Tailor your
experience.

Introducing our Essential, Gold and Platinum packages. Giving you full control to tailor your experience to fit your business needs.

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From Entrepreneur
to Enterprise.

plan.com delivers for businesses of every stage and size. But every business is different and so is every connection.

Scroll down to discover the features available with each Package.

ESSENTIAL

Basic control
Get the basics including a high-level of detail and light-touch of controls and upgrade as you go.

Mobile: Included

MBB: Included

GOLD

Increased control
Stay up-to-date and in control with advanced features including Spend and Security Controls, and deeper usage insights.

Mobile: £2.50 per month/service

MBB: £1.75 per month/service

platinum

Fully Managed
Enjoy full access to location and usage insight, and pin-point controls to experience complete control of your connectivity.

Mobile: £4.00 per month/service

MBB: £3.00 per month/service

FEATURES SUMMARY

Click on the    icons for more details, as well as a description of each my.plan feature.

SUPPORT LEVEL
Standard
Advanced
Priority

We pride ourselves on the level of service we offer and are constantly looking for new ways to improve. We also recognise that different businesses need different levels of service, which is why our Gold and Platinum connections receive priority support during peak times, with reduced SLAs and dedicated support agents.

Call Queue
Under 10 mins (during business hours)
Under 7 mins (during business hours)
Under 4 mins (during business hours)

Our dedicated Customer Experience team aims to answer all calls as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority service thanks to their dedicated support teams.

Email and Ticket Support
Under 12 business hours
Under 8 business hours
Under 2 business hours

We aim to respond to all enquiries through my.plan and via email as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority email and ticket service thanks to their dedicated support teams.

Live Chat
Yes
Yes
Yes

Live Chat is our instant message facility that can be accessed exclusively through my.plan. It means you can get in direct contact with a member of our Customer Experience team without picking up the phone or sending an email.

LOCATION
Region
County
Local area

Know where your people are, no matter where in the world your business takes them, with my.plan location insights.

With mobile tracking, device management and location-based usage insight, you have all the information you need to effectively manage your teams at your fingertips, 24/7.

Domestic
Region
County
Local area

Stay connected with your remote workforce almost anywhere in the UK.

Thanks to GPS insight from the my.plan app and mobile masts, we can help you to locate members of your team simply by logging into my.plan. Essential connections are located within a region, Gold connections can be located within a county, and Platinum connections can be located to the nearest cell tower or down to street level if they have the my.plan app with GPS enabled.

Roaming
Country
Country
Local area

For businesses without borders, my.plan’s map and location tracking help you to keep your people safe, no matter where they are.

Thanks to GPS insight from the my.plan app and mobile masts, we can help you to locate members of your team simply by logging into my.plan. Essential and Gold connections can be located within a country, and Platinum connections can be located to a region – or even closer with the my.plan app with GPS enabled.

USAGE & CHARGES
Summary
Category
Site/App

my.plan gives you the power and insight to understand your business’s usage and charges, with a simple, interactive design that lets you deep dive into the detail.

Features include interactive usage and charge summaries, graphs that show you details and trends, plus the ability to access invoice histories and fully itemised billing

Data Insight Level
Overall
Data category
Site/App

my.plan’s data usage insights can help you to manage productivity and control spend by understanding what type of activity is generating additional usage and charges. Easy to use tools allow you to set profiles and permissions so you can monitor what matters or keep it private.

Call & Text Insight Level
Itemised
Itemised
Itemised

my.plan gives you the power and insight to understand your business’s usage and charges, with a simple, interactive design that lets you deep dive into the detail. This includes fully itemised call and text details, along with their charges.

DATA, CALL & TEXT CONTROLS
Yes
Yes
Yes

Take full control over your monthly bills and manage your data, calls and messages while at home or travelling abroad with our range of easy to use Spend Controls.

Data Controls
Yes
Yes
Yes

Sometimes the most basic tools are also the most effective. You can activate a Data Block in just a couple of clicks to restrict access, control permissions and prevent someone from running up additional charges or using their data inappropriately.

