Mobile and Mobile Broadband
Discover the new standard in business communications
When it comes to business mobile and telecoms, we set the standard
If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.
If you’re reading this, one of our business partners will already be working closely with you. Using our award-winning online portal, they will help shape the best tariffs, bolt-ons and services for your business, and provide day-to-day support if and when it’s needed.
As a plan.com customer, you will enjoy all the benefits of the O2 network and its outstanding UK coverage. In addition, we’ll give you my.plan - an online portal that provides live information about your account and handsets that is beyond anything that any network is able to deliver.
Help is always on hand with my.plan
my.plan.com is our award-winning online platform that gives you instant access to your entire range of devices, saving you time, effort and money. It offers live usage information, alerts and reports, giving you complete transparency and full control over your account.
plan.com & O2
The most beneficial business combination
plan.com customers enjoy all the benefits of the O2 network and its excellent UK coverage. In addition to this, we deliver a unique, powerful, additional layer of access to your account and the O2 network, which via Partners, provides a level of account insight, and support beyond anything that any network is able to deliver.
Why is plan.com best for business?
- We give access to a network with the largest UK voice coverage and 98% 4G coverage by the end of 2017, voted the UK’s best Business Network and awarded the uSwitch Best Coverage award.
- Your Business Partner can tailor Tariffs to your individual business needs.
- You get next-level 1-2-1 service and support from your Business Partner.
- You have a team of plan.com experts on-hand to help if its needed.
- my.plan gives you the power to support yourself, from anywhere, at any time in just a couple of clicks, powered by plan.com’s industry-leading, award-winning portal, which offers unrivalled insight, access and control of your business mobiles and telecoms.
Ahead of the game
O2 is the biggest mobile network in the UK. They achieved 98% 4G indoor coverage and 99% outdoor coverage - the only UK network to keep their 4G indoor coverage commitment to Ofcom.
O2 is rated as the best performing network for reliability by GWS and was voted the UK’s best Business Network at the Mobile Industry Awards. There were also awarded the uSwitch Best Coverage award in 2018 for the third time.
O2 already has the largest voice coverage across the UK and now it’s 4G coverage reaches over 13,500 cities, towns, hamlets. They also have over 15,000 wifi hotspots across the UK.
There’s nothing hard about ordering hardware
Ordering hardware from plan.com is quick and easy
Your plan.com partner has live pricing information, stock updates, device specs and guides at their fingertips allowing them to help you get what you want, when you want it.
We have strong relationships with a large number of leading suppliers, which give us access to most manufacturers and product lines. Handsets are available locked and SIM-free.
The plan.com Hardware team is on hand to deal with any returns and will work hard to minimise the inconvenience to you in the unlikely event of something going wrong with your order.
Free, secure courier delivery, whatever the size of your order 24-hour doorstep swap-out service Pre- and after-sales support
Don’t despair, repair
repair.plan is the easiest and fastest way for customers to get their mobile phones repaired.
We have a nationwide network of highly qualified, specialist repair technicians, who will visit you at a time and location to suit and repair the phone on site. Get in touch with your plan.com partner today.
- No cash, no problem – the cost of a successful repair is added to your bill
- Available to all plan.com customers, existing and new
- Comprehensive 12 month warranty on all repairs
- No fix, no fee
- 72-hour 'jiffy bag' option available
*Please refer to the full Terms and conditions. While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.
Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*. This means that our roaming bolt-ons do not activate in the Europe Zone. The plan.com Europe Zone includes:
As a plan.com customer, you pay a fixed, contractual amount every month, agreed in advance, that will change depending on which tariffs and bolt-ons you've chosen, and which allowances you're enjoying. However, there can be exceptions.
Not everything is included in your allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called 'out of bundle' charges) that occur when you call or text a special number, or go beyond your monthly or daily allowances.
Yes they suck, and no we don't like them either. But we're all about transparency, so it's better you know about them now than get a nasty surprise later down the line.
Click here to see a full breakdown of additional charges.
Terms & Conditions
If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.
Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.
Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator
Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.
Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.
MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device settings.
Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.
Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.
Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.
Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.
Click here for more information on our Fair Usage Policy: www.plan.com/policies/fair-use-policy.php.
Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’
If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates.
The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.
Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.
A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.
Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone
Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone from 15th June 2017. If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.
Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.
The following usage is included with the UK tariff allowance:
- All data usage in the plan.com Europe Zone.
- Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
- Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
- Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).
The following usage is excluded from the UK tariff allowance:
- Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
- Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
- All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.
While roaming in European countries that border with non European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, this can be up to £6 per MB. plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.
International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.
Maritime, satellite and airborne networks are not included in any plan.com tariff or bolt-on allowances, even though they may be based in one of our roaming zones. plan.com cannot be held responsible for Equipment accessing these networks and is not liable for any additional charges that are incurred from Equipment using these networks, even if accidental. Please take extra care when travelling off-land or within areas not covered by mobile operators. We suggest putting your device into flight-safe mode in these situations or turning off roaming data on your device.