TRAVEL WITH CONFIDENCE

ROAMING BOLT-ON CHECKER

You can filter down your options to help you find the perfect roaming bolt-on by using the dropdown boxes. Simply select the country you are visiting, your current tariff and its monthly data allowance.

Have you got Pro Traveller included in your contract?

Here’s the list of compatible bolt-ons you can choose from that are based on your search criteria.

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No tariff selected

You have not selected a tariff. Please note that the roaming bolt-ons listed here may be incompatible with your service

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You’ll be visiting country

Connect to the Network Name network to receive the best network coverage

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Europe Zone

You’re going to a country that is within our Europe Zone. That means, your minutes and texts will work just as they do at home, at no extra cost.

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Global Traveller Minutes

Global Traveller is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. Our Global Minute bundles cover any call made or received, including out of region.

  • 100 Global minutes for £35
  • 200 Global minutes for £60
  • 300 Global minutes for £85

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Exec Traveller

Exec Traveller is our monthly roaming bolt-on that works in most countries outside the UK and plan.com Europe Zone (see guide for exclusions)

  • £5 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers an impressive 113 destinations.)

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Global Traveller Data

Global Traveller is our monthly roaming bolt-on that works in ALL countries outside the UK and plan.com Europe Zone. That means any data you use outside the UK and Europe Zone is included in the Global Traveller Data bolt-on allowance.

  • 500MB of global data for £30
  • 1GB of global data for £50
  • 2GB of global data for £90

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Daily Explorer

Daily Explorer is the ideal roaming bolt-on for occasional travellers. It’s a daily bolt-on, meaning you only pay for it while you’re travelling, and can be enjoyed up to 14 times every month.

  • £7 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers over 100 destinations.)
  • You can activate our Daily Explorer bolt-on up to 14 times in one billing cycle.

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Pro Traveller

Pro Traveller is an exclusive daily Tariff add-on that includes roaming in the United Arab Emirates.

You can enjoy 100 voice minutes, 50 texts and 500MB of data while roaming.

  • £5 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers an impressive 113 destinations.)
  • 100 voice minutes, 50 text messages and 500MB of data each day
  • Includes the United Arab Emirates (plus Kenya and Tanzania)

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ROAMING IN THE EUROPE ZONE

We've got
you covered

Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone at no additional cost*.

This means that our roaming bolt-ons do no activate in the Europe Zone

Austria

Belgium

Bulgaria

Canary Islands

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

French Guiana

Germany

Gibraltar

Greece

Guadeloupe

Guernsey

Hungary

Iceland

Ireland

Isle of Man

Italy

Jersey

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Martinique

Monaco

Netherlands

Norway

Poland

Portugal

Réunion

Romania

Slovakia

Spain

Sweden

Switzerland

Vatican City

*Please refer to the full Terms and conditions. While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. This is also true of maritime, satellite and airborne networks.

PRICING

Additional charges while roaming

The following additional charges will occur if you go beyond your daily or monthly allowance(s), or use the service outside of its limitations (e.g. out-of-zone or out-of-region calls).

Usage – while in the plan.com World Zone (anywhere outside the Europe Zone) Cost*
Receiving a call (per minute) 140p
SMS (per message) 40p
Data usage (per MB) 600p

*Prices exclude VAT.

For more information view our online pricing guide.

All prices in this table are VAT exempt. Please refer to the Terms & Conditions.

CONTACT US

Adding a bolt-on

Found the perfect bolt-on? Great, let’s get it added to your account and get your costs covered for your trip.

To add a bolt-on to your account simply contact our Customer Services team.

The team is available weekdays 7am - 8pm and weekends 8am - 5pm. We aim to respond to emails within 24 hours.

General Roaming Terms & Conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Terms and Conditions between Plan Communications Limited ("plan.com") and any Customer who selects the Exec Traveller Daily Roaming bolt-on.

What is roaming?

’Roaming’ is when a Service is used outside of the UK, for example, when you travel to a foreign country with your mobile phone. Your plan.com tariff does not include use of your service(s) outside of the plan.com Europe Zone (“EZ”). Therefore, using Equipment outside of the UK or EZ means that you may incur additional charges, other than those described as part of your tariff, while using your device.

