Samsung Galaxy S
Wifi & 4G Calling


No signal? No problem. We've introduced two new ways of keeping your business connected if you're struggling to find a signal.

Wifi and
4G Calling

Whether you're at home, in a coffee shop or at the office, if you're having a signal problem, you can use wifi to call as normal. And 4G Calling lets you make calls over 4G, meaning clearer calls.

no extra
charge

Wifi and 4G Calling use your minutes and not your data. Your calls are included as part of your usual voice tariff allowance, and out-of-tariff calls are charged at your standard rate.

everything
in-between

You'll move seamlessly and uninterrupted between wifi and 4G network coverage to continue your call, while being able to check your mail or browse the Internet at the same time.

Getting started…

…is easy

When it comes to activating Wifi and 4G Calling on the plan.com network, we've done everything that needs doing (and new devices will be automatically enrolled).

However, you need to turn on Wifi and 4G Calling on your handset to make them work - we can't do that for you. The good news is that it's really easy! Here's how:

Eligible devices

Customers with Samsung Galaxy S7, S7 edge, S8, S8+, S9 and S9+ with up-to-date operating systems installed can enjoy the experience of seamless connectivity.

Devices Available

How is Wifi calling billed?

Wifi calling comes out of your standard UK minutes package – including when you are roaming i.e. a call made when you are on Wifi in France or Canada, will come out of your UK minutes, not as a roaming call.

Does Wifi and 4G Calling work with every network?

No, some networks (specifically those in hotels – for example the Premier Inn – Free Wifi" block the ability to make WIFI calls. Some networks are not of a good enough speed or quality to support Wifi calling and so the device will not support it.

4G Calling is subject to availability and not available in all locations.

Troubleshooting

You must have a device listed above, we need to enable your phone to be Wifi and 4G Calling enabled, and your data must be connected to our data.plan.com APN.

If all the above are true, or Wifi and 4G Calling have stopped working, here are the settings you need to check. Wifi and 4G Calling require two different set ups, so please follow them carefully.

1

PLEASE NOTE: This guide is is for version 8.0.0 of Android that is available on the Samusung Galaxy S9 at the time this page was created. Other versions of Android may vary.

Before we get started, you need to check that your Android operating system is fully up to date.

You can do this by accessing to your phone settings.

First step of calling using Wi-FI

2

Tap Software Updates.

Second step of calling using Wi-FI

3

Then download updates manually.

Once that's done, the rest is pretty straightforward.

If you have a compatible Android phone, we will have already activated Wifi and 4G Calling for your service. All you need to do is activate it on your phone.

Here's how.

Third step of calling using Wi-FI

4

All you need to do is access your phone's Quick Settings menu by swiping downwards from the top of the screen.

You should see a Wifi Calling icon.

If you can’t see one, go to phone's Settings, tapping Connections and then tapping Wifi Calling.

Forth step of calling using Wi-FI

5

Tap Wifi Calling and switch the setting to the ON position.

Once turned on, you'll be able to have clear calls, even if you have no phone reception, as long as you're connected to a Wifi network.

There’s more!

What about 4G Calling?

Fifth step of calling using Wi-FI

1

PLEASE NOTE: This guide is is for version 8.0.0 of Android that is available on the Samusung Galaxy S9 at the time this page was created. Other versions of Android may vary.

Just like with Wifi Calling, you need to have a compatible Samsung Galaxy phone with the latest operating system installed and updated.

Refer to the previous screen if you want to know how to do this.

First step of calling using 4G

2

Once up to date, go into your phone's settings.

Second step of calling using 4G

3

Now tap Connections.

Third step of calling using 4G

4

Then Mobile Networks.

Forth step of calling using 4G

4

Now turn VoLTE Calling or 4G Calling to the ON position.

Once turned on, you'll be able to have clear calls, even if you have no phone reception, as long as you're connected to 4G.

Fifth step of calling using 4G

If you have any questions, this is the number that you can reach our customer services team: 03300 88 18 18, or you can us an email via [email protected]

The team at plan.com