Job specification

Credit Controller



Isle of Man


Reports to

Credit Control Manager



Thu, 08 Jun 2023

Job Purpose

The purpose of this role is to collect debts in line with team business objectives and team goals.  Assist in the creation of plans and strategies for collecting debts. Ensure legal compliance of your work whilst creating a positive, fair and professional approach to customers where debt has become an issue and supporting the development of debt recovery plans.  This role is fundamental to the success of the business and will be required to work in collaboration with the rest of the Credit Control Team and other teams as appropriate across the business. 

Main Duties and Responsibilities

  • Work hard to ensure collection targets are regularly achieved and maintained
  • Contact customers and informing them of their overdue bills
  • Advise customers of their payment options and suggesting methods of payments
  • Maintain customer payment records
  • Monitoring payment of overdue bills and outstanding debts; liaising with others in the team to ensure the most effective of customer approaches. 
  • Negotiating suitable payment plans to facilitate payments/creating repayment plans
  • Contacting customers through inbound, outbound calls and emails to collect debts
  • Working in collaboration with the ‘legal collections’ function
  • Following legislative guidelines and the Privacy Act, ensuring excellence in customer service
  • Escalating calls as required
  • Contributing to the design and development of the “Credit Control Portal,” the bespoke system used by thecredit control department for customer collections 

About You

  • Be resilient, smart, self-confident and will be able to apply your own experience to a fast-paced credit control department 
  • Be results driven with strong commercial acumen
  • Have a good attention to detail 
  • Be an exceptional people person, with demonstrable experience dealing with difficult customers
  • Understand different people’s motivations and will be able to align them with our goals and objectives
  • Understand how exceptional customer service or sales results can be achieved
  • Be passionate about plan.com and our service standards 


No formal qualifications required

Knowledge, Skills and Abilities


  • Resilient, smart, self-confident and can apply their experience to a fast-paced credit control department 
  • Good attention to detail 
  • Exceptional people person, with demonstrable experience dealing with difficult customers   
  • Problem solving ability
  • Understands how exceptional customer service or sales results can be achieved
  • Is passionate about plan.com and our service standards 


  • Previous credit control experience 

Key attitude/behaviours

All plan.com employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.

We’re looking for somebody with:

  • A can-do attitude - prepared to "go the extra mile"
  • Lots of energy - a team player who can work off their own initiative
  • A heightened sense of urgency
  • A curious learner with an interest in professional development
  • Actively demonstrate a passion for the business

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:


Company wide pension scheme


private health insurance


entirely free gym membership


Extra half day holiday on your birthday


professional qualification support


access to play.plan for employee only rewards


personal life insurance


Generous holiday allowance

What to expect with a career at plan.com

plan.com launched in October 2013. We’re innovative, energetic and growing fast, which means we’re always on the look-out for people who share our passion and dedication to grow with us.

We promise that when you start your career with us, you’ll never stop learning and you’ll never stop being challenged.

If you fit the bill, get in contact. We’d love to hear from you.

We’re not your average company. Everyone’s input counts.

Got what
it takes?

In order to keep your personal data protected, we only accept
applications via our online application process.


We do not accept applications via email or any other contact method such as online via Facebook, LinkedIn or Twitter. The details that are submitted to us via the application process are stored securely on our HR portal. Access to this information will be restricted to senior management and/or members for the HR team. We do not share this data with third-parties and information is only used for the interview and job selection process. Data is stored for a maximum of six months. In certain circumstances it may be beneficial to hold your data for a longer period with a view to other suitable roles becoming available and thereafter it will be deleted from the HR portal.