Terms and conditions
Both PAC and STAC codes must be activated within 30 days of issue, after which point they are redundant and a new PAC or STAC must be generated by following the same procedure.
If you choose to cancel a plan.com service using either a PAC or STAC, that service will cease to on the date that the PAC or STAC is activated. Notwithstanding any terms in your contract, there will be no 30-day notice period for termination.
If you choose to cancel a plan.com service, you will be required to pay the aggregate of:
- any Charges that have been accrued on the service up to and including the date of disconnection (including any fixed monthly service charges and any variable charges including roaming charges and any additional call, text or data (including roaming) charges and
- any Termination Fee that may payable under any contract you have with plan.com or any of its affiliates, which shall be calculated from and including (i) the date of disconnection to (ii) the date that represents the end of any minimum Service Term under your plan.com contract; and
- any Termination Fee that may be payable under any finance contract that you may have entered into with plan.com, an affiliate of plan.com or a finance company in respect of the financing of any equipment.
At the time of issuing your PAC or STAC (as applicable) we will notify you of any costs, fees or charges that you will be liable to pay if you do disconnect together with an explanation of any accrued costs, fees or charges that may not be able to be calculated until after the date we issued the PAC or STAC. In the case of single service contract cancellations, we will notify you via whichever method you chose to contact us. In the case of a multiple service contract we will notify you by email.
If you have multiple services but only wish to transfer or disconnect some of the services, you will still be charged termination fees but only for the services that are within their minimum contract term. In these cases, the termination fee will be proportional to the number of services being terminated.
"Termination Fee (or Early Termination Charges)" - if you are within your minimum contract term , you will be charged a termination fee equivalent to the monthly fixed charge multiplied by the remaining time until expiry of that minimum contract term. For example if your contract contains a 24-month Service Term and you have four months and 15 days remaining, your termination fee will be calculated as Fixed Monthly tariff x Four months and 15 days)

Here’s what you’re missing out on by leaving plan.com
Before you do leave, have you thought about the great reasons to stay?
Captive Pages
Captive Pages are web pages that give you all the information you need whenever a usage restriction – such as a data bar that prevents from using any more mobile data – is triggered.
Giving you the opportunity to remove the restrictions and keep them connected while staying fully in control of costs.

my.plan
By being a plan.com customer you have complimentary access to my.plan, our industry-leading online portal.
my.plan allows you to access your account 24/7/365 where you can generate live interactive billing, have an insight into any current additional usage charges and manage our impressive range of bolt-ons and additional voice, text and data allowances you may need.


Spending Limit
Spending Limits control the amount of additional charges that can be incurred by a service by notifying you when a limit is being approached and reached and restricting the service so that it can no longer be used in a way that generates additional charges.

Alerts & Bars
Alerts are a notifications that you receive when a usage level is reached.
Bars are restrictions that you can set against a service to prevent specific types of usage. There are data, voice and text bars, some of which prevent any form of usage, whereas some limit specific types of usage.

Best business network
We use the O2 network, voted the Best business network in 2019 – they are ahead of their game by offering the largest voice coverage across the UK and have achieved 98% 4G indoor coverage and 99% outdoor coverage – the only UK network to keep their 4G indoor coverage commitment to Ofcom.

Our people
We have a team of experts based in the UK who provide phone and email-based support as and when it’s needed with phone lines open weekdays 7am - 8pm and weekends 8am - 5pm. We aim to respond to emails and voicemail within 24 hours.