How plan.com uses cookies
Cookies are used for a variety of things that help improve your online experience. Some ways we make our online service easier to use include using cookies that:
- Make login faster by remembering your customer details
- Make the page load quickly by sharing the workload across computers
- Give you access to self-help information and our live chat
- Ensure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using
Personal Preferences
Cookies can help give you content that matches your preferences. We might give you relevant offers because we know what other offers you liked. They also allow you to customise a page.
You may block cookies by activating the setting on your browser or device that allows you to refuse the setting of all or some cookies. However, if you use your browser or device settings to block all cookies you may experience reduced functionality on our Services.
Safety and Security
Some cookies help make sure your information is secure when using our services while keeping our forms and shopping site easy to use.
Improving our service
To make sure you don’t see particular adverts or announcements too many times we use a cookie to limit their frequency.
We also use cookies to measure and analyse how visitors use the site. This helps us develop it and make it easier to use.
Third-party Cookies
Plan works with a number of companies and websites that help make sure our adverts, promotions and marketing messages are displayed to people who might be interested. These companies and partners may use cookies to collect anonymous data such as how many people have viewed a particular page each day.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
This is the latest Complaints Procedure dated July 2020.