Account Manager

Role Overview

The successful Account Manager will have a passion/hunger for building and developing effective client relationships and will recognise the importance of internal customers as well as external customers.

The Account Manager will work within a team aligned to our Business Development Managers and Partner Support team and will be responsible for forming, nurturing, and managing relationships with our partners and customers, ensuring that business targets are met.

The Account Manager will be energetic and dynamic working in a very fast paced, energetic and ‘fun’ environment.  Whilst being able to professionally reflect their knowledge and experience in building and developing effective client relationships,  the Account Manager must be able to work collaboratively and supportively within a small and competitive team.  

Duties & Responsibilities

• To meet all targets and goals for daily contact with Partners; addressing non-connecting Partners as appropriate.
• Develop and increase the profitability of key accounts
• Carry out proactive management of customer Account Review
• Monitor and report on all aspects of the role including: New business/churn/renewal forecast, highlights, challenges, ideas, and opportunities
• Maintain and further develop trusted relationships with partners;
• Ongoing management of partner requirements including challenges, issues, and resolution management.
• Train, support and proactively manage the partner to ensure they are fully competent with our range of products.
• Carry out and log scheduled ongoing Customer Account Reviews.
• Identify and execute additional connection and upsell opportunities.
• Communicate effectively with other levels of the sales team and other departments within the company.
• Work closely with Partner Support to address partner issues.

As an ambassador of our corporate values – Trust, Passion & Excellence - you will be

• energetic, driven and focussed on achieving success through delivery of results
• able to demonstrate sound business acumen and judgement
• ability to build rapport and maintain strong relationships across all levels
• able to take risks within agreed parameters where necessary, without escalation supremely calm under pressure

Essential Skills

• Ambitious, goal orientated and self-motivated, hungry to succeed
• Ability to build rapport and professional relationships
• Demonstrable ability to embrace change
• Have strong verbal and written communication skills
• Clear and concise particularly when communicating with both colleagues and partners.
• The ability to build rapport and maintain strong relationships
• Have a proven track record in a busy, fast paced, and competitive environment
• Results orientated
• Excellent negotiation skills

Desirable skills

• Account/Relationship Management Experience
• Have a proven track record in a busy, fast paced, and competitive environment
• No specific qualification required for this role

Key attitude/behaviours

Exceptional results require exceptional people. Exceptional people who live and breathe the plan.com values. We are built on trust, fuelled by passion and driven by excellence.

Attributes we look for include:

• Curious and continuous learner – We value individuals who are eager to learn and grow and committed to self-improvement. We encourage continuous learning and provide a wide range of opportunities for personal and professional development.
• Innovative and Initiative – We embrace innovation and encourage our team members to be ambitious, think outside the box, challenge the status quo, and explore new ideas to drive growth and success. We value team players who can work off their own initiative, empower our people to make informed decisions and trust them to do the right thing.
• Adaptable – In a dynamic industry, adaptability is key. We seek individuals who can thrive in a changing environment, embrace new challenges, and quickly adjust to evolving circumstances while maintaining a positive attitude.
• Collaborative – We value the collective power of working together.
• Passion – One of our three core values, passion goes beyond our people's enjoyment of their work. It's a passion for the business and their contribution to furthering its success. It means striving to be the best and encouraging those around us to do the same. And it means not being afraid to take risks. Go big or go home!

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:

1

Company wide pension scheme

2

private health insurance

3

entirely free gym membership

4

Extra half day holiday on your birthday

5

professional qualification support

6

access to play.plan for employee only rewards

7

personal life insurance

8

Generous holiday allowance

What to expect with a career at plan.com

Our team and technology are driven by one clear vision - to be exceptional.

Established in 2014, plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade now.

We’re disruptors; we do things a bit differently. We’re innovative, self-motivated, groundbreaking and relentlessly growing. This means we’re constantly on the lookout for talented people who share our passion and dedication to grow with us.

So, if you’re ready for a new challenge, get in touch. We’d love to hear from you.

APPLY now

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About
plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox Tech Track 100 league in 2018, the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021.

From the word go, our focus has been to be disruptive and upset the status quo. It’s our ongoing mission to become THE force to be reckoned with and, with the help of our people and partners, we have dragged business communications kicking and screaming into the 21^st Century.

Thanks to our portal, we’ve torn up the rulebook and changed the industry. It gives our partners unprecedented levels of flexibility and control, helping them to delight customers and deliver exceptional service, even when they're away from their desks.

Along with our outstanding customer service and impressive commercials, it’s the reason we’re number one.

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Why work on the Isle of Man

Breathtaking natural landscapes, rugged coastlines and rich cultural heritage make the Isle of Man a stunning place to live and work, ranking above almost everywhere else in the British Isles for the lowest crime rates and the cleanest air.

Whether you grew up here or you’re new to the island, a career at plan.com not only provides a fantastic working environment with amazing people and exciting work, but being based on a stunning island ensures that you will find the perfect balance between work, relaxation and adventure.

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Our
Location

Our state-of-the-art headquarters, No.5 is conveniently located in the heart of town, surrounded by a vibrant array of local eateries and shops, all within a short 2-minute walk. Prepare to immerse yourself in a space that epitomises our values of excellence and passion. From its cutting-edge technology to its captivating and innovative design, every aspect has been carefully curated.