Built on experience, driven by technology

Over the last year, Envision’s relationship with plan.com has gone “from strength to strength”, evolving into a partnership built on shared values, transparency and a clear focus on using technology to deliver better outcomes for customers. We spoke to Simon Bade to learn more about how plan.com and my.plan have helped deliver real value to customers.

Meeting rising expectations in an ‘everything now’ world

For Envision and their customers, the biggest challenge is no longer price alone – it’s speed, access to information and control.

“We’re in this age where everybody wants everything now, now, now,” says Simon. “Information is so important, and people’s patience levels are just not there.”

In a traditional telecoms setup, even simple tasks like SIM swaps, usage checks or data changes can take days. Waiting for monthly bills or chasing networks for answers creates frustration, especially when customers need answers immediately.

Simon gives a real example: “A customer with another network needed to know what data had been used, when it was used, and what was happening at that time for an HR case. The request went through normal network channels and it was slow, painful and just didn’t tick the box.”

Instant visibility and control with my.plan

What sets plan.com apart for Envision is its technology-first approach – and in particular, the my.plan platform.

“One of the main differences with plan.com is their drive for technology,” Simon explains. “The biggest thing they’ve got is their platform and what it allows our customers and end users to actually do.”

With my.plan, Envision can give customers instant access to the information and controls they need without delays or dependency on third parties.

“SIM swaps are instant. You can increase data, remove caps – it’s all at your fingertips,” says Simon. “Instead of waiting for a once-a-month bill or PDF, you’ve got access to all your information right now.”

One standout feature for Simon is the global visibility my.plan provides: “It’s that one pane of glass where you can see where your users are: France, Spain, rest of the world. You can get a notification when someone’s landed, check if they’ve got a data bolt-on, drill straight into it.”

For sectors like care, who make up the most the Envision customer base, this visibility goes even further. “For lone workers, having location settings and access through my.plan is really important. It’s a tick in the box – knowing where users are and that they’re safe,” adds Simon.

Winning more by offering real value, not just lower prices

By partnering with plan.com, Envision has been able to move away from a race to the bottom on price – and towards value-led conversations focused on productivity, control and insight.

“What plan.com allows us to do is offer something different,” Simon says. “People are prepared to pay more for better features, for control and for security.”

As a result, Envision is winning more deals and winning them more often. “We’ve onboarded a couple of large customers and have another in the pipeline where it’s not all about cost. It’s about productivity savings against cost – and that’s refreshing.”

The partnership also extends beyond the platform itself. plan.com’s hands-on support during tenders and sales conversations has made a tangible difference. “We’ve had people from plan.com come in, sit with us, demo my.plan, talk about their vision and where they’re going,” Simon explains. “You don’t get that with a network direct. That relationship really helps us win business.”

Looking ahead, Simon is confident the partnership will continue to grow.

“We’re aligned on values – transparency and doing things the right way. The future is really bright for Envision and plan.com working together, and I think it’s only going to get bigger.”