Tailor your
experience.

Our Customer Experience team aims to answer all calls as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority service thanks to their dedicated support teams.

We aim to respond to all enquiries through my.plan and via email as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority email and ticket service thanks to their dedicated support teams.

Live Chat is our instant message facility that can be accessed exclusively through my.plan. It means you can get in direct contact with a member of our Customer Experience team without picking up the phone or sending an email.

Stay connected with your remote workforce almost anywhere in the UK.

Thanks to GPS insight from mobile data masts and my.plan app tracking*, we can help you to locate members of your team simply by logging into my.plan. Essential connections are located to regional level, Gold connections can be located to county level, and Platinum connections can be located to the nearest cell tower or down to street level if they have the my.plan app with location sharing enabled.

*Requires mobile data connectivity for cell tower location and the my.plan app to be installed with location tracking enabled. See Guide for full details.

For businesses without borders, my.plan’s map and location tracking help you to keep your people safe, no matter where they are.

Thanks to mobile data masts and my.plan app tracking*, we can help you to locate members of your team simply by logging into my.plan. Essential and Gold connections can be located within a country, and Platinum connections can be located to a region – or even closer with the my.plan app and location sharing enabled.

*Requires mobile data connectivity for cell tower location and the my.plan app to be installed with location tracking enabled. See Guide for full details.

my.plan’s data usage insights can help you to manage productivity and control spend by understanding what type of activity is generating additional usage and charges. Easy to use tools allow you to set profiles and permissions so you can monitor what matters or keep it private.

my.plan gives you the power and insight to understand your business’s usage and charges, with a simple, interactive design that lets you deep dive into the detail. This includes fully itemised call and text details, along with their charges.

Sometimes the most basic tools are also the most effective. You can activate a Data Block in just a couple of clicks to restrict access, control permissions and prevent someone from running up additional charges or using their data inappropriately.

Personal Hot Spots (sometimes known as data tethering and data sharing) give you the power to share your mobile data allowance with other nearby devices.

That can be a good thing, but it can also use a large amount of data very quickly and result in high bills or data restrictions – both of which will have an impact on your business. With our Gold or Platinum package you can access Personal Hot Spot restrictions to prevent data sharing, control usage and minimise spend.

Our simple but effective call controls give you complete control of usage and charges in just a couple of clicks by restricting or enabling incoming and outgoing calls, to prevent unwanted charges or misuse.

Unlimited text messages are a great way to keep your business connected but they can also be an unnecessary and sometimes expensive distraction. Using my.plan Text Controls you can restrict or unlock incoming and outgoing texts quickly and easily.

Easy to use device controls give you the power to apply service and handset restrictions in the unfortunate event that a device is lost, stolen or compromised, keeping your data safe until the restrictions are removed.

Similar to Lost & Stolen but for connections that have not been lost or stolen, selecting this option applies a series of service and handset restrictions on a device that make it unusable.

If you have a PIN setup on your SIM card as an extra security measure, you’ll need to type it in each time you turn on or restart your phone. If you enter your PIN incorrectly three times in a row, your handset will be locked, and you’ll be prompted to enter a PUK (Personal Unblocking Code) to unblock it. Ensure continuous connectivity with the touch of a button, by viewing your PUK code in my.plan

Most call and text activity is covered by your allowances but calls to some numbers such as those outside the UK or special numbers run by businesses or organisations, are not. Our Premium and Chargeable Call Controls give you the power to restrict access and stay in control of your costs.

Adult premium call and text controls help to restrict a service from accessing adult-oriented premium-rate numbers, preventing potentially expensive charges and inappropriate use.

Our Roaming Controls will prevent unwanted data, calls and text charges, while travelling in the plan.com World Zone.

Worried about calling numbers outside of the UK and the potential cost to your business?

Stay in control with our International Call Restrictions and prevent calls from the UK to any non-native numbers outside of the UK.

Multimedia Messaging Service (MMS) enable connections to send digital content such as pictures and sound clips over text messaging channels. This activity is not included as part of your standard Text allowance and can be chargeable. With MMS Controls you can restrict use and prevent unnecessary charges quickly and easily.

Looking to keep tabs on data usage and costs? Worried about running out of data or incurring additional charges?

Our UK and roaming data Spend Limits keep you up to date and in control of data allowances and charges thanks to email, SMS notifications and automated data restrictions at a level that you manage.

