Partnering for bespoke telecom solutions

Pure Communication Group, a forward-thinking business solutions provider, sought a telecom partner that could adapt to unique customer needs while enhancing operational efficiency. We spoke to Josh Perryman, Head of Sales, to understand how plan.com has helped them deliver superior customer experiences.

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Custom needs and connectivity hurdles

Pure’s customers faced several industry challenges, including signal issues and the need for flexible mobile packages. Standard offerings from other providers often fell short of addressing these needs, making it difficult for Pure to deliver a fully optimised customer journey.

Tailored packages and comprehensive control

plan.com enabled Pure to create bespoke tariffs and provide customers with access to the extensive my.plan platform. Key solutions included:

• Flexible network options, allowing seamless switching for better connectivity.

• Detailed control, including monitoring and managing usage, highly valued by larger businesses.

• Personalised, ongoing support via collaborative channels for enterprise clients.

"The my.plan platform, especially with the Gold and Platinum packages, gives our customers a truly in-depth view of their accounts – something no other provider offers," said Josh.

Boosted deals, revenue and customer satisfaction

The partnership with plan.com has led to tangible improvements:

• Increased monthly revenue from £80,000 to £120,000.

• Higher customer satisfaction and retention through responsive support and bespoke plans.

• Streamlined sales processes and enhanced operational efficiency, enabling more deals to close successfully.