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Roaming &
International bolt-ons

Customer guide April 2018

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Travel with confidence

When you travel abroad, you've already got enough to think about – your mobile devices shouldn't add to your list.

Relax. We've got an impressive selection of roaming bolt-ons for every type of business traveller. Our bolt-ons offer data, voice and text options, covering daily travel and monthly trips across the globe.

Take a look at our full range below for more details.

Global Traveller

Globe hopper.
Frequent flyer.
Rolling stone.

These fantastic roaming bolt-ons help you stay in control of your bill, and travel with confidence.

We've introduced six new monthly roaming bolt-ons that work in ALL countries outside the UK and EU.

We're applying a blanket approach to coverage – everything outside the plan.com Europe Zone is covered, no matter where you visit!

And any calls made or received while roaming – no matter where they're answered or originate – are covered by the minutes bolt-ons.

Download pdf

*Fixed price per month.
Please refer to the Terms & Conditions for more details

Global Traveller excluded destinations

See terms and conditions for more details on roaming allowances and charges

Global Traveller excluded destinations


Global Traveller destinations include most countries in the world but exclude the following destinations. Please note that these destinations are in the plan.com Europe Zone, where you will use your domestic UK allowances and do not require a roaming bolt-on. Excluded (plan.com Europe Zone) destinations:

 

Global traveller Terms and conditions

Global Traveller Terms & conditions

Global Traveller Destinations

Global Minutes and Global Data bolt-ons cover voice or data usage for any country not found domestically or in the plan.com Europe Zone. Specifically, the countries not covered by these monthly roaming bolt-ons are as follows:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of) , Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Ireland (Republic of) , Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands (The) , Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (inc. Northern Ireland), Vatican City

Activation, allowances and charges

These are monthly bolt-ons, meaning you are charged a fixed monthly fee, regardless of whether or not the bolt-on is used (bundles any usage). A new charge and allowance applies for each calendar month in which the bolt-on is active. They are not pro-rated, which mean that if they are active for only 1 day, a full monthly charge is applied, and the service will get access to the full bundle allowance. E.g. if a Global Data 500MB bolt-on is opened on 31st March and closed on 2nd April, then two charges of £30 will be applied to the customer's account and the service will have access to two separate 500MB bundle allowances in both March and April for the period in which the bolt-on is active.

Global Minutes: Compatibility with other bolt-ons

Global Minutes bolt-ons are compatible with Daily Explorer, Exec Traveller and Data Boosts, and International Minutes & Texts (Data Boosts and International bolt-ons are not applicable while roaming).

Global Minutes bolt-ons are compatible with Global Data bolt-ons.

Only one Global Minutes bolt-on can be activate at a time (on the same calendar day). To apply a different Global Minutes bolt-on, the existing bolt-on must first be removed. This can take up to 24 hours. The allowance associated with the existing bolt-on will remain in effect during that day and for the rest of the month. For example, a Global Minutes 100 bolt-on is already applied to a service. It is removed and a Global Minutes 200 bolt-on is applied. On the day of the removal, the service can still use 100 minutes of global calling (if none has been used to-date). The following day, 300 minutes of global minutes is available for the rest of the month (if none has been used): 100 minutes + 200 minutes.

Global Minutes bolt-ons are incompatible with all other monthly roaming bolt-ons. These include, but are not limited to:

Roaming voice & international direct dial: EU, USA & Canada (100mins, 200mins, 300mins)

Roaming voice & international direct dial: Rest of World (50mins, 150mins, 250mins)

Global Data: Compatibility with other bolt-ons

Global Data bolt-ons are compatible with Daily Explorer, Exec Traveller and Data Boosts, and International Minutes & Texts (Data Boosts and International bolt-ons are not applicable while roaming).

Global Data bolt-ons are compatible with Global Minutes bolt-ons.

Only one Global Data bolt-on can be activate at a time (on the same calendar day). To apply a different Global Data bolt-on, the existing bolt-on must first be removed. This can take up to 24 hours. The allowance associated with the existing bolt-on will remain in effect during that day and for the rest of the month. For example, a Global Data 1GB bolt-on is already applied to a service. It is removed and a Global Data 2GB bolt-on is applied. On the day of the removal, the service can still use 1GB of global data (if none has been used to-date). The following day, 3GB of global data is available for the rest of the month (if none has been used): 1GB + 2GB.

