MOBILE CALL & TEXT BOLT-ON RANGE
International
Bolt-ons
If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets. Our International bolt-on range is designed with you in mind. It enables you to stay connected with people outside of the UK while staying in control of your costs.
Mobile tariff options
Choose the data allowance that fits your business. All tariffs are per SIM, per month, exclusive of VAT.
International Minutes & Texts
Our International Minutes and Texts bolt-on range enables you to call and text people from the UK to anywhere outside of the UK while staying in control of your costs.
International Minutes (Europe)
Our International Minutes (Europe) bolt-on range enables you to call people from the UK to anywhere in the plan.com Europe Zone while staying in control of your costs.
International Minutes (Global)
Our International Minutes (Global) bolt-on range enables you to call people from the UK to anywhere outside of the UK while staying in control of your costs.
Tariff Compatibility
Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.
Upgrade Your Experience
my.plan is packed full of powerful insight and features designed for businesses of any size.However, every business is different and so is every user.That’s why we’ve introduced three levels of Tariff – Essential, Gold and Platinum – so you can choose the level of insight, control and support that fits your business needs.
Introducing my.plan
my.plan is packed full of powerful insight and features designed for businesses of any size.my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile communications all in one place, accessible any time from anywhere.
Terms & Conditions
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).
Single tariffs
1. Definitions
1.1
“Agreement” means the Customer Agreement (including the Contract Summary and any Schedules) between Plan and the Customer.
1.2
“Supplier” means the third-party provider of the VPN client applications and VPN server infrastructure used to deliver the VPN Service.
1.3
“User” means an end user permitted by the Customer to use the VPN Service on a compatible device.
1.4
“VPN Service” means the virtual private network service supplied by Plan using Supplier client applications and server infrastructure.
2. Order and Activation
2.1
The VPN Service is a standalone, optional subscription service offered by Plan and is not part of the Core Services, Contract Summary or Core Charges under the Agreement unless expressly stated otherwise.
2.2
The VPN Service is ordered through the Platform or such other ordering method as Plan may make available.
2.3
Activation occurs when the VPN profile is provisioned and a User signs in to the Supplier’s client application.
2.4
Device compatibility, operating-system support and app-store availability are determined by the Supplier’s client applications.
3. Subscription Term
3.1
The VPN Service is supplied on a rolling monthly subscription basis commencing on the activation date and continuing until cancelled in accordance with clause 6.
3.2
No minimum term applies unless expressly agreed in writing.
4. Charges and Billing
4.1
The VPN Service is chargeable from the activation date at the monthly price published by Plan or otherwise agreed with the Customer from time to time.
4.2
Unless expressly stated otherwise, the VPN Service charge does not form part of the Core Charges.
4.3
If activation or cancellation occurs part-way through a Billing Month, the charge for that month shall be pro-rated by reference to the number of days the VPN Service is active.
4.4
Charges for the VPN Service are billed and collected in the same billing cycle and manner as other charges under the Agreement unless Plan notifies the Customer otherwise.
5. Price Changes
5.1
Unless expressly incorporated into the Core Charges, the VPN Service charge is not subject to the CPI or other price-adjustment mechanisms in the Contract Summary.
5.2
Plan may vary the monthly charge for the VPN Service by giving not less than 30 days’ prior notice.
5.3
If the Customer does not agree to a price change, it may cancel the VPN Service with effect from the end of the notice period.
6. Cancellation
6.1
The Customer may cancel the VPN Service at any time by giving notice through the Platform or such other method as Plan specifies.
6.2
Cancellation takes effect at the end of the then-current Billing Month unless Plan confirms an earlier effective date.
6.3
The Customer will remain liable for all charges accrued up to the effective date of cancellation.
6.4
Cancellation of the VPN Service does not terminate the Agreement.
8. Acceptable Use
8.1
The Customer shall ensure the VPN Service is not used to violate law, infringe intellectual-property rights, transmit malicious code, interfere with networks or services, evade law-enforcement or sanctions, or breach platform and app-store rules.
8.2
The Customer is responsible for its Users’ use of the VPN Service and for safeguarding access credentials.
Multiple tariffs
1. Definitions
1.1
“Agreement” means the Customer Agreement (including the Contract Summary and any Schedules) between Plan and the Customer.
1.2
“Supplier” means the third-party provider of the VPN client applications and VPN server infrastructure used to deliver the VPN Service.
1.3
“User” means an end user permitted by the Customer to use the VPN Service on a compatible device.
1.4
“VPN Service” means the virtual private network service supplied by Plan using Supplier client applications and server infrastructure.
2. Order and Activation
2.1
The VPN Service is a standalone, optional subscription service offered by Plan and is not part of the Core Services, Contract Summary or Core Charges under the Agreement unless expressly stated otherwise.
2.2
The VPN Service is ordered through the Platform or such other ordering method as Plan may make available.
2.3
Activation occurs when the VPN profile is provisioned and a User signs in to the Supplier’s client application.
2.4
Device compatibility, operating-system support and app-store availability are determined by the Supplier’s client applications.
3. Subscription Term
3.1
The VPN Service is supplied on a rolling monthly subscription basis commencing on the activation date and continuing until cancelled in accordance with clause 6.
3.2
No minimum term applies unless expressly agreed in writing.
4. Charges and Billing
4.1
The VPN Service is chargeable from the activation date at the monthly price published by Plan or otherwise agreed with the Customer from time to time.
4.2
Unless expressly stated otherwise, the VPN Service charge does not form part of the Core Charges.
4.3
If activation or cancellation occurs part-way through a Billing Month, the charge for that month shall be pro-rated by reference to the number of days the VPN Service is active.
4.4
Charges for the VPN Service are billed and collected in the same billing cycle and manner as other charges under the Agreement unless Plan notifies the Customer otherwise.
5. Price Changes
5.1
Unless expressly incorporated into the Core Charges, the VPN Service charge is not subject to the CPI or other price-adjustment mechanisms in the Contract Summary.
5.2
Plan may vary the monthly charge for the VPN Service by giving not less than 30 days’ prior notice.
5.3
If the Customer does not agree to a price change, it may cancel the VPN Service with effect from the end of the notice period.
6. Cancellation
6.1
The Customer may cancel the VPN Service at any time by giving notice through the Platform or such other method as Plan specifies.
6.2
Cancellation takes effect at the end of the then-current Billing Month unless Plan confirms an earlier effective date.
6.3
The Customer will remain liable for all charges accrued up to the effective date of cancellation.
6.4
Cancellation of the VPN Service does not terminate the Agreement.
8. Acceptable Use
8.1
The Customer shall ensure the VPN Service is not used to violate law, infringe intellectual-property rights, transmit malicious code, interfere with networks or services, evade law-enforcement or sanctions, or breach platform and app-store rules.
8.2
The Customer is responsible for its Users’ use of the VPN Service and for safeguarding access credentials.
Previous Versions
What changed?
This is the latest International Minutes & Texts bolt ons guide dated September 2022. We've updated the following elements:
- Removal of Hosted Voice.
- Removal of the statement 'They cannot be added to tariffs that are already benefitting from Pro Ireland and Pro Europe Add-Ons' as incorrect and they are compatible with the other 2 contractual bolt-ons.
- Addition of brand new bolt on - International Minutes (Europe) & International Minutes (Global)
- Combined content from Hosted & Mobile Pro Ireland guide
- Consolidated Terms and Conditions for user ease
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