Win a Samsung Galaxy S21 or an iPhone 12!

Win a Samsung Galaxy S21 or an iPhone 12!

Your chance to win a brand-new phone in our Trustpilot review prize draw! Your opinion counts! We’re constantly striving to provide excellent service and we’d love to get your feedback.

For your chance to win a brand-new Samsung Galaxy S21 or an iPhone 12, please take a moment to rate and review your recent experience on Trustpilot.

By leaving a review, customers will be automatically entered into a prize draw. The lucky winner will be picked at random. All you need to qualify for entry is a name or business name that we can identify and link with a account.

Samsung S21 or iPhone 12


  1. The Samsung Galaxy S21 or iPhone 12 Trustpilot prize draw (the “Prize Draw”) is open to customers who are residents of the UK aged 18 and over. A customer is a customer who has a telecommunications contract with Plan Communications Limited. For the avoidance of doubt, there is no purchase necessary.
  2. The Prize Draw is not open to employees or agencies of Plan Communications Ltd (“” or the “Promoter”), their group companies or family members, freelance contributors to, or anyone else connected to the Prize Draw.
  3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  4. To enter the Prize Draw you must leave a review on the Trustpilot review site using your full name in the review or business name, which we can use to connect the review with your account. If you have any questions about how to enter or otherwise in connection with the Prize Draw, please email us at with “Samsung Galaxy S21 or iPhone 12 Trustpilot prize draw” in the subject line. The star rating and contents of the review will in no way affect the submission of the review into the Prize Draw or the Prize Draw’s outcome. However, reviews that are considered libellous, misleading or offensive to individuals may be reported to Trustpilot for removal, and/or removed from the Prize Draw.
  5. Only one entry is allowed per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed and so will not be eligible for the draw. The winner shall be an owner of the identifiable customer picked at random from all Trustpilot reviews posted between 1 March 2021 and 1 September 2021. If the winning individual cannot be identified from the review, a different review will be selected. This process will continue until an individual has been identified.
  6. accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by
  7. The Prize Draw opens at 00:01 1 March 2021 and closes at 23:59 on 1 September 2021. Entries received outside this time period will not be considered.
  8. The winner will receive a new, boxed, unopened Samsung Galaxy S21 or iPhone 12. accepts no responsibility for any costs associated with the prize that are not expressly included in the prize.
  9. The winner will be selected by way of a random draw from all entries received in accordance with these Terms and Conditions. The draw will take place on or after 1 September 2021.


  1. The winner will be notified by email on or after 1 September 2021 and given details of how to claim their prize. If a winner does not respond to within 14 days of being notified of their win, the winner’s prize will be forfeited and shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these terms, the winner’s prize will be forfeited and shall be entitled to select another winner.
  2. The prize will be sent to the winner within 30 days after end of the prize draw. For the avoidance of any doubt, the winner shall not be liable for the costs of the delivery of the prize.
  3. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize.
  4. reserves the right to substitute the prize with an alternative prize of similar value in the event that the original prize offered is not available.
  5. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on the Promoter’s reasonable request. The winner consents to the use by the Promoter and its related companies, both before and after the closing date of the Prize Draw for a limited time (namely, 12 months from the date of winning), of the winner’s voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by the Promoter and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.
  6. The Promoter shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen at, and in accordance with data protection legislation. Please note that is not responsible or liable for any information shared by the Entrant on the Trustpilot review site. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph 14 above. Once the Prize Draw has taken place your personal data i.e. your name and any other personal data shall not be retained by and removed in accordance with our Retention’s Policy.


  1. accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of under law for fraud or fraudulent misrepresentation, or for death or personal injury resulting from its negligence
  2. reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its reasonable control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of in all matters relating to the Prize Draw is final and no correspondence will be entered into as to the reasons why the Prize Draw has been withdrawn.
  3. shall not be liable for any failure to comply with its obligations relating to this Prize Draw where the failure is caused by something outside or beyond its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
  4. The Prize Draw and these Terms and Conditions will be governed by the laws of England and Wales and entrants to the Prize Draw submit to the non-exclusive jurisdiction of the English courts.
  5. Promoter: Plan Communications Limited trading as Registered in the Isle of Man at 2nd Floor, IOMA House, Hope Street, Douglas, Isle of Man, IM1 1AP.