What are these prices?

As a plan.com customer, you pay a fixed, monthly contractual amount every month that will change depending on which tariff you´re on and which allowances you´re enjoying.

However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges).

Yes they suck, and no we don´t like them either, but we´re all about transparency, so better you know now than get a nasty surprise later down the line.

There are five types of additional charges:

  • Out of bundle charges occur if you exceed your monthly allowances i.e. you go beyond your data, voice or SMS allowances
  • Special and Premium numbers, which are ‘non-geographic’ or operated by third-parties (quiz lines, help lines, directory enquiries etc.) do not form part of your inclusive minutes’ allowance
  • International calls and SMS from the UK to a foreign country
  • Roaming calls, texts and data – using your phone while abroad
  • MMS (Multimedia Messaging Service – e.g. sending pictures as part of a text message) are not included in your standard tariff

Mobile additional charges (domestic)

Out of bundle price All tariffs
UK/EU Xnet and landline calls 33p per minute
Other O2 numbers Free in the UK, else 33p per minute
Voicemail Free in the UK, else 33p per minute
SMS 10p each
Data (inc. Mobile Broadband) 4p per MB
MMS (not included in your standard tariff) 40p each

The prices above apply from 1 July 2018

Calls to special numbers

This section tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive minute´s allowance.

Incurred if a Customer makes a call or sends an SMS to certain non-geographic numbers or chargeable numbers operated by third-parties (e.g. quiz lines, help lines, directory enquiries etc).

The charge when making calls to chargeable numbers is split into two parts. There’s the access charge, which is what we charge you, per minute, for connecting the call. Then there’s the service charge, which is decided by the organisation you’re calling, who have to make you aware of the charge. The total cost of the call will be the access charge, plus the provider’s service charge.

If you’re making a service call, you should check the prices with the provider. They’re often operated by third parties, so we can’t let you know when their prices change.

Premium text service numbers usually start with the prefix 06, 07, 08 or 09 and are usually a five- or six-digit number. The services include entering competitions, donating to charity and voting on TV talent shows.

Services that use premium texts include:

  • Sending messages to radio stations
  • Chat services
  • Accessing low cost calls to international numbers
  • Entering TV competitions
  • Voting in TV reality shows
  • Charity donations

The following prefixes can be made for free:

  • 080
  • 111 NHS
  • 116
  • 119
  • 195
  • 999

Premium numbers

Premium rate numbers are used by TV shows, quiz companies, chat providers and some websites. They will appear on your monthly bill at a higher rate than a standard text or call. For a full list of current prices for Premium Rate numbers operated by third parties please visit the website below:

Premium numbers

Additional charges while roaming outside the Europe Zone

During the last six months, we've radically improved and simplified our roaming voice proposition thanks to Global Traveller, which makes it possible to make and receive calls from anywhere in the world with confidence.

Now, we're making things even simpler by consolidating all our out-of-bundle charges for roaming voice and SMS usage when outside of the Europe Zone.

Customers on all standard tariffs will now pay the same fixed rates no matter where they are in the world. Whether they're just making calls back to the UK or calls to other faraway places, customer will know exactly where they stand.

Usage – while in the plan.com World Zone (anywhere outside the Europe Zone) Cost
Any call received or made (per minute) 140p
SMS (per message) 40p
Data usage (per MB) 600p

Prices exclude VAT

The prices above apply from 1 July 2018

Additional charges while roaming in the Europe Zone

From 1 April 20193 we are increasing our per-minute rate on calls made while roaming in our Europe Zone that are received in non-European destinations from 79p per minute to 140p/minute, with a minimum charge of 140p.

Additional charges Cost
Receiving a call FREE
Out-of-zone calls e.g. France to Australia 140p per minute3 / 140p minimum charge4
3G & 4G data 4p per MB

All other additional usage charges within the plan.com Europe Zone are based on UK allowances

1 Price changed from 79p per min. New price effective from 1 April 2019

2 Minimum price effective from 1 April 2019

3 Price effective from 1 March 2019

4 Minimum price effective from 1 March2019

International calls originating in the UK

On 1 April 20192, we are introducing minimum charges to all international calls (calls made from the UK that terminate in destinations outside of the UK). The minimum call charge will apply to calls that last less than one minute. In these cases, the minimum charge is equivalent to a one-minute call and the price is based on the destination in which the call is received.

Zones Cost
Isle of Man & Channel Islands 45p per minute / 45p minimum charge
Ireland (Republic of) 54p per minute / 54p minimum charge
Albania, Algeria, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique, Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Cyprus, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, USA 125p per minute / 125p minimum charge
Rest of the World (any destination not listed above) 167p per minute / 167p minimum charge

1 Prices exclude VAT. Minimum price effective from 1 April 2019.

2 Prices exclude VAT. Minimum price effective from 1 March 2019.

International SMS

Destinations Cost
Any destination 30p

The prices above apply from 1 July 2018

Non-mobile & call forwarding

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these 3rd party services and they charge O2 a different, higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This list of 07 non-mobile and call forwarding services which are not included in your inclusive minutes is correct as of October 2013:

Non-mobile & call forwarding numbers

Mobile and landline calls to Isle of Man, Guernsey and Jersey

The following numbers are associated with networks in the Isle of Man, Guernsey and Jersey and are not part of the UK telecomms network.

Jersey, Guernsey and Isle of Man numbers

Fixed line out of bundle costs

1Numbers beginning 01, 02, 03, 0800 and 0808 and excluding any premium rate or non-geographic numbers

2These rates apply 24/7/365. All calls are charged per second and there are no connection or setup charges for UK calls.

For international calls from Fixed-line phones, please visit:

Fixed-line international call prices
Fixed line out of bundle costs rate per minute2
Calls to landlines (01, 02, 03)1 1p
Calls to plan.com/O2 mobiles 6p
Calls to other mobiles 8p
Calls to Three mobiles 13p

IoT package out of bundle charges

The following out of bundle charges are applicable to all of our IoT tariffs. Yes they suck and no we don´t like them either, but we´re all about transparency, so better you know now than get a nasty surprise later down the line. Agreed?

On-Net4 UK-SIM All-Net5
Data (per MB) 33p 33p 42p
Voice (per minute) 20p 20p 33p
Text (per text) 18p 18p 27p

4O2 network    5All UK networks

Terms & Conditions

1. Calls

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

2. Texts

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

3. MMS

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device settings.

4. Unlimited calls

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/fair-use-policy.

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

5. Unlimited texts

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/fair-use-policy.

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

6. Data

If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.

A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.

7. plan.com Europe Zone

Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone

Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone from 15th June 2017. If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the plan.com Europe Zone.
  • Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
  • Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
  • Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
  • Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

While roaming in European countries that border with non European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, this can be up to £6 per MB. plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.

8. International calls and texts

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.