Receptionist

Job Purpose

This role is for a warm, polished, and proud individual to become the welcoming face of plan.com. Our building is one of the most impressive on the Isle of Man, and you will be the person who brings it to life every single day. As the first point of contact for everyone who walks through our doors, you will set the tone for the plan.com experience from the moment people arrive.

This position is suited to someone who takes genuine pride in their environment, enjoys making people feel welcome and consistently represents the business with professionalism and positivity.

Main Duties and Responsibilities

Meet & Greet

• Welcome all visitors, clients, and employees in a warm, professional and friendly manner
• Manage the front entrance, ensuring access is secure, controlled and handled confidently
• Maintain visitor logs and manage sign-ins in line with building security procedures
• Act as the calm and capable first point of contact for anyone entering the building

Building & Ground Floor Presentation

• Take ownership of the ground floor environment, ensuring it remains immaculate and visually impressive at all times
• Enhance the space through seasonal touches, displays, and consistently high presentation standards
• Ensure ground floor meeting areas are prepared and ready for use when required
• Manage and maintain the office tuck shop, ensuring it is well stocked, organised and appealing
• Handle tuck shop cash transactions accurately and maintain records for the finance team
• Create seasonal or themed décor to enhance the front-of-house experience
• Monitor the wider building throughout the day, flagging any issues and coordinating with relevant teams to resolve them
• Support hospitality requirements including refreshments and supplies for meetings or events

Safety & Compliance

• Maintain an up-to-date record of colleagues qualified in First Aid and coordinate certification renewals
• Support fire safety procedures following completion of company fire safety training
• Ensure visitor access and security procedures are followed consistently

Person Specification

Personal Qualities

Essential

• Professional appearance and polished presentation
• Warm, positive, and welcoming attitude
• Willingness to go the extra mile to enhance visitor and staff experience
• Strong sense of ownership and pride in the role
• Discretion and confidentiality when handling sensitive matters
• Calm and composed in unexpected or high-pressure situations
• Dependable with a strong work ethic and commitment to completing tasks
• Creative and enthusiastic about improving the office environment
• High attention to detail and commitment to excellence
• Team-oriented, approachable and cooperative

Knowledge, Skills and Attributes

Essential

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong organisational and multitasking abilities

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Desirable

• Experience setting up meeting rooms and coordinating meetings
• Experience with travel bookings or itinerary planning
• Experience assisting with events or internal communications

Education and Qualifications

Desirable

• GCSEs (or equivalent) in English and Maths
• Administrative, customer service, or hospitality training

Values

You will act as an ambassador for our corporate values: Trust, Passion, and Excellence.

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands. Bonus scheme and recognition awards:

What to expect with a career at plan.com

Our team and technology are driven by one clear vision - to be exceptional.

Established in 2014, plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade now.

We’re disruptors; we do things a bit differently. We’re innovative, self-motivated, groundbreaking and relentlessly growing. This means we’re constantly on the lookout for talented people who share our passion and dedication to grow with us.

So, if you’re ready for a new challenge, get in touch. We’d love to hear from you.

About plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox Tech Track 100 league in 2018, the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021.

From the word go, our focus has been to be disruptive and upset the status quo. It’s our ongoing mission to become THE force to be reckoned with and, with the help of our people and partners, we have dragged business communications kicking and screaming into the 21st Century.

Thanks to our portal, we’ve torn up the rulebook and changed the industry. It gives our partners unprecedented levels of flexibility and control, helping them to delight customers and deliver exceptional service, even when they're away from their desks.

Along with our outstanding customer service and impressive commercials, it’s the reason we’re number one.

Why work on the Isle of Man

Breathtaking natural landscapes, rugged coastlines and rich cultural heritage make the Isle of Man a stunning place to live and work, ranking above almost everywhere else in the British Isles for the lowest crime rates and the cleanest air.

Whether you grew up here or you’re new to the island, a career at plan.com not only provides a fantastic working environment with amazing people and exciting work, but being based on a stunning island ensures that you will find the perfect balance between work, relaxation and adventure.

Our Location

Our state-of-the-art headquarters, No.5 is conveniently located in the heart of town, surrounded by a vibrant array of local eateries and shops, all within a short 2-minute walk. Prepare to immerse yourself in a space that epitomises our values of excellence and passion. From its cutting-edge technology to its captivating and innovative design, every aspect has been carefully curated.