my.plan features: everything your business needs

With plan.com, you get more than a tariff. You get the my.plan platform – hundreds of powerful features that help your business run smarter. Choose the package that gives you the level of control you need.

my.plan features

Compare all the features and understand what you will have at each plan

Essential

Light management

Gold

Live visibility and insights

Platinum

Advanced controls and security

Usage & visibility
Location Visibility
Stay connected with your workforce, thanks to cell tower insight from mobile data masts.
Essential
Country
Gold
County
Platinum
Street Level
Data Usage
Gain clarity on data spend and productivity with insights into usage and charge-generating activity in my.plan.
Essential
Summary
Gold
Category
Platinum
Deep Dive
Historical Usage
View graphs that show you historical usage details and trends, and also access invoice histories and fully itemised billing.
Essential
Summary
Gold
Category
Platinum
Deep Dive
Call & Text Usage
Understand usage and charges with my.plan’s interactive view – see itemised call and text details at a glance.
Essential
Itemised
Gold
Itemised
Platinum
Itemised
Detailed Usage
Interactively view all voice, text and data usage and charges or quickly search or filter services to pinpoint issues.
Essential
Summary
Gold
Category
Platinum
Deep Dive
User Management & Monitoring
Add new users or view a complete audit of their activity through one, central platform.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Captive Pages
View graphs that show you historical usage details and trends, and also access invoice histories and fully itemised billing.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Add/Update Products
my.plan gives instant access to a range of products to keep your business connected. Choose from a range of bolt-ons and boosts.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Support & service
Help Centre
Packed full of useful guides, FAQs and articles that allow seamless self-serve and get you up to speed in minutes.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Customer Service - Call Support
Our customer experience team aims to answer your calls as quickly as possible. However, at peak times, our Gold and Platinum connections enjoy priority service.
Essential
Under 10 mins
(during business hours)
Gold
Under 7 mins
(during business hours)
Platinum
Under 4 mins
(during business hours)
Live Chat
Live Chat can be accessed exclusively through my.plan and puts you in direct contact with a member of our support team.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Customer Service - Email & Ticket Support
We aim to respond to all queries as quickly as possible. However, at peak times, our Gold and Platinum connections enjoy priority service.
Essential
Under 12 business hours
Gold
Under 8 business hours
Platinum
Under 2 business hours
Controls & notifications
International Call Controls
International Call Controls in my.plan prevent users from making calls to any non-native numbers outside of the UK.
Essential
Gold
Regional Level
Platinum
Regional Level
Usage Notifications
Receive automated notifications when a user reaches 50, 80 and 100% of their data, call or text allowances.
Essential
100% only
Gold
Regional Level
Platinum
Regional Level
Streaming & Social Media
Streaming and Social Media data controls can reduce or block access to sites and apps such as Facebook, YouTube and Instagram at network level.
Essential
Gold
Platinum
Regional Level
Customer Service - Email & Ticket Support
View graphs that show you historical usage details and trends, and also access invoice histories and fully itemised billing.
Essential
Not available
Gold
Platinum
Regional Level
Call, Data, Text Controls & Restrictions
From restricting calls and chargebale numbers to blocking the use of data for Social Media, we offer a range of controls to manage your users.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Data Limits & Blocking
Stay in control with usage alerts and easy data blocks – set limits, manage access and prevent unexpected charges.
Essential
Gold
Regional Level
Platinum
Regional Level
MMS
MMS is not included as part of your standard text allowance and can be chargeable. With MMS Controls you can restrict use and prevent unnecessary charges.
Essential
Gold
Regional Level
Platinum
Regional Level
Spend Caps & Alerts
Receive automated notifications if a user reaches their elected Spend Limit.
Essential
Overall Cap only
Gold
Regional Level
Platinum
Regional Level
Data Usage Alerts
See what you’re spending, where and when, thanks to automated notifications and restrictions.
Essential
Summary
Gold
Category
Platinum
Deep Dive
Spend & Data Limits
Our Spend Limits keep you up to date and in control of your allowances and avoid surprises – thanks to email and SMS notifications.
Essential
Gold
Regional Level
Platinum
Regional Level
Premium, Adult & Chargeable Calls
Most calls and texts are covered, but some special or international numbers aren’t. Use Call Controls to restrict access and manage costs.
Essential
Gold
Regional Level
Platinum
Regional Level
International Calls & Data
View graphs that show you historical usage details and trends, and also access invoice histories and fully itemised billing.
Essential
Gold
Regional Level
Platinum
Regional Level
Bespoke Usage Notifications
View graphs that show you historical usage details and trends, and also access invoice histories and fully itemised billing.
Essential
100% only
Gold
Regional Level
Platinum
Regional Level
Manage All Connections
Manage All is a feature built into my.plan that allows you to manage restrictions and bolt-ons across all of your connections at the click of a button.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
New Number
Request a new number for a specific connection, which will replace the existing number.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Billing
Cost Centres
Cost Centres allow you to group connections into unique invoice summaries, usage and charge groups, based on different offices or locations, departments or management levels.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Interactive Invoicing
You have the power and insight to understand your business’ usage and charges, with a simple, interactive design that lets you deep dive into the details.
Essential
Itemised
Gold
Itemised
Platinum
Itemised
6-month reviews
Periodic account reviews from our expert sales team.
Essential
Itemised
Gold
Itemised
Platinum
Itemised
12-month reviews
Periodic account reviews from our expert sales team.
Essential
Itemised
Gold
Itemised
Platinum
Itemised
CSV downloads
Download all usage data in a CSV format, as and when you need it.
Essential
Itemised
Gold
Itemised
Platinum
Itemised
‍Roaming
Roaming Data, Calls & Texts
Our range of Roaming Controls will prevent unwanted data, calls and text charges, while travelling in the plan.com World Zone.
Essential
Gold
Regional Level
Platinum
Regional Level
Roaming Notifications
Stay connected and prevent unwanted surprises while travelling.
Essential
Gold
Regional Level
Platinum
Regional Level
Roaming/Int Controls
Stay connected and prevent unwanted charges while travelling with restrictions and controls that you can easily manage.
Essential
Gold
Regional Level
Platinum
Regional Level
Roaming/Int Bolt-Ons
Boost data, add minutes or increase text allowance while travelling, with our range of roaming products.
Essential
Gold
Regional Level
Platinum
Regional Level
Content & security
VPN block
VPNs can help businesses protect sensitive data, but they can also be used to prevent some information and activity from being monitored. Our VPN Controls give you the ability to manage VPN access.
Essential
Gold
Regional Level
Platinum
Regional Level
Malware
Our Malware restrictions block harmful files at network level and minimise risks to your business.
Essential
Gold
Regional Level
Platinum
Regional Level
Botnet
Botnets allow a potential attacker to access a device. Our Botnet restrictions work to identify these threats at network level and block such sites.
Essential
Gold
Regional Level
Platinum
Regional Level
Advertising
Our Advertising Controls give you the power to activate Adblocking, a content filtering and advertising blocking service that prevents advertisements from being displayed.
Essential
Gold
Regional Level
Platinum
Regional Level
Lost or Stolen
Apply a series of service and handset restrictions to make your lost or stolen device unusable on our networks.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
Restrict Service
Apply a series of service and handset restrictions on a device to make it unusable.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level
PUK Codes
If you have a PIN setup on your SIM card as an extra security measure, you’ll need to type it in each time you turn on or restart your phone. If you enter your PIN incorrectly three times in a row, your handset will be locked, and you’ll be prompted to enter a PUK (Personal Unblocking Code). my.plan gives you the power to access these codes quickly and easily, without third party involvement.
Essential
Regional Level
Gold
Regional Level
Platinum
Regional Level

