Detailed insights and analytics helps one of the world’s most innovative companies to make mobile management more efficient across its 1,600 workforce.


We see ourselves as pioneers in our industry and plan.com in theirs.

Multinational construction, property, and infrastructure company Lendlease has been ranked as one of the world’s most innovative companies for its adoption of digital technologies and commitment to sustainability. plan.com is proud to have supported this well-deserved achievement with its best-in-class mobile communications services over the five years Lendlease has been a customer.


With operations all around the world and its headquarters in Australia, Lendlease has a very mobile workforce of more than 1,600 staff, from engineers working on sites to executives travelling regularly across continents, with the roaming requirements that entails. It is therefore vital for them to manage their mobile telecoms spend, deliver visibility over usage and have control over services such as barring particular usage types or setting up SIMs for new users quickly and easily.

All of this is made possible with my.plan, which gives Lendlease the essential insight they require and enables them to self-serve many of their needs directly, making mobile management more efficient and effective and keeping costs contained.

“plan.com give us more for less,” says Tim Penfold, Lendlease’s Head of IT.






operating regions: Australia, Europe,the Americas and Asia

Over time, our business relationship has become so strong that it's now more of a partnership. We use all of plan.com's services and they regularly meet with us to review our account and develop ideas around how to meet our needs going forward. I’ve recommended them to others many times.

Tim Penfold - Head of IT

The result .

With my.plan, Lendlease’s IT team can ensure that extra SIMs are ready to go live within 24 hours, whereas plan.com’s competitors typically have a 14-day turnaround time. A long delay in connectivity is unhelpful to businesses at the best of times, but during the Covid-19 pandemic when more workers shifted to working from home, speed was even more essential.

The company also uses my.plan to spot trends and deliver business intelligence. Lendlease use plan.com data in numerous ways, from attributing mobile costs to individual employees for accounting and management purposes, to incorporating it into internal reports, drawing information straight from the platform. my.plan has also enabled Lendlease to see the impact that the growing use of increasingly important tools such as Microsoft Teams is having on data usage, so that data allocations can be adjusted accordingly in real time, rather than having to do so retrospectively.

Though the ability to self-serve is a major benefit, plan.com also take a highly proactive approach to account management. “We’ve got an 8-terabyte data pool, but if we approach our limit we can anticipate that and create a bespoke bolt-on so we never exceed our bundle,” says Penfold.


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