Global Data bolt-ons are incompatible with all other monthly roaming bolt-ons. These include, but are not limited to:

Monthly roaming data: USA & Canada (500MB, 1GB, 2GB)
Monthly roaming data: Business Zone (250MB, 500MB, 1GB)
Monthly roaming data: Worldwide (50MB, 200MB, 500MB, 1GB) + BES variants

Daily roaming data: USA & Canada (150MB)
Daily roaming data: Business Zone (100MB)

Roaming texts

Texts sent while roaming are charged at a standard roaming rate (please see our pricing guide for more information). Texts made to or received from premium rate numbers such as a support line or competition line may be charged, with prices are set by the third-party provider.

Global Minutes: calling while roaming

While roaming, any calls made from a Global Traveller destination (anywhere outside the UK and plan.com Europe Zone) to any destination is included in the bolt-on allowance. For example, while in Canada, a call to someone in Canada, the UK, China, or the USA will be bundled as part of the monthly allowance. Calls to premium rate numbers such as game shows, adult chat lines or premium services may not be included.

Roaming terminated calls are also included, which means receiving a call while roaming. Once the monthly Global Minutes allowance has been exceeded, the standard roaming rates associated with the region in which you are travelling will apply. Please see our price guide for a full break down of additional charges.

Global Data: usage while roaming

While roaming, any data used in a Global Traveller destination (anywhere outside the UK and plan.com Europe Zone) is included in the bolt-on allowance. Once the monthly Global Data allowance has been exceeded, the standard roaming rates associated with the region in which you are travelling will apply. Please see our price guide for a full break down of additional charges.

Daily Explorer

For business people on the move

Business abroad? International conference?

Our Daily Explorer daily roaming bolt-on is just £7 per day! Wherever your business is heading, Daily Explorer is the ideal roaming bolt-on for occasional travellers.

The daily charge is only triggered while roaming in our World Zone, which covers an impressive 113 destinations. You can enjoy 100 voice minutes, 50 text messages and 200MB of data while roaming*.

During a monthly billing cycle, you can activate the bolt-on up to 14 times*.

Available for all our Mobile and MBB tariffs.

Download pdf

*Please refer to the Terms & Conditions for more details

Daily Explorer destinations

Please refer to Terms & Conditions

World Zone Regions


Asia Pacific

Australia

Hong Kong

Malaysia

New Zealand

Singapore

South Africa


Eastern Europe

Albania

Bosnia & Herzegovina

Macedonia

Montenegro

Serbia

Turkey


USA & Candada

USA

Canada


Rest of the world

Daily Explorer terms and conditions

Daily Explorer terms and conditions

Daily activation

Daily Explorer has a daily activation fee of £7 when triggered while roaming in our World Zone (defined above). It includes a daily roaming allowance of up to 200MB of data, 100 minutes of voice and 50 texts.

You are charged the daily activation fee when you call, text or use data. You'll only be charged the daily amount on the days you use your phone in our World Zone.

If Customer usage exceeds the applicable allowance(s), usage may not automatically be capped and the Customer will be charged at the standard roaming rates.

Note that data usage in our World Zone is charged at up to £6 per MB and we strongly recommend disabling data to avoid bill shock.

During a monthly billing cycle, you can activate the bolt-on up to 14 times.

Daily charges

Customers will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the World Zone (as applicable).

For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.

Only an authorised person can add one of the Daily Explorer Roaming bolt-ons to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer's mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact CustomerServices immediately.

The above cost applies per connection/SIM. Customers with a sharer.plan or shareplus.plan will need to add the chosen Daily Explorer Roaming bolt-on to each connection/SIM that requires the bolt-on.

Opting out of Roaming Data Caps

Customers accept that by adding a Daily Explorer bolton they will be opting out of any EU Regulations, which apply a cap on mobile data usage in our World Zone.

