Job specification

Customer Services Executive



Isle of Man


Reports to

Customer Services Manager



Thu, 06 Jul 2023

About the role 

Due to our rapid and accelerating growth, plan.com is looking to recruit experienced Customer Services Executives to join our fast-paced departments. This is a shift based role where the hours fall between 7am-8pm on weekdays and 8am-5pm on weekends.

Responsibilities include, but are not limited to

  • Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
  • Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
  • Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers and best practice is followed
  • Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
  • Escalating issues where appropriate to the Customer Services Manager
  • Ensuring that all customers experience an exceptional level of service

Key skills/attributes

  • Relevant experience and a proven track record in a customer services role
  • Retentions experience is desirable, but not essential
  • Excellent communication skills on all levels
  • Ability to work on own initiative as well as part of a team
  • Sound numerical skills
  • Sense of urgency and the ability to work in a fast-paced office environment
  • Deadline focused with ability to prioritise tasks
  • Flexible and multi-tasking ability to produce results
  • Excellent knowledge of Microsoft Office, especially Microsoft Excel

Key attitude/behaviours

All plan.com employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.

We’re looking for somebody with:

  • A can-do attitude - prepared to "go the extra mile"
  • Lots of energy - a team player who can work off their own initiative
  • A heightened sense of urgency
  • A curious learner with an interest in professional development
  • Actively demonstrate a passion for the business

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:


Company wide pension scheme


private health insurance


entirely free gym membership


Extra half day holiday on your birthday


professional qualification support


access to play.plan for employee only rewards


personal life insurance


Generous holiday allowance

What to expect with a career at plan.com

plan.com launched in October 2013. We’re innovative, energetic and growing fast, which means we’re always on the look-out for people who share our passion and dedication to grow with us.

We promise that when you start your career with us, you’ll never stop learning and you’ll never stop being challenged.

If you fit the bill, get in contact. We’d love to hear from you.

We’re not your average company. Everyone’s input counts.

Got what
it takes?

In order to keep your personal data protected, we only accept
applications via our online application process.


We do not accept applications via email or any other contact method such as online via Facebook, LinkedIn or Twitter. The details that are submitted to us via the application process are stored securely on our HR portal. Access to this information will be restricted to senior management and/or members for the HR team. We do not share this data with third-parties and information is only used for the interview and job selection process. Data is stored for a maximum of six months. In certain circumstances it may be beneficial to hold your data for a longer period with a view to other suitable roles becoming available and thereafter it will be deleted from the HR portal.