Unlock more: 
compare our packages

Each package unlocks a different level of my.plan capability. Explore what’s included and choose the control that fits your business.

Essential

Enjoy light mobile management and the freedom to upgrade anytime.

TOP FEATURES
  • Access to a range of bolt-ons and data boosts
  • 100% usage alerts and overall spend cap
  • Lost & stolen controls to protect your mobiles
  • Detailed help guides and articles
  • Summarised data, call and text usage
  • Live chat available in my.plan

Gold

Manage your mobile fleet with confidence. Stay in control anytime, anywhere with powerful tools.

TOP FEATURES
  • 50%, 80% & 100% usage alerts
  • Live chat available in my.plan
  • Set custom spend limits
  • Category-level data insights
  • Basic cyber security
  • Usage controls

Platinum

MOST POPULAR

Effortlessly manage and optimise your business mobiles with advanced controls and security.

TOP FEATURES
  • Block social media and limit streaming
  • Manage services in bulk
  • Network-level security against malicious sites
  • In-depth insights with historical summaries
  • Interactive map view with exact location
  • Group connections into unique invoice summaries

Frequently Asked Questions

Support made simple – dive into our help articles and guides.

  • What is my.plan and who is it for?

    my.plan is a mobile management platform designed for businesses in the UK of any size and across any industry. It gives you access to in-depth usage insights, productivity and security controls, and so much more.

    Whether you're a sole entrepreneur, a growing SME, or a large enterprise, we have you covered. This platform is tailored to fit various roles – Business Owners, HR, IT, Finance.

  • How do I get started with my.plan?

    Request demo by filling the quick form. One of our sales team members will get in touch to set up a call where you can see my.plan in action and know what the next steps are.

  • What are the core benefits of my.plan?

    The primary goal of my.plan is to simplify mobile management. With detailed usage insights, an interactive location map for full visibility over your mobile fleet, tools to restrict social media, and advanced security controls – you can save hours on administrative tasks and boost team productivity. Everything you need to manage business mobiles is available in one place, accessible anytime, anywhere.

  • What can I do in my.plan?

    You can oversee how your services are used, manage devices and users, make real-time changes, and view detailed insights across your entire estate.

  • How do I upgrade my package?

    You can upgrade your package directly from your my.plan account. Go to the billing section and select the package you want to move to. Changes take effect immediately.

  • What happens to my service when I go abroad (roaming)?

    Roaming lets you use calls, texts and data abroad; inclusion and charges depend on your tariff and the roaming zone. We recommend using a Bolt-On for heavy use and enabling spend controls.

  • What kind of insights can I find on my.plan?

    my.plan insights provide powerful analytics for businesses to help maintain full control over connectivity and productivity. Here’s what you can get:

    • Time-based insights to track and optimise work productivity
    • Historical usage reports to analyse trends and identify patterns
    • Comprehensive data, call and text summaries with detailed reporting
    • Granular workforce analytics that help zoom in on individual users or assess company-wide activity effortlessly

  • Who can access my.plan from my company?

    Only authorised and designated users from your company will have access to my.plan. An authorised user will also be able to set permissions, edit details or update settings — all within my.plan.

  • Do you have your own network, or do I get to choose between networks?

    You get to choose from two leading networks. We know every business has unique needs depending on location, so we offer two networks with the convenience of a single bill.

  • What kind of packages do you offer?

    We offer three levels of packages: Essential, Gold and Platinum. Discover the my.plan features included with each and compare plans here.

  • Got more questions?

    talk to us

    Experience how our powerful platform can transform your business.