plan.com – The power of sharing
Double whammy! Last month we gave you pro.plan, pro.plan Switch and a suite of Tariff add-ons. This month we’re giving you proshare.plan – our new and exclusive sharer tariff.
But wait... that’s not all! We’ve made some minor but powerful changes to our Tariff add-ons, making all three of them compatible with pro.plan Switch.
Please take a look through this important update, which also includes partner and customer tariff guides, FAQs, and a number of improvements to our existing Tariff add-ons.
UPDATES TO TARIFF ADD-ONS
& Tariff add-ons
You spoke, we listened! In March, we introduced you to our most flexible tariff but we’ve just flexed it even further! pro.plan Switch is now compatible with all our Tariff add-ons depending on the price point at which you sell the tariff.
Tariff add-ons are now available on pro.plan Switch deals at the following price points:
|Price||Pro Ireland||Pro Europe||Pro Traveller|
|< = £11.99|
|£12 – £14.99|
PRO EUROPE CUSTOMER GUIDE
PRO TRAVELLER CUSTOMER GUIDE
TARIFF ADD-ONS FAQS
Most tariff ranges on the market include built-in extras that benefit only a minority of customers at the cost of the majority – and partners get no say in the matter. With pro.plan, we make these Tariff add-ons optional, meaning that partners can tailor the plans to the specific needs of the customer.
Yes – Tariff add-ons can ONLY be added to new connections and renewals during the contract stage. They cannot be added or removed after a service has connected. Tariff add-ons are only available for;
- pro.plan customers with specific data options.
- pro.plan Switch customers who were sold there tariff at specific price points.
- proshare.plan customers depending on the number of services connected to the proshare.plan deal.
|Tariff||Pro Ireland||Pro Europe||Pro Traveller|
1Price threshold dependent. Please refer to the pricing compatibility table.
2Service threshold dependent. Please refer to the service compatibility table.
Tariff add-ons are a great way to attract and renew customers with specific business requirements or get a deal over the line. Although these are optional extras, they are part of the core tariff, which means you set the tariff price based on your requirements and those of the customer.
Tariff add-ons can be added using the blue button in the quote builder. Remember you need to select which connection your adding the tariff add-on onto.
As of the 1 April 2019, we are deprecating shareplus.plan.
This means that all new quotes generated from 1 April 2019 will not have the option to choose shareplus.plan. Existing quotes that include shareplus.plan will still be honoured.
RETIRED PRODUCT FAQs
No, these customers will not be able to benefit from Tariff add-ons until they renew on proshare.plan or our pro.plan tariff range.
HANDY TO KNOW
Alerts & Bars
We know you’ve been busy getting to grips with our new Tariff range, pro.plan, pro.plan Switch and proshare.plan that sometimes we forget the small things but sometimes they can make all the difference, especially when you’re trying to delight your customers.
We know you will be keen to renew your customer base to one of our new industry leading pro.plan or proshare.plan tariffs but it’s worth noting that when you renew a customer’s service any Alerts & Bars that were previously set at Service Level on their old contract will not carry across to the renewed contract.
That means, once a customer’s service is renewed, you, the Partner needs to set-up any Service Level Alerts & Bars that should be in place or are required by the customer. Dealer Level or Customer Level Alerts & Bars are unaffected.`