily amount on the days you use your phone in our World Explorer Zone and usage will be deducted from your UK allowances.
During a monthly billing cycle, you can activate the bolt-on up to 14 times.
If you exceed your daily roaming allowance, your UK allowances, or the bolt-on is activated more than 14 times during a billing cycle, you will pay our standard out of bundle roaming rates when roaming and/or you will pay our standard UK rates when in the UK.
Customer will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the World Explorer Zone (as applicable).
For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.
Only an authorised person can add one of the World Explorer Daily Roaming packages to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer's mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact Customer Services immediately.
The above cost applies per connection/SIM. Customers with a sharer.plan will need to add the chosen World Explorer Daily Roaming Package to each connection/SIM that requires the package.
Opting out of Roaming Data Caps
Customers accept that by adding a World Explorer package they will be opting out of any EU Regulations, which apply a cap on mobile data usage in our World Explorer Zone.
Currently the EU default financial limit is €50 per month.
Notwithstanding that the Customer will have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist Customers in managing their data usage and spend by sending notifications where usage reaches 80% of the package limit and subsequently when usage reaches 100% of the package limit.
If Customer usage exceeds the applicable limit, usage will not automatically be capped and Customer will be charged at the standard roaming rates.
Note that data usage in our World Explorer Zone is charged at up to £6.00 per MB and we strongly recommend disabling data to avoid bill shock.
Customers can choose to cap usage in line with their chosen package by calling plan.com on +44 (0)3300 88 89 90 or by texting CAPWORLD to +44 (0)7860 039 195.
Customers can monitor usage by accessing their account portal at my.plan.com All prices stated are exclusive of VAT.
While roaming in a destination covered by a bolt-on that borders with a destination not covered by a bolt-on, it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are not included in the bolt-on allowances. When it comes to data usage, this can be up to £6 per MB.
plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.