Travel with confidence
Travelling outside the UK? Here’s everything you need to know to get online while abroad.Let's go
When you travel abroad, you’ve already got enough to think about – your mobile devices and staying connected while in control of your costs shouldn’t add to your list of worries.
That’s why we’ve got an impressive selection of roaming bolt-ons and add-ons* for every type of traveller. They offer a range of data, voice and text options, covering daily travel and monthly trips across the globe.*Add-ons are similar to bolt-ons but they are only available when a contract is agreed and cannot be added in-life.
Use the dropdown filters to help you find the perfect roaming bolt-on. Simply select your destination and current tariff to discover which bolt-ons are the best fit.
Here’s the list of compatible bolt-ons you can choose from that are based on your search criteria.
No tariff selected
You have not selected a tariff. Please note that the roaming bolt-ons listed here may be incompatible with your service
You’ll be visiting country
Connect to the Network Name network to receive the best network coverage
You’re going to a country that is within our Europe Zone. That means, your minutes, texts and data will be deducted from your domestic allowances. Fair usage applies
Global Minutes is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. Covering any call made or received, including out of region.
Your options are:
- 100 Minutes for £35
- 200 Minutes for £60
- 300 Minutes for £85
- 500 Minutes for £120 (gold package user)
- 750 Minutes for £160 (platinum package user)
Exec Traveller is our monthly roaming bolt-on that works in most countries outside the UK and plan.com Europe Zone (see guide for exclusions)
- £5 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers an impressive 113 destinations.)
Global Traveller Data
Global Data is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. Any data used outside the UK and Europe Zone is included in this bolt-on allowance.
Your options are:
- 500MB of Data for £30
- 1GB of Data for £50
- 2GB of Data for £90
- 3GB of Data for £120 (gold package user)
- 4GB of Data for £140 (platinum package user)
Only accessible to contracts with Daily Explorer added before May 9th 2022
Daily Explorer is the ideal roaming bolt-on for occasional travellers. It’s a daily bolt-on, meaning you only pay for it while you’re travelling, and can be enjoyed up to 14 times every month.
You can activate our Daily Explorer bolt-on up to 14 times in one billing cycle.
- £7 per day
- 100 Mins of Calls
- 200MB of Data
- 50 Texts
Only accessible to contracts with Pro Traveller added before May 9th 2022
Pro Traveller is an exclusive daily Tariff add-on. No activation limits and only available with the pro.plan tariff range.
You can enjoy 100 voice minutes, 50 texts and 500MB of data while roaming.
Travel with confidence and without borders:
- £5 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers over 100 destinations.)
- 100 voice minutes, 50 text messages and 500MB of data each day
- Includes the United Arab Emirates
Our Daily Traveller bolt-ons cover 115 countries worldwide, including the United Arab Emirates. The daily activation charge is only applied while travelling.
- Data - 500 MB
- Mins - 100
- SMS - 50
Daily Traveller Plus
Our Daily Traveller Plus bolt-ons cover 115 countries worldwide, including the United Arab Emirates. The daily activation charge is only applied while travelling.
- Data - 1000 MB
- Mins - 500
- SMS - 200
Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone at no additional cost*.
This means that our roaming bolt-ons do no activate in the Europe Zone
Isle of Man
*Please refer to the full Terms and conditions. While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.
The following additional charges will be incurred if you exceed your daily or monthly bolt-on allowance(s), or use the service outside of its limitations (e.g. out-of-zone or out-of-region calls) while roaming in the plan.com World Zone (i.e. outside of the Europe Zone).
|Usage – while in the plan.com World Zone (anywhere outside the Europe Zone)||Cost*|
|Receiving a call (per minute)||170p|
|SMS (per message)||55p|
|Data usage (per MB)||600p|
*Prices exclude VAT and apply to contracts signed after 9 May 2022.
For more information view our online pricing guide.
All prices in this table are VAT exempt. Please refer to the Terms & Conditions.
Upgrade to save
If you’re a business without borders or a frequent traveller, our my.plan platinum package is for you.
With advanced roaming controls and enhanced notifications, you’ll have everything you need to stay connected to your business, customers, and people, without the worry of running up additional charges.
For just £4 per service per month1, you can access a unique range of advanced roaming controls and features that are unavailable on any other network or provider, including:
Save money while roaming
Enjoy reduced Daily Traveller and Daily Traveller Plus activation charges.
