Refund Policy

Refund Policy

(WorldPay Credit Card Payments)

Methods of payment

Plan Communications Limited have chosen WorldPay to manage the processing of payments through our website. WorldPay’s e-commerce solutions are secure and easy to use and trusted by thousands of businesses, big and small, in nearly all parts of the world.

With WorldPay you are provided with a variety of options for payment such as Visa, MasterCard, all the major credit cards and debit cards.

What if my card is refused?

Cards are not refused by Plan Communications Limited but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Refund Policy

For all refunds due to an error in your payment amount please telephone our credit control department on 03300 88 18 18 or email: quoting account number (you can find this on your invoice), company name, contact number and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.

All refunds will be credited to the payment card used to make the payment.