Currently the EU default financial limit is €50 per month

If Customer usage exceeds the applicable limit, usage will not automatically be capped and Customer will be charged at the standard roaming rates

Note that data usage in our World Zone is charged at up to £6 per MB and we strongly recommend disabling data to avoid bill shock.

Customers can choose to cap usage in line with their chosen bolt-on by calling plan.com on +44 (0)3300 88 18 18 or by texting CAPDAILY to +44 (0)7860 039 195.

Customers can monitor usage by accessing their account portal at my.plan.com.

All prices stated are exclusive of VAT.

Exceeding the 14-day activation allowance

To comply with regulations, customers can enjoy daily roaming bolt-ons up to 14 calendar days every month

If you exceed your daily roaming allowance or the bolt-on is activated more than 14 times during a billing cycle, the bolt-on will be removed and you will pay our standard out of bundle roaming rates when roaming.

Customers will be warned on the fourteenth day of using the bolt-on that the bolt-on will be removed at the end of the day and standard charges will be in place if they continue to use the device while roaming. The bolton will then be re-added automatically at the beginning of the next calendar month.

Exceeding daily data allowances

If you exceed your daily bolt-on allowance, you will pay our standard out of bundle roaming data rates. Note that data usage in our World Zone is charged at up to £6 per MB and we strongly recommend disabling data if the bolt-on is removed to avoid bill shock. See our pricing page for more information.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Using your phone as a personal hotspot (tethering)

We do not recommend using your phone or connected device as a personal hotspot. SIMs on standard mobile tariffs are designed for calls, texts and general use such as daily browsing. They're not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.

When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they're being used for, your data allowance could be used up (and exceeded) very quickly.

When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they're being used for, your data allowance could be used up (and exceeded) very quickly.

In addition to this, the reporting of the amount of data used while tethering is subject to increased delays, sometimes of several days. This means that we may not be able to react as quickly to tethered data use as standard data use. Therefore, any data alerts and/or bars set up on your account will also be delayed. This could lead to additional charges on your account.

The reporting of data while roaming outside the UK can further increase the delay in data reporting. Due to the increased cost of using data outside the UK/EU, we highly recommend that you avoid using your phone or connected device as a personal hotspot while roaming.

Exec Traveller

Business-class travellers need a first-class bolt-on

Whether you're a head honcho, big deal or never at your desk, Exec Traveller is designed with you in mind.

This exclusive exec-level roaming bolt-on comes with an impressive 500mb of data, 100 minutes and 50 texts per day at a cost of £5 per day, which applies each calendar day the product is used while roaming*.

Exec Traveller is an exclusive bolt-on that's only available with the exec.plan tariff.

Exec Traveller is easy to add and enables customers of these premium tariffs to use their mobile or connected devices with total confidence while travelling in our World Zone, which covers 113 destinations – more than most other networks.

Download pdf

*Please refer to the Terms & Conditions for more details

Exec Traveller destinations

Please refer to Terms & Conditions

World Zone Regions


Asia Pacific

Australia

Hong Kong

Malaysia

New Zealand

Singapore

South Africa


Eastern Europe

Albania

Bosnia & Herzegovina

Macedonia

Montenegro

Serbia

Turkey


USA & Candada

USA

Canada


Rest of the world

Exec traveller terms and conditions

Exec Traveller terms & conditions

Daily activation

Exec Traveller can only be used in conjunction with exec.plan tariff. It cannot be applied to any other tariff. These allowances are only activated and accessible while roaming outside the UK or the plan.com Europe Zone. Calls, SMS and data used while visiting a Europe Zone destination will be deducted from a Customer's UK allowances (terms and conditions apply).

Daily roaming data cannot be used to supplement domestic data usage.

Exec Traveller has a daily activation fee of £5 when triggered while roaming in our World Explorer Zone (defined above). It includes a daily roaming allowance of up to 500MB of data, 100 minutes of voice and 50 texts.

You are charged the daily activation fee when you call, text or use data. You'll only be charged the daily amount on the days you use your phone in our World Explorer Zone.

If Customer usage exceeds the applicable allowance(s), usage may not automatically be capped and the Customer will be charged at the standard roaming rates.

Note that data usage in our World Explorer Zone is charged at up to £6 per MB.