Track services down to cell tower or street level1 2, thanks to GPS insights in my.plan.
Stay connected and prevent unexpected data, call and text charges while travelling with my.plan roaming spend and usage controls.
Keep up to date while travelling with usage notifications and alerts at a level you manage.
Access data, minutes and text allowances while travelling with our range of roaming packages, including up to 4GB per month of Global Data or up to 750 minutes per month2 of Global Minutes
1 Based on an Essential to Platinum in-life upgrade.
2 Requires Platinum package or upgrade. Gold is tracked to county level.
3 Requires Platinum package or upgrade
Our suite of roaming controls can help you to avoid unwanted charges by blocking data usage, or restricting calls and texts to numbers and services that are not covered by most standard allowances, such as international numbers and usage while roaming.
In one simple step you can set up alerts when services are approaching the additional charge limit that you set. If reached, their usage is automatically restricted and you’ll have the tools you need to quickly reconnect them using a bolt-on or by increasing their Spend Limit.
Visit my.plan to discover the controls available.
Data & calls
Stay in complete control of data, calls and text use, and the associated charges, while travelling with our roaming restrictions.
International Call Restrictions prevent calls from one country to another that is outside of its Roaming Zone (unless back to the UK).
DATA, CALLS & SMS SPEND CONTROLS
Our UK and roaming Spend Controls keep you up to date and in control of allowances and charges thanks to email, SMS notifications and automated usage restrictions.
ROAMING IN THE
PLAN.COM EUROPE ZONE
Good news! While roaming in the plan.com Europe Zone, you will use your domestic data, call and text allowances*.
Following Brexit, using your phone while roaming in Europe on some other networks can result in additional activation charges. However, with plan.com using your domestic allowance in Europe is still free*.* Fair usage thresholds apply. Please see Terms and Conditions below.
The plan.com Europe Zone includes the following destinations. Maritime, satellite and airborne networks are not included, even though they may be based in Europe.
Isle of Man
TRAVELLING WITHIN THE plan.com WORLD ZONE
We offer a range of daily and monthly roaming data, call and text bolt-ons that work in ALL countries outside the UK and plan.com Europe Zone that will help keep you connected while staying on control of your costs.
WORLD ZONE REGIONS
The plan.com World Zone includes destinations include most destinations in the world but excludes the UK and those destinations listed under the plan.com Europe Zone.
2G & 3G SUNSET
The 2G and 3G mobile networks are gradually being switched off over the next few years to make room for the more advanced 4G and 5G networks. 4G and 5G give customers better, faster and more reliable services.
Each country and mobile provider has set its own timetable for its 2G and 3G network switch-off, with the USA currently taking the lead with a commitment to shutting down their networks by January 2023. Here’s what this means for you as a plan.com customer.
TRAVELLING TO THE USA
If you are planning to travel to the USA, some older phones won’t be compatible with USA networks. The switch-off impacts all mobile network operators with roaming agreements with networks in the USA, not just plan.com.
WHAT DO CUSTOMERS NEED TO DO?
If you are going to the USA on business and wish to use your phone, you will need to ensure that you have:
A 4G or 5G phone*
A 4G or 5G enabled sim
A compatible plan.com tariff
4G calling switched on, on your device
If you have no plans to travel to the USA, then you don’t need to do anything.
*Your 4G or 5G phone needs to support 4G calling when roaming (click here for compatible device list) with the latest software installed. This includes being set up with the correct plan.com APN settings. Further details are available here.
DEVICES THAT WILL WORK IN THE USA FROM 2023
As device manufacturers release new operating system and firmware updates from time to time, please make sure you have the most recent version. Apple devices require iOS 15 or above. Manufacturers using the Android operating system may have enabled the required changes on different versions. A full list of compatible devices is available here.
Fair usage thresholds identify data, call and text usage that falls outside of the rules set out in your customer agreement and its related policies. They help us to ensure that we can continue to provide a consistent, flexible, and unrestricted range of tariffs and features to all our customers.
You may hear from us if your usage (or projected usage) exceeds what we would expect from a typical plan.com customer. If your service continues to breach the rules, we will take action to prevent this in the future.
