Do you have a condition that you would like to notify us of so that we can support you and your business appropriately when you contact us.

Tell us about your condition

Are you reliant on your mobile?

If we need to contact you about this form, what's the best way to reach you? (Tick all that apply)

If you selected Call someone else, please fill in their details:

Please confirm your consent to us recording this information on your account. Please see below for details of how we will process this information

Additional support for customers with disabilities

We are committed to providing you with the best service possible, no matter what your disability is. By filling out this simple Disability Registration Form, our Customer Service Team will be able to tailor our services to meet your needs. They’ll be aware of your disability when you call and will take your disability into consideration.

How will we use and store this data?

The data that you submit via this form will be entered as a note on your account so that when you contact us via phone or email, the agent who you deal with will be able to quickly identify the condition that you have notified us and will take that condition into consideration when assisting you with your queries. The information will be retained as long as you have an account with us. It will not be shared with any third party. It will be held as personal data in accordance with our privacy policy which can be found here.

Video Relay Service

As of 17th June 2022, telecoms providers are required to offer a FREE, 24/7, UK-wide Video Relay service for British Sign Language users, to enable them to easily communicate with the emergency services via a dedicated app and website. This Ofcom requirement is in addition to the existing emergency text relay and SMS service, which will remain in place.

How it works:

BSL users can now make a video call using their connected device, which will call an interpreter in an emergency call room. The interpreter will then translate the information being signed by the user, in to spoken English, for the hearing person to hear. The interpreter will then sign what the hearing person is saying, for the deaf user. Please refer to the 999 BSL website for further information: https://999bsl.co.uk