Roaming usage

Equipment is ’being used’ while abroad when one or more of the following events take place:

  • Data is accessed by your device. This may happen as soon as a device (“Equipment”) connects with a foreign network provider. plan.com will charge you a fixed standard per MB rate for this data usage without an applicable roaming data bolt-on. To prevent this, either mobile data must be turned off, roaming data must be turned off, the Equipment must be in Flight Mode and/or the Equipment must be turned off. PLEASE NOTE: Data can be accessed by your Equipment as soon as it is turned on, or Data access is enabled having been previously disabled. Data is not limited to specific apps being opened e.g., Facebook, an internet browser or Spotify. Background tasks often access data on your Equipment without your specific interaction. Therefore, your Equipment may be sending or receiving data simply by being turned on.
  • A call is made or received. In order to make or receive a call, your Equipment will automatically attempt to connect to a foreign network provider. The third-party will fulfil this call request. You can prevent calls from being received while abroad by keeping your Equipment in Flight Mode, or asking for an incoming call bar to be applied. plan.com will charge you a fixed standard per minute rate for this usage (see pricing) unless the usage is bundled with a roaming voice bolt-on.
  • A text message is sent. As above, this Service will be fulfilled by a foreign network provider and plan.com will charge you a fixed rate per text (see our pricing guide) unless the usage is bundled with a roaming SMS bolt-on. Multimedia Messages (MMS) are not covered by roaming bolt-ons and are prices accordingly.
Roaming bolt-ons

To help control costs while roaming, roaming bolt-ons can be applied to a service. There are a variety of daily and monthly bolt-ons available. Bolt-ons provide additional allowances for data, calls and/or texts while roaming for a fixed price, and cover a variety of different roaming destinations. To find out which bolt-on is best for you, please visit our roaming bolt-ons guide.

Roaming calls

Roaming calls are calls that are made from a Service while roaming, or received by a Service while roaming.

Calls made to the UK while roaming are classed as roaming calls.

Please note that calls made from the UK to non-UK destinations are never classed as roaming calls. These are classed as international calls and charged at separate fixed rates, specific to your tariff. They are not covered by the majority of roaming bolt-ons.

You may be charged for receiving a call while not in the UK/EZ. The amount charged is related to the destination in which the call is received, and the duration of the call. Please see our pricing guide for more information.

Calls made and received while roaming will either be charged at a fixed per minute rate, which relates to the destination in which the call is made or received, or deducted from your bolt-on allowance(s). For example, if you receive a 30-minute call from the UK while roaming in Canada, you will be charged the appropriate amount for receiving a 30-minute call, or 30 minutes will be deducted from your daily or monthly roaming bolt-on allowance(s). Calls made to premium-rate numbers such as support lines or competition lines may be subject to additional charges, which are set by the third-party provider.

Roaming texts

Texts sent while roaming are charged at a standard roaming rate (please see our pricing guide for more information). Texts made to or received from premium rate numbers such as a support line or competition line may be charged, with prices are set by the third-party provider.

Roaming data

If you do not have a roaming bolt-on or you exceed your daily bolt-on allowance(s), you will be charged our standard out of bundle roaming data rates. Note that data usage in or outside the EZ is charged at £6 per MB and we strongly recommend disabling data before connecting to a foreign network if you do not have a roaming data bolt-on or your bolt-on allowance is exceeded. See our pricing guide for more information.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network provider on which data is being used and it is beyond the control of plan.com with regards to when the foreign network provider releases this information.

Roaming in the plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances may use their UK allowances when roaming in the EZ.

Usage in these destinations will be deducted from your tariff allowances. For example, our more.plan 5GB tariff customers will enjoy unlimited calls1 and texts1 as well as 5GB of data to use in the UK and EZ. If you use 500MB in France, 500MB will be deducted from your more.plan 5GB data bundle.

EZ usage that exceeds standard tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the EZ
  • Calls and texts back to the UK from an EZ destination (including voicemail retrieval)
  • Calls and texts within an EZ destination, e.g. Spain to Spain
  • Calls and texts from one country to another where both are in the EZ, e.g. Spain to Germany (except where calls or texts originate in the UK - these are still regarded as international calls/SMS)

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in the EZ will not be included in UK Tariffs - these are International calls/texts
  • Calls and texts from in the EZ to a non-EZ destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to fixed per minute/SMS charges
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers

1Fair usage applies

Non-domestic use limitations

Roaming in the plan.com Europe Zone (EZ) is intended for people who occasionally travel outside the UK where they live or have stable links i.e. they work or study there. It's not meant to be used for permanent roaming. As long as you spend more time at home than abroad, or you use your Equipment more at home than abroad, you can roam freely at domestic prices when travelling anywhere in the EZ.

We reserve the right to check your usage patterns to determine if you might be abusively using your EZ roaming (regulated roaming services at domestic price).

If you spend more than two months abroad out of four months, and if you have consumed more data abroad than at home over this time, we may send you an alert. Once the alert is received, you will have two weeks to clarify the situation. If you continue to remain abroad, we reserve the right to apply surcharges (equivalent to wholesale roaming caps, agreed on 31 January 2017).

Roaming near borders

While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-EZ rates. When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks.

plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.