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ONE PLATFORM.
UNLIMITED POSSIBILITIES.
ULTIMATE CONTROL.

Access 100+ easy to use tools that will give you the power to manage access, permissions, and usage across all your business communications and devices – LIVE.

CHOOSE A PACKAGE LEVEL AND SCROLL DOWN TO SEE THE MY.PLAN FEATURES INCLUDED

mobile & office based connectivity

5G Connectivity
BOLT-ON
REQUIRED
NEW

5G Connectivity

Take full advantage of the digital transformation with our range of 5G devices.

Speed

Up to 4G

5G (Lite)

5G Max

Devices & hardware
BOLT-ON
REQUIRED

Devices & hardware

Delivering the latest devices and gadgets with the online controls you need.

Hosted Services
BOLT-ON
REQUIRED

Hosted Services

Our feature-rich hosted voice platform delivers a robust and flexible set up.

Soft Phones
BOLT-ON
REQUIRED

Soft Phones

All the functionality of a desk phone on your mobile or desktop with our Soft Phone.

Teams Integration
BOLT-ON
REQUIRED

Teams Integration

Know where your people are, no matter where in the world your business takes them.

COMING SOON.

location services

International Call Controls
BOLT-ON
REQUIRED

International Call Controls

Restrict calls from the UK to any non-native numbers outside of the UK with our International Call Restrictions.

Location Visibility - Domestic
BOLT-ON
REQUIRED

Location Visibility - Domestic

Track usage, services, users and devices by location thanks to GPS insights in my.plan.

Visibility

To regional level

To County level

To the nearest cell tower/street level

Location Visibility - Roaming
BOLT-ON
REQUIRED

Location Visibility - Roaming

Track usage, services, users and devices by location thanks to GPS insights in my.plan.

Visibility

To country level

To regional level

To the nearest cell tower/street level

Roaming Controls
BOLT-ON
REQUIRED

Roaming Controls

Stay connected and prevent unwanted data, call and text charges while travelling with my.plan roaming controls.

device management & control

Call Flow
BOLT-ON
REQUIRED

Call Flow

Control how calls are routed and answered with drag and drop simplicity with our cutting-edge visual Call Flow interface.

Hardware Profiles
BOLT-ON
REQUIRED

Hardware Profiles

Remotely manage the set-up and ongoing support of your connectivity with templates that you configure and deploy.

Lost & Stolen
BOLT-ON
REQUIRED

Lost & Stolen

Apply a series of service and handset restrictions to make your lost or stolen device unusable.

Manage All Connections
BOLT-ON
REQUIRED

Manage All Connections

Manage restrictions and products across all of your connections at the click of a button.

New Number
BOLT-ON
REQUIRED

New Number

Request a new number for an existing connection or user in a click.

PUK Codes
BOLT-ON
REQUIRED

PUK Codes

Unlock your device quickly and easily without network interference or involvement.

Remote Manage
BOLT-ON
REQUIRED

Remote Manage

Access a range of easy to use tools designed to setup your connectivity quickly and easily, from one centalised system.

Restrict Service
BOLT-ON
REQUIRED

Restrict Service

Apply a series of restrictions to make the handset unable to receive inbound calls.

notifications & alerts

Captive Pages
BOLT-ON
REQUIRED

Captive Pages

Increase data, call or texts from your phone with our automated and interactive webpages.

Missed call notifications
BOLT-ON
REQUIRED

Missed call notifications

Stay connected with emails and SMS alerts whenever you miss a call.

Usage notifications
BOLT-ON
REQUIRED

Usage notifications

Receive notifications when users reach 50, 80 and 100% of their call, text or data allowance.

Voicemail to email
BOLT-ON
REQUIRED

Voicemail to email

Access voicemail through your inbox with voice files attached to emails.

24/7 support

Customer Service - Call Support
BOLT-ON
REQUIRED

Customer Service - Call Support

Contactable via phone or email, our support team is on hand to support you at every step.

Call queue

Under 10 mins
(during business hours)

Under 7 mins
(during business hours)

Under 4 mins
(during business hours)

Customer Service - Email & Ticket Support
BOLT-ON
REQUIRED

Customer Service - Email & Ticket Support

Contactable via phone or email, our support team is on hand to support you at every step.

Response time

Under 12 business hours

Under 8 business hours

Under 2 business hours

Diagnostics
BOLT-ON
REQUIRED

Diagnostics

Unlock full data diagnostics to instantly troubleshoot every aspect of the platform at a glance.

