pac & disconnection portal

Request submitted:
next steps

your request has been submitted

XXXXXX (Authorised Signatory/Billing contact) has been emailed in order to authorise this request and terminate the contract relating to the services you selected.

Once they have clicked on the authorisation link included in the email, the request will be processed.

Next steps

The PACs associated with the services you selected will be issued within two working days of the request's authorisation.

The disconnections associated with the services you selected will take place on the dates requested as long as they are authorised 30 days prior to the dates specified.

If there are any issues relating to the Termination, we will contact you at the earliest possible convenience.

Final invoices, including any related Termination Fees, will be generated and sent once a service has been transferred away or disconnected from the network.

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