If the bolt-on is activated more than 28 times during a 90-day period, the bolt-on may be removed and you will pay our standard out of bundle roaming rates when roaming.

Daily charges

Customers will be charged and usage will begin to be measured from the point in time that the Customer first starts using data, sends an SMS/text or makes a call in the World Explorer Zone (as applicable).

For charging purposes, a day begins at 12:01am GMT/UK time and ends at 12:00am GMT/UK time.

Only an authorised person can add one of the Exec Traveller Roaming bolt-ons to a Customer mobile number/SIM and we will send an SMS/text confirmation to the Customer's mobile number/SIM when added. If you receive an SMS/text from us and have any questions, please contact Customer Services immediately.

The above cost applies per connection/SIM.

Opting out of Roaming Data Caps

Customers accept that by adding a Exec Traveller bolt-on they will be opting out of any EU Regulations, which apply a cap on mobile data usage in our World Explorer Zone.

Currently the EU default financial limit is €50 per month.

Notwithstanding that the Customer will have opted out of the data cap applied under EU Regulations, plan.com will endeavour to assist Customers in managing their data usage and spend by sending notifications where usage reaches 80% of the bolt-on limit and subsequently when usage reaches 100% of the bolt-on limit. Please check with the business partner who brought you to plan.com if these notifcations are in place.

If Customer usage exceeds the applicable limit, usage will not automatically be capped and Customer will be charged at the standard roaming rates.

Note that data usage in our World Explorer Zone is charged at up to £6 per MB and we strongly recommend disabling data to avoid bill shock.

Customers can choose to cap usage in line with their chosen bolt-on by calling plan.com on +44 (0)3300 88 89 90 or by texting CAPEXEC to +44 (0)7860 039 195.

Customers can monitor usage by accessing their account portal at my.plan.com. All prices stated are exclusive of VAT.

Exceeding the 28-day activation allowance

To comply with regulations, customers can enjoy daily roaming bolt-ons up to 28 calendar days during a 90-day period.

Customers will be warned on the 28th day of using the bolt-on that the bolt-on may be removed at the end of the day and standard charges will be in place if they continue to use the device while roaming.

Note that data usage in our World Explorer Zone is charged at up to £6 per MB and we strongly recommend disabling data if the bolt-on is removed to avoid bill shock.

Exceeding daily data allowances

If you exceed your daily bolt-on allowance, you will pay our standard out of bundle roaming data rates. Note that data usage in our World Explorer Zone is charged at up to £6 per MB and we strongly recommend disabling data if the bolt-on is removed to avoid bill shock. See our pricing page for more information.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

International calls and texts

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances. International calls are not covered by roaming bolt-ons as they are not classed as international usage.

Using your phone as a personal hotspot (tethering)

We do not recommend using your phone or connected device as a personal hotspot. SIMs on standard mobile tariffs are designed for calls, texts and general use such as daily browsing. They're not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.

When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they're being used for, your data allowance could be used up (and exceeded) very quickly.

In addition to this, the reporting of the amount of data used while tethering is subject to increased delays, sometimes of several days. This means that we may not be able to react as quickly to tethered data use as standard data use. Therefore, any data alerts and/or bars set up on your account will also be delayed. This could lead to additional charges on your account.

The reporting of data while roaming outside the UK can further increase the delay in data reporting. Due to the increased cost of using data outside the UK/EU, we highly recommend that you avoid using your phone or connected device as a personal hotspot while roaming.Exec Traveller Terms & Conditions

International Minutes & Texts

Is your business without borders?

In this modern world, it's likely that your business needs to stay in contact with staff, customers or suppliers based outside the UK.

Our International Minutes and Texts bolt-ons are designed with you in mind. They enable you to call and text people outside of the UK while staying in control of your costs.

We've created two new international bolt-ons for UK customers who make a lot of calls and send texts abroad; International Standard and International Plus.

International usage includes calls and SMS that originate in theUK and are received by services outside the UK*.

Download pdf

*Please refer to the Terms & Conditions for more details

International Minutes & Texts terms and conditions

International terms & conditions

International calls and texts

International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.