Looking to keep tabs on call usage and costs? Worried about additional charges from premium, international and roaming numbers?

Manage or prevent domestic and roaming call charges by setting Spend Controls and stay on top of your team's allowance usage by choosing to be notified by email or SMS when they reach pre-set limits.

Looking to keep tabs on text usage and costs? Worried about roaming users incurring costs through messaging or additional spending on premium and international text services?

Manage or prevent domestic and roaming text message charges by setting Spend Controls and stay on top of your team's allowance usage by choosing to be notified by email or SMS when they reach pre-set limits.

A VPN or Virtual Private Network is a data connection method used to add security and privacy to private and public networks, like WiFi Hotspots and the Internet, by masking the data being transmitted. This can help a business to protect sensitive data, but VPNs can also be used to prevent some information and activity from being monitored. Our VPN Controls give you the ability to manage VPN access.

Malware, or malicious software, is any program or file that is harmful to a computer user, including computer viruses, worms, Trojan horses and spyware. Our Malware restrictions block these harmful files at network level and minimise the risk to your business.

A botnet is a network of devices, connected via the Internet, working together to provide a service – anything from running a chat room to performing distributed denial-of-service attacks (DDoS attack), stealing data, or sending spam. Botnets allow a potential attacker to access a device and its connections. Our Botnet restrictions work to identify these threats at network level and block the sites to minimise the risk to your business.

Our Advertising Controls give you the power to activate AdBlocking, a content filtering and advertising blocking service that prevents page elements, such as advertisements, from being displayed. This can help to save your business both time and money, while also protecting against privacy and security risks.

Manage All is a handy feature built directly into my.plan that allows you to manage restrictions and bolt-ons across all of your connections at the click of a button. You’ll find the button at the top of the screen on the Feature cards. Give it a click and confirm your selection, it’s that easy.

All this insight and all of these online tools are great but could feel overwhelming for businesses with multiple users and connections. Our Profile Groups give you the ability to manage multiple connections at once including Spend Controls and notifications, Data, Call & Text Controls, Productivity Controls, Security Controls and Device Controls

Managing different teams can be a challenge for larger businesses and organisations.

Cost Centres allow you to group connections into unique invoice summaries, usage and charge groups, based on different offices or locations, departments, management levels and/or roles

It’s never been easier to watch the latest movies and TV shows or listen to music and podcasts on our mobiles and connected devices, which is great for people looking to stay entertained but can be bad news for businesses who are paying for their time or bills!

Streaming media through services such as Netflix, YouTube and Amazon Prime uses a relatively high amount of data in a short space of time and can quickly drain a data allowance. Streaming content data restrictions can reduce, or block, data speeds so that less data is used. This often reduces the quality of the video but saves data allowance and can help to prevent bill shock.

Social Media is a great way to stay connected with friends, but it can also be a huge distraction for your day-to-day business.

my.plan’s Social Media Content Data Restriction helps to prevent access to Social Media sites and applications such as Facebook, Twitter, Instagram, LinkedIn and YouTube by blocking them at network level, saving you time and money.

Some people enjoy taking risks with their money but to ensure they do it on their own time, my.plan gives you the ability to restrict access to gambling sites and applications in just a couple of clicks by blocking them at network level.

What people do in their own time is their own business but what people do during working hours is a different matter. Adult Content Data Restrictions help to prevent access to adult-oriented websites and apps by blocking them at network level.

We’re sure your monthly data allowance covers you most months but every now and again, you may be caught short. Temporarily increase your data allowance and avoid additional charges with our range of Data Boosts, available with 1GB, 2GB and 5GB options.

Business abroad? International conference? Day tripper? Wherever your business takes you, our daily roaming bolt-ons are ideal for occasional travellers, giving you access to data, call and text allowances that can be activated daily, so you only pay for them while you’re travelling.

We’ve got an impressive selection of monthly roaming data bolt-ons for every type of business traveller and apply a blanket approach to coverage, with everything outside the plan.com Europe Zone included.

Global Minutes is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. What's more, any calls placed or received are covered, including out of region calls (eg USA to China). Bolt-ons are available in 100, 200 and 300 minute calendar monthly options*

In this modern world, it’s likely that your business needs to stay in contact with employees, customers and suppliers based outside of the UK. Our International Minutes and Text bolt-ons enable you to call and text people outside of the UK while staying in control of your costs.