just got bigger
March and April saw us refresh our entire mobile tariff offering. This month, we've turned our attention to mobile broadband (MBB), increasing the maximum data offering on mbb.plan to 50GB.
Please take a look through this important update, which also includes our customer tariff guide, best practice guidance when selling mbb.plan, FAQs, and a number of small changes to our terms and conditions.CUSTOMER GUIDE
BRAND NEW 50GB MBB.PLAN ALLOWANCE
Whatever their device, keep it connected
Our mobile broadband packages enable customers to stay connected on any number of devices, from a PDA to an iPad, with great 4G coverage across the UK.
There are now seven data options for customers to choose from, including a brand new, 50GB tariff!
Wherever they go, it works
mbb.plan data allowances can be used in the UK and the plan.com Europe Zone, so customers can stay even more connected than ever before.
|1 GB||3 GB|
For occasional users who need to stay connected, our lighter monthly data allowances ensure you stay online - with Data Boosts available at any time if you need a little extra.
|5 GB||8 GB|
For people who carry their tablets, laptops or any other connected device with them at all times and like to work from anywhere and everywhere!
|20 GB||35 GB||50 GB|
For people who are always on the move and use their devices to upload or download a lot of data, such as film, large documents or video conferencing.CUSTOMER GUIDE
If you customer doesn't use or require their device for calls or texts, then a Data-Only tariff is ideal. A Data Only tariff is perfect for business customers who are always on the move and need to keep their data-only devices connected even when there's no WiFi available.
A Data-Only tariff can only be used to connect Data-Only devices to the plan.com mobile data network. Unlike a traditional tariff, a Data-Only tariff doesn't have any minutes or texts customers won't be able to make calls or texts but will still be able to connect to our 4G network.
No. Mobile tariffs cannot be used in conjunction with Data-Only devices.
Yes, however mbb.plan is only compatible with Daily Explorer. Data Boosts can be added to a mbb.plan but computability is dependent on specific data options (see chart).
|Tariff||Daily Explorer||Global Data||Data Boosts|
The use of mobile allowances in Data-Only devices
mbb.plan is our Data-Only tariff designed for devices such as tablets, dongles and routers. Our mobile/voice tariffs such as pro.plan and pro.plan Switch are designed for mobile phone handsets.
O2 has recently brought to our attention that a small number of our existing customers have been using mobile allowances (voice, text and data) in Data-Only devices, breaching both the plan.com and O2 Terms & Conditions and, as a result, are prohibiting such usage.
What does this mean for me?
In the vast majority of these cases, the customer will be switched to an equivalent MBB tariff with no impact to you, their service or billing making for a seamless transfer.
However, we have identified a very small number of cases, where we will need to speak directly to you, the partner, about the customer's usage and any required adjustments to the customers contract in order for them to comply with both ours and O2's policies. In these cases, it is unlikely that the customer will be financially impacted.
A member of the Sales team will contact you if your customers are in any way affected by this activity.
Data-only devices from 1 June 2019
If you are creating a proposal and know the SIM will be used in a Data-Only device, please selected one of our seven mbb.plan tariffs.
We've updated the Terms & Conditions in all of our mobile and mbb guides to clarify our position on the use of mobile SIMs in Data-Only devices.TARIFF GUIDES
If you have any questions on mbb.plan 50GB, mbb.plan or worried about the impact on your customers please contact your SAM/PSE who will be happy to help and provide further explanation.