International usage includes calls and SMS that originate in the UK and are received by services outside the UK.

International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received).

International usage does not include calls back to the UK.

When you exceed your international minutes and texts bolt-on allowance, international call rates will apply. Please check our pricing guide for a detailed breakdown of these additional charges, which relate to the destination in which the call terminates.

*Please refer to the full Terms and conditions. While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.

Europe Zone


Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*. This means that our roaming bolt-ons do not activate in the Europe Zone. The plan.com Europe Zone includes:

 

Europe Zone terms and conditions

Europe Zone terms and conditions

Roaming in the plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances may use their UK allowances when roaming in the EZ.

Usage in these destinations will be deducted from your tariff allowances. For example, our more.plan 5GB tariff customers will enjoy unlimited calls1 and texts1 as well as 5GB of data to use in the UK and EZ. If you use 500MB in France, 500MB will be deducted from your more.plan 5GB data bundle.

EZ usage that exceeds standard tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the EZ
  • Calls and texts back to the UK from an EZ destination (including voicemail retrieval)
  • Calls and texts within an EZ destination, e.g. Spain to Spain
  • Calls and texts from one country to another where both are in the EZ, e.g. Spain to Germany (except where calls or texts originate in the UK - these are still regarded as international calls/SMS)

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in the EZ will not be included in UK Tariffs - these are International calls/texts
  • Calls and texts from in the EZ to a non-EZ destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to fixed per minute/SMS charges
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers

Additional charges while roaming

The following additional charges will occur if you go beyond your daily allowance(s), or use the service outside of its limitations (e.g. out-of-zone or out-of-region calls).

World Zone Regions Albania, Algeria, Bosnia & Herzegovina, Macedonia, Morocco, North Cyprus, Serbia, Tunisia, Turkey, Montenegro Canada, USA Australia, Hong Kong, Malaysia, New Zealand, South Africa, Singapore Rest of the World
Receiving a call (per minute) 52p 39p 43p 85p
Making a call back to the UK (per minute) 81p 90p 60p 120p
In-country calls e.g. Canada to Canada (per minute) 81p 90p 60p 120p
In-region calls e.g. Canada to USA (per minute) 81p 90p 60p 179p
Out-of-region calls e.g. Canada to New Zealand (per minute) 179p 179p 179p 179p
Out-of-zone calls e.g. Canada to Germany (per minute) 179p 179p 179p 179p
SMS (per message) 30p 25p 30p 40p
Data usage (per MB) 600p 600p 600p 600p

*Prices exclude VAT.

For more information and to view our online pricing guide.
All prices in this table are VAT exempt. Please refer to the Terms & Conditions.

General Roaming terms & conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited ("plan.com") and any Customer who selects the Exec Traveller Daily Roaming bolt-on.

What is roaming?

'Roaming' is when a Service is used outside of the UK, for example, when you travel to a foreign country with your mobile phone. Your plan.com tariff does not include use of your service(s) outside of the plan.com Europe Zone (“EZ”). Therefore, using Equipment outside of the UK or EZ means that you may incur additional charges, other than those described as part of your tariff, while using your device.

Roaming usage

Equipment is 'being used' while abroad when one or more of the following events take place:

  • Data is accessed by your device. This may happen as soon as a device (“Equipment”) connects with a foreign network provider. plan.com will charge you a fixed standard per MB rate for this data usage without an applicable roaming data bolt-on. To prevent this, either mobile data must be turned off, roaming data must be turned off, the Equipment must be in Flight Mode and/or the Equipment must be turned off. PLEASE NOTE: Data can be accessed by your Equipment as soon as it is turned on, or Data access is enabled having been previously disabled. Data is not limited to specific apps being opened e.g., Facebook, an internet browser or Spotify. Background tasks often access data on your Equipment without your specific interaction. Therefore, your Equipment may be sending or receiving data simply by being turned on.
  • A call is made or received. In order to make or receive a call, your Equipment will automatically attempt to connect to a foreign network provider. The third-party will fulfil this call request. You can prevent calls from being received while abroad by keeping your Equipment in Flight Mode, or asking for an incoming call bar to be applied. plan.com will charge you a fixed standard per minute rate for this usage (see pricing) unless the usage is bundled with a roaming voice bolt-on.
  • A text message is sent. As above, this Service will be fulfilled by a foreign network provider and plan.com will charge you a fixed rate per text (see our pricing guide) unless the usage is bundled with a roaming SMS bolt-on. Multimedia Messages (MMS) are not covered by roaming bolt-ons and are prices accordingly.
Roaming bolt-ons

