Legal Information and Compliance

Here you will find all the essential legal information regarding the terms and conditions, as well as the privacy policy that you are required to review and sign.

Terms and contractual agreements

Customer Terms and Conditions

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Website Terms of Use

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SLA

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Pricing Guide (Mobile & IOT)

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Cancelling your plan.com contract

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Refund policy

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my.plan App Terms of Use

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Data & Privacy

Privacy Policy

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Data Processing Annex

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Cookie Policy

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Regulatory & Compliance

Code of Practice

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Ofcom C7

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Ofcom C8

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Complaint Resolution Procedure

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Accessibility and Vulnerability Policy

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Corporate Responsibility

Anti-bribery and Corruption Policy

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Vulnerability Flag

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Modern Slavery

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Network & Usage Policies

Fair Acceptable Usage Policy

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Gateway Device - SIM Box policy

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