SLA 

The plan.com support team will be on hand to support you with any in-life queries you may have. They are contactable via phone and email – they also offer a call back service, so you’ll never have to wait. Their phonelines are open weekdays 8am – 8pm and weekends 8am – 5pm.

We recognise that different businesses need different levels of service, which is why our Gold and Platinum connections receive priority support during peak times, with reduced SLAs and dedicated support agents.

Essential

Calls answered in under 10 mins (during business hours)

Emails responded to in under 12 business hours

Gold

Calls answered in under 7 mins (during business hours)

Emails responded to in under 8 business hours

Platium

Calls answered in under 4 mins (during business hours)

Emails responded to in under 2 business hours