Personal Hot Spot
Yes
Yes
Yes

Personal Hot Spots (sometimes known as data tethering and data sharing) give you the power to share your mobile data allowance with other nearby devices.

That can be a god thing, but it can also use a large amount of data very quickly and result in high bills or data restrictions – both of which will have an impact on your business. With our Gold or Platinum package you can access Personal Hot Spot restrictions to prevent data sharing, control usage and minimise spend.

Call Controls
Yes
Yes
Yes

Our simple but effective call controls give you complete control of usage and charges in just a couple of clicks by restricting or enabling incoming and outgoing calls, to prevent unwanted charges or misuse.

Text Controls
Yes
Yes
Yes

Unlimited text messages are a great way to keep your business connected but they can also be an unnecessary and sometimes expensive distraction. Using my.plan Text Controls you can restrict or unlock incoming and outgoing texts quickly and easily.

DEVICE CONTROLS
Yes
Yes
Yes

From lost and stolen to PUK codes and SIM swaps, my.plan gives you everything you need to manage your business devices in a click.

Lost & Stolen
Yes
Yes
Yes

Easy to use device controls give you the power to apply service and handset restrictions in the unfortunate event that a device is lost, stolen or compromised, keeping your data safe until the restrictions are removed.

Restrict Service
Yes
Yes
Yes

Similar to Lost & Stolen but for connections that have not been lost or stolen, selecting this option applies a series of service and handset restrictions on a device that make it unusable.

PUK Codes
Yes
Yes
Yes

If you have a PIN setup on your SIM card as an extra security measure, you’ll need to type it in each time you turn on or restart your phone. If you enter your PIN incorrectly three times in a row, your handset will be locked, and you’ll be prompted to enter a PUK (Personal Unblocking Code) to unblock it.

PREMIUM & ROAMING CONTROLS
Mobile: £1.50 per month/service
MBB: £1.00 per month/service
Yes
Yes

This suite of Features enables you to avoid unwanted charges by restricting calls and texts to numbers and services that are not covered by most standard allowances, such as premium rate, non-geographic, international and numbers contacted while roaming.

Premium & Chargeable Calls
Yes
Yes

Most call and text activity is covered by your allowances but calls to some numbers such as those outside the UK, mobiles on other networks, or special numbers run by businesses or organisations, are not. Our Premium and Chargeable Call Controls give you the power to restrict access and stay in control of your costs.

Adult Premium Calls & Texts
Yes
Yes

Adult premium call and text controls help to restrict a service from making calls to adult-oriented premium-rate numbers, preventing potentially expensive charges and inappropriate use.

Roaming Data & Calls
Mobile: £1.50 per month/service
MBB: £1.00 per month/service
Yes
Yes

Stay in complete control of data, calls and text use, and the associated charges, while travelling with our roaming restrictions.

International Calls
Yes
Yes

Worried about calling numbers outside of the UK and the potential cost to your business?

Stay in control with our International Call Restrictions and prevent calls from the UK to any non-native numbers outside of the UK.

MMS
Yes
Yes

Multimedia Messaging Service (MMS) enable connections to send digital content such as pictures and sound clips over text messaging channels. This activity is not included as part of your standard Text allowance and can be chargeable. With MMS Controls you can restrict use and prevent unnecessary charges quickly and easily.

SPEND CONTROLS
Mobile: £2.00 per month/service
MBB: £1.25 per month/service
Yes
Yes

Spend Controls help you to stay one step ahead by giving you the ability to set up alerts when people are approaching the end of their allowance or when they reach an additional charge limit that you set. In these cases, their usage can be automatically restricted, and you’re given the tools to quickly reconnect them using a bolt-on or by increasing their limit.

Data (UK & Roaming)
Yes
Yes

Looking to keep tabs on data usage and costs? Worried about running out of data or incurring additional charges?

Our UK and roaming data Spend Limits keep you up to date and in control of data allowances and charges thanks to email, SMS notifications and automated data restrictions at a level that you manage.

Calls (UK & Roaming)
Mobile: £2.00 per month/service
MBB: £1.25 per month/service
Yes
Yes

Looking to keep tabs on call usage and costs? Worried about additional charges from premium, international or roaming numbers?