Help Centre
BOLT-ON
REQUIRED

Help Centre

Our interactive my.plan Help Centre is packed with information to answer your questions quickly and easily.

Live Chat
BOLT-ON
REQUIRED

Live Chat

Speak to our customer experience team live with instant message in my.plan.

quality monitoring

Diagnostics
BOLT-ON
REQUIRED

Diagnostics

Unlock full data diagnostics to instantly troubleshoot every aspect of the platform at a glance.

Live Listen & Call Monitoring
BOLT-ON
REQUIRED

Live Listen & Call Monitoring

Enjoy instant access to incoming and outgoing calls for training and quality purposes.

live insights

Call & Text Usage
BOLT-ON
REQUIRED

Call & Text Usage

Analyse all call and text activity across your workforce, or down to an individual user, quickly and easily.

Insight level

Itemised

Itemised

Itemised

Detailed Usage
BOLT-ON
REQUIRED

Detailed Usage

Interactively interrogate all voice, text and data usage and charges and quickly search or filter services to pinpoint issues.

Insight level

Summary

Category

Deep Dive

Historical Usage
BOLT-ON
REQUIRED

Historical Usage

Analyse usage and spot trends with historial usage detail and summaries.

Insight level

Summary

Category

Deep Dive

Live Data Usage
BOLT-ON
REQUIRED

Live Data Usage

See what you are spending, where and when with live usage breakdowns by call, text or data.

Insight level

Summary

Category

Deep Dive

compliance & regulation

Account Management
BOLT-ON
REQUIRED

Account Management

Access everything you need to manage your plan.com account and services in one platform.

Compliant Call Recording
BOLT-ON
REQUIRED

Compliant Call Recording

Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.

Transcription
BOLT-ON
REQUIRED

Transcription

With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.

customer sentiment and feedback

Sentiment Analysis
BOLT-ON
REQUIRED

Sentiment Analysis

Advanced algorithms will translate your transcribed recordings into meaningful data and analysis.

Transcription
BOLT-ON
REQUIRED

Transcription

With the Transcribe and Analyse bolt-on, calls are transcribed using the latest, cutting edge technology.

productivity tools & controls

Gambling & Adult Content
BOLT-ON
REQUIRED

Gambling & Adult Content

Restrict access to services, sites and applications that can be a costly distraction to your business.

Streaming & Social Media
BOLT-ON
REQUIRED

Streaming & Social Media

Prevent access to Social Media sites and streaming applications by blocking them at network level, saving you time and money.

access and restrictions

Call, Data, Text Controls & Restrictions
BOLT-ON
REQUIRED

Call, Data, Text Controls & Restrictions

Stay in control of your usage with easy to use tools and restrictions that you set and manage.

Data Limits & Blocking
BOLT-ON
REQUIRED

Data Limits & Blocking

Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.

Group Profiles & Bulk Management
BOLT-ON
REQUIRED

Group Profiles & Bulk Management

Control your entire connected workforce or groups within them in just a couple of clicks.

Controls

Essential

Essential & Gold

All

Personal Hot Spot
BOLT-ON
REQUIRED

Personal Hot Spot

Manage Personal Hot Spot access to control usage and minimise spend.

live & interactive billing

Cost Centres
BOLT-ON
REQUIRED

Cost Centres

Group extensions into unique invoice summaries, usage and charge groups, based on different offices, locations or roles.

Interactive Invoicing
BOLT-ON
REQUIRED

Interactive Invoicing

Interactively interrogate all voice, text and data usage across your account, as it happens.

MMS
BOLT-ON
REQUIRED

MMS

Restrict and prevent unnecessary charges associated with multimedia messages.

Roaming Data, Calls & Texts
BOLT-ON
REQUIRED

Roaming Data, Calls & Texts

Stay connected and prevent unwanted charges while travelling with my.plan roaming controls.

live alerts & notifications

Data Usage Alerts
BOLT-ON
REQUIRED

Data Usage Alerts

Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.

Roaming Notifications
BOLT-ON
REQUIRED

Roaming Notifications

Stay connected and prevent unwanted charges while travelling with notifications at a level you manage.

Spend Limit Notifications
BOLT-ON
REQUIRED

Spend Limit Notifications

Stay in control of your allowances and charges with automated notifications and restrictions at a level that you manage.

control & manage usage

International Calls & Data
BOLT-ON
REQUIRED

International Calls & Data

Save time and money by restricting calls from the UK to any non-native numbers outside of the UK.