To find out more about the fair usage policy, limits and consequences, visit https://guides.plan.com/fair-usage
Terms & Conditions
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited ("plan.com") and any Customer who is roaming.
Roaming is when Equipment is used outside of the UK. For example, when you travel to a foreign country with your mobile phone. Your plan.com tariff does not include use of your service(s) outside of the plan.com Europe Zone (“EZ”). Therefore, using Equipment outside of the UK or EZ means that you may incur additional charges, other than those described as part of your tariff, while using your service.
Equipment is ’being used’ while abroad when one or more of the following events take place:
- Data is accessed by your device. This may happen as soon as a device (“Equipment”) connects with a foreign network provider. plan.com will charge you a fixed standard per MB rate for this data usage without an applicable roaming data bolt-on. To prevent this, either mobile data must be turned off, roaming data must be turned off, the Equipment must be in Flight Mode and/or the Equipment must be turned off. PLEASE NOTE: Data can be accessed by your Equipment as soon as it is turned on, or Data access is enabled having been previously disabled. Data is not limited to specific apps being opened e.g., Facebook, an internet browser or Spotify. Background tasks often access data on your Equipment without your specific interaction. Therefore, your Equipment may be sending or receiving data simply by being turned on.
- A call is made or received. In order to make or receive a call, your Equipment will automatically attempt to connect to a foreign network provider. The third-party will fulfil this call request. You can prevent calls from being received while abroad by keeping your Equipment in Flight Mode, or asking for an incoming call bar to be applied. plan.com will charge you a fixed standard per minute rate for this usage (see pricing) unless the usage is bundled with a roaming voice bolt-on.
- A text message is sent. As above, this Service will be fulfilled by a foreign network provider and plan.com will charge you a fixed rate per text (see our pricing guide) unless the usage is bundled with a roaming SMS bolt-on. Multimedia Messages (MMS) are not covered by roaming Bolt-Ons or Add-Ons and are prices accordingly.
Our Daily and Monthly Roaming Bolt-Ons and Add-Ons are a range of products designed to support those Customers who want to use their services while roaming while staying in control of their costs.
Customers who use their service(s) while roaming to access data, make or receive calls, or send texts and do not have an applicable roaming Bolt-on or add-on in place will incur additional charges.
Customer will also incur additional if their usage exceeds (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional daily or monthly allowance provided by any Bolt-On, Add-On or Data Boost that has been applied (iii) the limitations of the inclusive allowance e.g. when used in a destination not covered by the allowance or used in a way outside of the allowed usage, such as Out of-Zone calls (see below for more details).
Additional Charges will be incurred at the rates set out in our Pricing guide, which can be found here: https://guides.plan.com/pricing/
International usage relates to calls and texts that originate in one country and are received in a different country.
When roaming, please check your Bolt-On or Add-On guide when making or receiving calls while roaming, or sending texts.
Roaming Bolt-ons and Add-Ons do not include International Calls from the UK to a destination outside of the UK. An International Bolt-On or Add-On is required in these cases. International Bolt-On or Add-Ons do not apply while roaming.
Customers with tariffs and Bolt-ons that include UK allowances may use their UK allowances when roaming in the plan.com Europe Zone (EZ).
Usage in these destinations will be deducted from your domestic tariff allowances. For example, our pro.plan 6GB tariff customers will enjoy 6GB of data to use in the UK and EZ. If you use 500MB in France, 500MB will be deducted from your pro.plan 6GB data allowance.
If you exceed your tariff data allowance and/or Bolt-On or Add-On allowance while roaming in the EZ you will be charged at the same out of bundle rates that apply to the UK.
The following usage is included with the UK tariff allowance:
- All data usage in the EZ
- Calls and texts back to the UK from an EZ destination (including voicemail retrieval)
- Calls and texts within an EZ destination, e.g. Spain to Spain
- Calls and texts from one destination to another where both are in the EZ, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS)
The following usage is excluded from the UK tariff allowance:
- Calls and texts from the UK to destinations in the EZ will not be included in UK Tariffs - these are international calls/texts
- Calls and texts from in the EZ to a non-EZ destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to fixed per minute/SMS charges (see pricing guide for more information
- Calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers
1Fair usage applies
Calls and texts to Europe Zone means calls and texts that originate in the UK and are received by services in the plan.com Europe Zone. These are classed as International Calls and Texts.
