UNLIMITED CALL ADD ON
PRO EUROPE
Our exclusive Pro Europe add on enables you to make calls from the UK to people in the plan.com Europe Zone while staying in control of your costs. Pro Europe gives you an unlimited allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract.
1Fair usage thresholds apply. Please refer to the Terms & Conditions below for more details.
Mobile Tariff Compatibility
Pro Europe is only available to customers with specific tariff packages, can only be added to new connections and renewals, and cannot be added or removed after a service has connected.
(2)
(3)
(2) Except Pro Tariff 1GB & 3GB
(3) Minimum of 25 shared services. Terms, conditions and compatibility limitations apply.
Hosted Tariff Compatibility
Pro Europe is only available to customers with specific tariff packages, for calls only. It can only be added to new connections and renewals, and cannot be added or removed after a service has connected.
World zone regions
Global Traveller destinations include most countries in the world but exclude the following destinations. Please note that these destinations are in the plan.com Europe Zone, where you will use your domestic UK allowances and do not require a roaming bolt-on. Excluded (domestic and plan.com Europe Zone) destinations:
Tailor your experience
my.plan is packed full of powerful insight and features designed for businesses of any size.
However, every business is different and so is every user.
That’s why we’ve introduced three levels of Tariff –Essential, Gold and Platinum– so you can choose the level of insight, control and support that fits your business needs.
Terms & Conditions
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).
Single tariffs
1. Definitions
1.1
“Agreement” means the Customer Agreement (including the Contract Summary and any Schedules) between Plan and the Customer.
1.2
“Supplier” means the third-party provider of the VPN client applications and VPN server infrastructure used to deliver the VPN Service.
1.3
“User” means an end user permitted by the Customer to use the VPN Service on a compatible device.
1.4
“VPN Service” means the virtual private network service supplied by Plan using Supplier client applications and server infrastructure.
2. Order and Activation
2.1
The VPN Service is a standalone, optional subscription service offered by Plan and is not part of the Core Services, Contract Summary or Core Charges under the Agreement unless expressly stated otherwise.
2.2
The VPN Service is ordered through the Platform or such other ordering method as Plan may make available.
2.3
Activation occurs when the VPN profile is provisioned and a User signs in to the Supplier’s client application.
2.4
Device compatibility, operating-system support and app-store availability are determined by the Supplier’s client applications.
3. Subscription Term
3.1
The VPN Service is supplied on a rolling monthly subscription basis commencing on the activation date and continuing until cancelled in accordance with clause 6.
3.2
No minimum term applies unless expressly agreed in writing.
4. Charges and Billing
4.1
The VPN Service is chargeable from the activation date at the monthly price published by Plan or otherwise agreed with the Customer from time to time.
4.2
Unless expressly stated otherwise, the VPN Service charge does not form part of the Core Charges.
4.3
If activation or cancellation occurs part-way through a Billing Month, the charge for that month shall be pro-rated by reference to the number of days the VPN Service is active.
4.4
Charges for the VPN Service are billed and collected in the same billing cycle and manner as other charges under the Agreement unless Plan notifies the Customer otherwise.
5. Price Changes
5.1
Unless expressly incorporated into the Core Charges, the VPN Service charge is not subject to the CPI or other price-adjustment mechanisms in the Contract Summary.
5.2
Plan may vary the monthly charge for the VPN Service by giving not less than 30 days’ prior notice.
5.3
If the Customer does not agree to a price change, it may cancel the VPN Service with effect from the end of the notice period.
6. Cancellation
6.1
The Customer may cancel the VPN Service at any time by giving notice through the Platform or such other method as Plan specifies.
6.2
Cancellation takes effect at the end of the then-current Billing Month unless Plan confirms an earlier effective date.
6.3
The Customer will remain liable for all charges accrued up to the effective date of cancellation.
6.4
Cancellation of the VPN Service does not terminate the Agreement.
8. Acceptable Use
8.1
The Customer shall ensure the VPN Service is not used to violate law, infringe intellectual-property rights, transmit malicious code, interfere with networks or services, evade law-enforcement or sanctions, or breach platform and app-store rules.
8.2
The Customer is responsible for its Users’ use of the VPN Service and for safeguarding access credentials.
Multiple tariffs
1. Definitions
1.1
“Agreement” means the Customer Agreement (including the Contract Summary and any Schedules) between Plan and the Customer.
1.2
“Supplier” means the third-party provider of the VPN client applications and VPN server infrastructure used to deliver the VPN Service.
1.3
“User” means an end user permitted by the Customer to use the VPN Service on a compatible device.
1.4
“VPN Service” means the virtual private network service supplied by Plan using Supplier client applications and server infrastructure.
2. Order and Activation
2.1
The VPN Service is a standalone, optional subscription service offered by Plan and is not part of the Core Services, Contract Summary or Core Charges under the Agreement unless expressly stated otherwise.
2.2
The VPN Service is ordered through the Platform or such other ordering method as Plan may make available.
2.3
Activation occurs when the VPN profile is provisioned and a User signs in to the Supplier’s client application.
2.4
Device compatibility, operating-system support and app-store availability are determined by the Supplier’s client applications.
3. Subscription Term
3.1
The VPN Service is supplied on a rolling monthly subscription basis commencing on the activation date and continuing until cancelled in accordance with clause 6.
3.2
No minimum term applies unless expressly agreed in writing.
4. Charges and Billing
4.1
The VPN Service is chargeable from the activation date at the monthly price published by Plan or otherwise agreed with the Customer from time to time.
4.2
Unless expressly stated otherwise, the VPN Service charge does not form part of the Core Charges.
4.3
If activation or cancellation occurs part-way through a Billing Month, the charge for that month shall be pro-rated by reference to the number of days the VPN Service is active.
4.4
Charges for the VPN Service are billed and collected in the same billing cycle and manner as other charges under the Agreement unless Plan notifies the Customer otherwise.
5. Price Changes
5.1
Unless expressly incorporated into the Core Charges, the VPN Service charge is not subject to the CPI or other price-adjustment mechanisms in the Contract Summary.
5.2
Plan may vary the monthly charge for the VPN Service by giving not less than 30 days’ prior notice.
5.3
If the Customer does not agree to a price change, it may cancel the VPN Service with effect from the end of the notice period.
6. Cancellation
6.1
The Customer may cancel the VPN Service at any time by giving notice through the Platform or such other method as Plan specifies.
6.2
Cancellation takes effect at the end of the then-current Billing Month unless Plan confirms an earlier effective date.
6.3
The Customer will remain liable for all charges accrued up to the effective date of cancellation.
6.4
Cancellation of the VPN Service does not terminate the Agreement.
8. Acceptable Use
8.1
The Customer shall ensure the VPN Service is not used to violate law, infringe intellectual-property rights, transmit malicious code, interfere with networks or services, evade law-enforcement or sanctions, or breach platform and app-store rules.
8.2
The Customer is responsible for its Users’ use of the VPN Service and for safeguarding access credentials.
Previous Versions
What changed?
This is the latest Data Boost tariff guide dated March 2022.
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