Our UK and roaming call Spend Limits keep you up to date and in control of call allowances and charges thanks to email, SMS notifications and automated call restrictions at a level that you manage.

Texts (UK & Roaming)
Yes
Yes

Looking to keep tabs on text usage and costs? Worried about additional charges from premium, international or roaming numbers?

Our UK and roaming text Spend Limits keep you up to date and in control of text allowances and charges thanks to email, SMS notifications and automated text restrictions at a level that you manage.

SECURITY CONTROLS
Mobile: £2.00 per month/service
MBB: £1.25 per month/service
Yes
Yes

Stay safe and protected with a range of additional Security Controls that will help protect your business against malicious or nuisance content and threats. These Controls work at network-level, helping to prevent threats to your business before they get too close.

VPN
Yes
Yes

A VPN or Virtual Private Network is a data connection method used to add security and privacy to private and public networks, like WiFi Hotspots and the Internet, by masking the data being transmitted. This can help a business to protect sensitive data, but VPNs can also be used to prevent some information and activity from being monitored. Our VPN Controls give you the ability to restrict this from happening so you can remain in control of data usage and the associated costs.

Malware
Mobile: £2.00 per month/service
MBB: £1.25 per month/service
Yes
Yes

Malware, or malicious software, is any program or file that is harmful to a computer user, including computer viruses, worms, Trojan horses and spyware. Our Malware restrictions block these harmful files at network level and minimise the risk to your business.

Botnet
Yes
Yes

A botnet is a network of devices, connected via the Internet, working together to provide a service – anything from running a chat room to performing distributed denial-of-service attacks (DDoS attack), stealing data, or sending spam. Botnets allow a potential attacker to access a device and its connections. Our Botnet restrictions work to identify these threats at network level and block the sites to minimise the risk to your business.

Advertising
Yes
Yes

Our Advertising Controls give you the power to activate AdBlocking, a content filtering and advertising blocking service that prevents page elements, such as advertisements, from being displayed. This can help to save your business both time and money, while also protecting against privacy and security risks.

BULK MANAGEMENT
Yes
Yes
Yes

For businesses with multiple users and connections, our range of bulk management features allow you to control your entire connected workforce, or groups of them, in just a couple of clicks. This saves you time and money, as well as ensuring that your connections are controlled in a consistent and easy to handle manner.

Manage All Connections
Yes
Yes
Yes

Manage All is a handy feature built directly into my.plan that allows you to manage restrictions and bolt-ons across all of your connections at the click of a button. You’ll find the button at the top of the screen on the Feature cards. Give it a click and confirm your selection, it’s that easy.

Group Profiles
Essential Controls
Gold Controls
Platinum Controls

All this insight and all of these online tools are great but could feel overwhelming for businesses with multiple users and connections. Our Profile Groups give you the ability to manage multiple connections at once including Spend Controls and notifications, Data, Call & Text Controls, Productivity Controls, Security Controls and Device Controls

Cost Centres
Yes
Yes
Yes

Managing different teams can be a challenge for larger businesses and organisations.

Cost Centres allow you to group connections into unique invoice summaries, usage and charge groups, based on different offices or locations, departments, management levels and/or roles

PRODUCTIVITY CONTROLS
No
Mobile: £1.00 per month/service
MBB: £0.75 per month/service
Yes

Draw a clear line between work and play with our range of online productivity controls, which help you to remove temptation by restricting access to services that may not be appropriate within a working environment.

These sites and apps are not only a distraction but can also be costly to your business due to excessive data usage and additional charges.

Streaming Media
No
Yes

It’s never been easier to watch the latest movies and TV shows or listen to music and podcasts on our mobiles and connected devices, which is great for people looking to stay entertained but can be bad news for businesses who are paying for their time or bills!

Streaming media through services such as Netflix, YouTube and Amazon Prime uses a relatively high amount of data in a short space of time and can quickly drain a data allowance. Streaming content data restrictions can reduce, or block, data speeds so that less data is used. This often reduces the quality of the video but saves data allowance and can help to prevent bill shock.