Calls and texts to Europe do not include calls and texts made while a service is roaming in the Europe Zone. These are classed as Roaming Calls and Texts.
International calls are charged by the minute, with a one-minute minimum call charge.
Unless a relevant Bolt-on or Add-On is applied, international calls and texts are charged at the standard out of bundle international call and text charge rates – please see the pricing guide for more information: https://guides.plan.com/pricing/
Calls and texts to countries outside of the plan.com Europe Zone means calls and texts that originate in the UK and are received by services outside of the UK and plan.com Europe Zone. These are classed as International Calls and Texts.
Calls and texts to international destinations do not include calls and texts made while the service making the call or sending a text is roaming. These are classed as Roaming Calls and Texts.
International calls are charged by the minute, with a one-minute minimum call charge.
Unless a relevant Bolt-on or Add-on is applied, international calls and texts are charged at the standard out of bundle international call and text charge rates – please see the pricing guide for more information: https://guides.plan.com/pricing/
Roaming calls and texts within Europe Zone include: Calls and texts from the Europe Zone back to the UK, In Country (e.g. France to France), and In Zone (e.g. France to Germany).
Roaming calls and texts within Europe Zone do not include Out of Zone (e.g. France to America).
Roaming calls and texts within Europe Zone do not include calls that originate in the UK and are received by services in the plan.com Europe Zone. These are classed as International Calls and Texts.
Unless a relevant Bolt-on or Add-On is applied, roaming calls and texts are charged at the standard out of bundle roaming charge rates – please see the pricing guide for more information: https://guides.plan.com/pricing/
The Fair Use Threshold for all mobile or MBB data usage while roaming outside of the UK (including roaming in the Europe Zone) is 25GB per service per month.
The Fair Use Threshold for all mobile call usage while roaming outside of the UK (including roaming in the Europe Zone) is 3,000 minutes per service per month.
The Fair Use Threshold for all mobile text usage while roaming outside of the UK (including roaming in the Europe Zone) is 3,000 texts per service per month.
If, at the absolute discretion of plan.com, your call usage exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.
When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage. If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.
Such action may include, but is not limited to:
- Removing the roaming Bolt-On or Add-On
- Transferring you to a tariff that does not include unlimited calls, texts and/or data
- At our absolute discretion, suspending, modifying or restricting the use of your services
- Withdrawing access to the service indefinitely
- Termination of contract, which may also include contractual termination fees
plan.com tariffs, Bolt-Ons and Add-Ons are intended for customers and users with a stable link to the UK who travel abroad periodically. They are not intended for users roaming on a permanent or semi-permanent basis.
We reserve the right to monitor usage patterns of plan.com customers to reasonably determine whether a Customer may be abusing the regulatory right that permits Customers to use an Inclusive Allowance whilst roaming.
If a customer spends more than two months abroad out of four months or if the customer has consumed more data abroad than at home over this time, we may send an alert to that customer.
Once the alert is received, the customer will have two weeks to clarify the situation. If the user continues to remain abroad, we reserve the right to apply surcharges (equivalent to wholesale roaming caps, agreed on 31 January 2017).
While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-Euro Zone rates.
When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks. plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.
Maritime, satellite and airborne networks are not included in any plan.com tariff or Bolt-on allowances, even though they may be based in one of our roaming zones.
plan.com cannot be held responsible for Equipment accessing these networks and is not liable for any additional charges that are incurred from Equipment using these networks, even if accidental.
Please take extra care when travelling off-land or within areas not covered by mobile operators. We suggest putting your device into flight-safe mode in these situations or turning off roaming data on your device.
We do not recommend using your phone or connected device as a personal hotspot. Services on standard mobile tariffs are designed for calls, texts and general use such as daily browsing. They’re not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.
When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they’re being used for, your data allowance could be used up (and exceeded) very quickly.
In addition to this, the reporting of the amount of data used while tethering is subject to increased delays, sometimes of several days. This means that we may not be able to react as quickly to tethered data use as standard data use. Therefore, any data alerts and/or bars set up on your account will also be delayed. This could lead to additional charges on your account.
The reporting of data while roaming outside the UK can further increase the delay in data reporting. Due to the increased cost of using data outside the UK/EU, we highly recommend that you avoid using your phone or connected device as a personal hotspot while roaming.