Customer Service Executive

About the role

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Executive. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour, and a passion for providing exceptional customer service. As a member of the Customer Services Team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong multitasking abilities and the ability to thrive in a fast-paced environment.

Responsibilities include, but are not limited to

• Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
• Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
• Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
• Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
• Escalating issues where appropriate to the Customer Services Manager
• Ensuring that all customers experience an exceptional level of service

Key skills/attributes

• Excellent communication skills on all levels
• Ability to work on own initiative as well as part of a team
• Sound numerical skills
• Sense of urgency and the ability to work in a fast-paced office environment
• Deadline focused with ability to prioritise tasks
• Flexible and multi-tasking ability to produce results
• Excellent knowledge of Microsoft Office, especially Microsoft Excel

Key attitude and behaviours

Exceptional results require exceptional people. Exceptional people who live and breathe the plan.com values. We are built on trust, fuelled by passion and driven by excellence.

Attributes we look for include:

• Curious and continuous learner – We value individuals who are eager to learn and grow and committed to self-improvement. We encourage continuous learning and provide a wide range of opportunities for personal and professional development.
• Innovative and Initiative – We embrace innovation and encourage our team members to be ambitious, think outside the box, challenge the status quo, and explore new ideas to drive growth and success. We value team players who can work off their own initiative, empower our people to make informed decisions and trust them to do the right thing.
• Adaptable – In a dynamic industry, adaptability is key. We seek individuals who can thrive in a changing environment, embrace new challenges, and quickly adjust to evolving circumstances while maintaining a positive attitude.
• Collaborative – We value the collective power of working together.
• Passion – One of our three core values, passion goes beyond our people's enjoyment of their work. It's a passion for the business and their contribution to furthering its success. It means striving to be the best and encouraging those around us to do the same. And it means not being afraid to take risks. Go big or go home!

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What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:

What to expect with a career at plan.com

Our team and technology are driven by one clear vision - to be exceptional.

Established in 2014, plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade now.

We’re disruptors; we do things a bit differently. We’re innovative, self-motivated, groundbreaking and relentlessly growing. This means we’re constantly on the lookout for talented people who share our passion and dedication to grow with us.

So, if you’re ready for a new challenge, get in touch. We’d love to hear from you.

About plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox Tech Track 100 league in 2018, the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021.

From the word go, our focus has been to be disruptive and upset the status quo. It’s our ongoing mission to become THE force to be reckoned with and, with the help of our people and partners, we have dragged business communications kicking and screaming into the 21st Century.

Thanks to our portal, we’ve torn up the rulebook and changed the industry. It gives our partners unprecedented levels of flexibility and control, helping them to delight customers and deliver exceptional service, even when they're away from their desks.

Along with our outstanding customer service and impressive commercials, it’s the reason we’re number one.

Why work on the Isle of Man

Breathtaking natural landscapes, rugged coastlines and rich cultural heritage make the Isle of Man a stunning place to live and work, ranking above almost everywhere else in the British Isles for the lowest crime rates and the cleanest air.

Whether you grew up here or you’re new to the island, a career at plan.com not only provides a fantastic working environment with amazing people and exciting work, but being based on a stunning island ensures that you will find the perfect balance between work, relaxation and adventure.

Our Location

Our state-of-the-art headquarters, No.5 is conveniently located in the heart of town, surrounded by a vibrant array of local eateries and shops, all within a short 2-minute walk. Prepare to immerse yourself in a space that epitomises our values of excellence and passion. From its cutting-edge technology to its captivating and innovative design, every aspect has been carefully curated.