Social Media
No
Mobile: £1.00 per month/service
MBB: £0.75 per month/service
Yes

Social media is a great way to stay connected with friends, but it can also be a huge distraction for your day-to-day business.

my.plan’s Social Media Content Data Restriction helps to prevent access to social media sites and applications such as Facebook, Twitter, Instagram, LinkedIn and YouTube by blocking them at network level, saving you time and money.

Gambling
No
Yes

Some people enjoy taking risks with their money but to ensure they do it on their own time, my.plan gives you the ability to restrict access to gambling sites and applications in just a couple of clicks by blocking them at network level.

Adult
No
Yes

What people do in their own time is their own business but what people do during working hours is a different matter. Adult Content Data Restrictions help to prevent access to adult-oriented websites and apps by blocking them at network level.

PRODUCTS
Essential
Gold*
Platinum*

Stay connected and in complete control of your account with our full range of Boosts and roaming bolt-ons.

Data Boosts
Yes
Yes
Yes

We’re sure your monthly data allowance covers you most months but every now and again, you may be caught short. Temporarily increase your data allowance and avoid additional charges with our range of Data Boosts, available with 1GB, 2GB and 5GB options.

Daily Roaming
Yes
Yes
Yes

Business abroad? International conference? Day tripper? Wherever your business takes you, our daily roaming bolt-ons are ideal for occasional travellers, giving you access to data, call and text allowances that can be activated daily, so you only pay for them while you’re travelling.

Global Data
Up to 2GB
Up to 3GB
Up to 4GB

We’ve got an impressive selection of monthly roaming data bolt-ons for every type of business traveller and apply a blanket approach to coverage, with everything outside the plan.com Europe Zone included.

Global Minutes
Up to 300 minutes
Up to 500 minutes
Up to 750 minutes

Global Minutes is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. What’s more, any calls made or received while roaming – no matter where they’re answered or originate – are covered including out of region calls (e.g. USA to China) not previously covered by other roaming call bolt-ons, available in monthly 100, 200 and 300 minutes options.

International Calls & Texts
Up to 250 minutes
Up to 300 texts
Up to 350 minutes
Up to 400 texts
Up to 500 minutes
Up to 500 texts

In this modern world, it’s likely that your business needs to stay in contact with employees, customers and suppliers based outside of the UK. Our International Minutes and Text bolt-ons enable you to call and text people outside of the UK while staying in control of your costs.

* Additional purchases required

FEATURES FAQS

Upgrading from an Essential connection or existing tariff to Gold or Platinum is easy. If you’re new to plan.com or are an existing plan.com customer eligible for renewal, talk to your plan.com Partner about choosing one of our latest tariffs and opting for Gold or Platinum. If you are an existing customer but you’re not eligible for renewal just yet, you can add one of our Gold or Platinum bolt-ons to benefit from their exciting new features. Get in contact with us, talk to your partner or log in to my.plan to find out more.

Yes, you can! Whether you’re on a Gold tariff or chose to add a Gold bolt-on, you can upgrade to Platinum at any time by adding a Platinum bolt-on to your connection(s).

Once added, Gold and Platinum bolt-ons cannot be removed.

Additional features are available immediately via my.plan. Additional insight can take up to 24 hours before it is fully available.

If you choose a Gold or Platinum tariff, the cost is built into your fixed monthly payments and is agreed by you and your plan.com Partner when you join or a renew with us. However, if you choose to add a Gold or Platinum bolt-on to an existing tariff or new Essential tariff, you will receive a fixed monthly charge. Check my.plan for details, but it’s only a few pounds – fantastic value considering the money you could save from unforeseen additional charges, not to mention the great features and insight you will be benefit from!

Features Summary Document v1.0 effective from 13 July 2020.

This is the Features Summary Document referred to in the General Terms and Conditions for Business Customers. This Features Summary Document and the terms included here will be incorporated into each Business Customer Agreement between Customer and Plan Communications Limited.

The information in this document was correct at the time of publication. All terms in this Features Summary Document are subject to change.