Premium, Adult & Chargeable Calls
BOLT-ON
REQUIRED

Premium, Adult & Chargeable Calls

Restrict access to services, sites and applications that can be a costly distraction to your business.

Spend & Data Limits
BOLT-ON
REQUIRED

Spend & Data Limits

Stay in control of your data allowances and charges with automated notifications and restrictions at a level that you manage.

roaming & international controls

Roaming/Int Bolt-Ons
BOLT-ON
REQUIRED

Roaming/Int Bolt-Ons

Boost your data, add minutes or increase a text allowance while travelling with our range of roaming packages.

Roaming/Int Controls
BOLT-ON
REQUIRED

Roaming/Int Controls

Stay connected and prevent unwanted charges while travelling with restrictions and controls that you manage.

Spend Controls & Notifications
BOLT-ON
REQUIRED

Spend Controls & Notifications

Stay in control of your allowances and charges with automated notifications and restrictions at a level that you manage.

account management

Add/remove products
BOLT-ON
REQUIRED

Add/remove products

Boost your data, increase your minutes or add roaming packagea in a click.

Group Profiles
BOLT-ON
REQUIRED

Group Profiles

Manage multiple connections at once including Spend, Call, Extension and Device Controls and notifications.

Controls

Essential

Essential & Gold

All

User management & monitoring
BOLT-ON
REQUIRED

User management & monitoring

Add new users or view a complete audit of their activity, automatically through one, central platform.

permissions & access

Group Profiles
BOLT-ON
REQUIRED

Group Profiles

Control your entire connected workforce or groups within them in just a couple of clicks.

Controls

Essential

Essential & Gold

All

cyber security controls

Advertising
BOLT-ON
REQUIRED

Advertising

Protect your devices, speed up browsing and use less data by blocking annoying ads in a click.

Botnet
BOLT-ON
REQUIRED

Botnet

Prevent access to sites and applications associated with botnet traffic.

Malware
BOLT-ON
REQUIRED

Malware

Prevent a user from accessing sites and applications known to have malicious software such as viruses and spyware.

VPN
BOLT-ON
REQUIRED

VPN

Add our VPN restriction to prevent any user from concealing their mobile data usage activity.

training and support

Compliant Call Recording
BOLT-ON
REQUIRED

Compliant Call Recording

Ensure that you have everything you need to provide call recording that is compliant with all UK regulation and legislation.

Live Listen & Call Monitoring
BOLT-ON
REQUIRED

Live Listen & Call Monitoring

Enjoy instant access to incoming and outgoing calls for training and quality purposes.

Whisper, Barge, Terminate
BOLT-ON
REQUIRED

Whisper, Barge, Terminate

Enjoy instant access to incoming and outgoing calls for training and quality purposes, with live listen, whisper, barge and terminate options.

call routing & automation

Call Forwarding
BOLT-ON
REQUIRED

Call Forwarding

Divert calls quickly and easily for a seamless customer experience.

Group Mailboxes
BOLT-ON
REQUIRED

Group Mailboxes

Access, manage and share group mailboxes across extensions, Ring Groups or Call Queues.

IVRs, Ring Groups & Call Queues
BOLT-ON
REQUIRED

IVRs, Ring Groups & Call Queues

Never miss another customer call or enquiry again with our full range of advanced Call Flow features.

Time of day Routing
BOLT-ON
REQUIRED

Time of day Routing

Keep your people and customers connected by routing your calls by time of day or day of the week.

Visual Call Flow
BOLT-ON
REQUIRED

Visual Call Flow

Design your call routing quickly and easily with drag and drop simplicity.

LEARN HOW REAL BUSINESSES
GET REAL RESULTS WITH MY.PLAN

Case Study

plan.com offers us the flexibility that we need.

Case Study

We see ourselves as pioneers of our industry and plan.com are too, in theirs.

Case Study

The only communications tool for early morning, evening and weekends.

Case Study

plan.com provides that deep level of insight, immediately

Case Study

Innovative solution helps to enhance fan experience and engagement.

Case Study

A tech-forward solution to streamline mobile management

Case Study

Supporting the Parco team to complete jobs quickly, safely and within budget

Case Study

Keeping RPP connected and in control during COVID pandemic

Case Study

A rapid response to help tackle the digital divide.

Case Study

Powerful insights and controls

Get Started Today.

Find out how plan.com, our platforms, people and services can help support your business today.

Find out more about my.plan