To help control costs while roaming, roaming bolt-ons can be applied to a service. There are a variety of daily and monthly bolt-ons available. Bolt-ons provide additional allowances for data, calls and/or texts while roaming for a fixed price, and cover a variety of different roaming destinations. To find out which bolt-on is best for you, please visit our roaming bolt-ons guide.

Roaming calls

Roaming calls are calls that are made from a Service while roaming, or received by a Service while roaming.

Calls made to the UK while roaming are classed as roaming calls.

Please note that calls made from the UK to non-UK destinations are never classed as roaming calls. These are classed as international calls and charged at separate fixed rates, specific to your tariff. They are not covered by the majority of roaming bolt-ons.

You may be charged for receiving a call while not in the UK/EZ. The amount charged is related to the destination in which the call is received, and the duration of the call. Please see our pricing guide for more information.

Calls made and received while roaming will either be charged at a fixed per minute rate, which relates to the destination in which the call is made or received, or deducted from your bolt-on allowance(s). For example, if you receive a 30-minute call from the UK while roaming in Canada, you will be charged the appropriate amount for receiving a 30-minute call, or 30 minutes will be deducted from your daily or monthly roaming bolt-on allowance(s). Calls made to premium-rate numbers such as support lines or competition lines may be subject to additional charges, which are set by the third-party provider.

Roaming texts

Texts sent while roaming are charged at a standard roaming rate (please see our pricing guide for more information). Texts made to or received from premium rate numbers such as a support line or competition line may be charged, with prices are set by the third-party provider.

Roaming data

If you do not have a roaming bolt-on or you exceed your daily bolt-on allowance(s), you will be charged our standard out of bundle roaming data rates. Note that data usage in or outside the EZ is charged at £6 per MB and we strongly recommend disabling data before connecting to a foreign network if you do not have a roaming data bolt-on or your bolt-on allowance is exceeded. See our pricing guide for more information.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network provider on which data is being used and it is beyond the control of plan.com with regards to when the foreign network provider releases this information.

Roaming in the plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances may use their UK allowances when roaming in the EZ.

Usage in these destinations will be deducted from your tariff allowances. For example, our more.plan 5GB tariff customers will enjoy unlimited calls1 and texts1 as well as 5GB of data to use in the UK and EZ. If you use 500MB in France, 500MB will be deducted from your more.plan 5GB data bundle.

EZ usage that exceeds standard tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the EZ
  • Calls and texts back to the UK from an EZ destination (including voicemail retrieval)
  • Calls and texts within an EZ destination, e.g. Spain to Spain
  • Calls and texts from one country to another where both are in the EZ, e.g. Spain to Germany (except where calls or texts originate in the UK - these are still regarded as international calls/SMS)

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in the EZ will not be included in UK Tariffs - these are International calls/texts
  • Calls and texts from in the EZ to a non-EZ destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to fixed per minute/SMS charges
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers

1Fair usage applies

1Non-domestic use limitations

Roaming in the EZ is intended for people who occasionally travel outside the UK where they live or have stable links i.e. they work or study there. It's not meant to be used for permanent roaming. As long as you spend more time at home than abroad, or you use your Equipment more at home than abroad, you can roam freely at domestic prices when travelling anywhere in the EZ.

We reserve the right to check your usage patterns to determine if you might be abusively using your EZ roaming (regulated roaming services at domestic price).

If you spend more than two months abroad out of four months, and if you have consumed more data abroad than at home over this time, we may send you an alert. Once the alert is received, you will have two weeks to clarify the situation. If you continue to remain abroad, we reserve the right to apply surcharges (equivalent to wholesale roaming caps, agreed on 31 January 2017).

Roaming near borders

While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-EZ rates. When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks.

plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.