1st Line Partner Implementation Tech Agent

About the Role

Our 1^st Line Partner Implementation Technology Agents are a key part of the Business Development function.  The ‘1^stLine Pita Agent’ will provide enthusiastic, knowledgeable, organised and pro-active support to the Partner Base & 2^nd line Tech Team, the 1^stLine Pita Agent will provide outstanding service to the plan.com ‘Partners’ by responding quickly to all queries, providing swift and professional ‘follow-up’ to ensure partner satisfaction.  

This role will require the highest standards of dedication to the needs of the customer/partner (internal and external) ensuring accurate, timely and effective responses to all queries.  An ability to respond to queries by solving sometimes complex problems and providing exceptional support will be the key to success. The role will also require the perfect candidate to assist in 2^nd line as and when required.  This role enables the whole function to run smoothly by providing excellence in everything they do.  The role holder will be an ambassador of theplan.com company values of Trust, Passion and Excellence on a daily basis.

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Key Responsibilities

• Deliver an outstanding partner experience, ensuring partner needs are met or exceeded.
• Coordinate with internal teams to resolve partner queries quickly and accurately.
• Respond to a wide range of questions, including accounts, pricing, products, software, and connections.
• Provide courteous and professional service at all times.
• Support the Implementation Coordinator and 2nd Line Tech Team as needed.
• Act as a liaison between partners and internal departments to meet objectives.
• Build and maintain strong relationships with partners, 2nd line agents, Account Managers, and Customer Service teams.
• Communicate effectively about partner account issues or other aspects of their relationship with plan.com.
• Be a trusted source of knowledge about plan.com’s products and services.

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About You

You’re driven, positive, and solution-focused. You take pride in accuracy, attention to detail and continuous learning. You’re a self-starter but also a team player who supports the wider function.

You’ll have:

• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• Strong organisational skills, self-motivation and ambition
• Ability to build rapport and strong professional relationships
• Adaptability to change and shifting priorities

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Person Specification

Essential Qualities:

• Personal drive to develop deep knowledge of plan.com’s products and services
• Positive, can-do attitude
• Trusted team player comfortable working individually
• Strong organisation, self-motivation, and enthusiasm
• Ability to respond accurately and promptly to internal and external queries
• Ability to provide proactive support in a busy, complex environment
• Excellent communication skills capable of influencing at all levels

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Desirable:

• Experience or knowledge of the telecoms industry

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:

What to expect with a career at plan.com

Our team and technology are driven by one clear vision - to be exceptional.

Established in 2014, plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade now.

We’re disruptors; we do things a bit differently. We’re innovative, self-motivated, groundbreaking and relentlessly growing. This means we’re constantly on the lookout for talented people who share our passion and dedication to grow with us.

So, if you’re ready for a new challenge, get in touch. We’d love to hear from you.

About plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox Tech Track 100 league in 2018, the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021.

From the word go, our focus has been to be disruptive and upset the status quo. It’s our ongoing mission to become THE force to be reckoned with and, with the help of our people and partners, we have dragged business communications kicking and screaming into the 21st Century.

Thanks to our portal, we’ve torn up the rulebook and changed the industry. It gives our partners unprecedented levels of flexibility and control, helping them to delight customers and deliver exceptional service, even when they're away from their desks.

Along with our outstanding customer service and impressive commercials, it’s the reason we’re number one.

Why work on the Isle of Man

Breathtaking natural landscapes, rugged coastlines and rich cultural heritage make the Isle of Man a stunning place to live and work, ranking above almost everywhere else in the British Isles for the lowest crime rates and the cleanest air.

Whether you grew up here or you’re new to the island, a career at plan.com not only provides a fantastic working environment with amazing people and exciting work, but being based on a stunning island ensures that you will find the perfect balance between work, relaxation and adventure.

Our Location

Our state-of-the-art headquarters, No.5 is conveniently located in the heart of town, surrounded by a vibrant array of local eateries and shops, all within a short 2-minute walk. Prepare to immerse yourself in a space that epitomises our values of excellence and passion. From its cutting-edge technology to its captivating and innovative design, every aspect has been carefully curated.