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ROAMING NETWORK SELECTION

This guide covers everything to need to do to if you’re struggling to connect to a network whilst travelling outside the UK

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GETTING SET UP.

When you roam, your service will try to connect to the most relevant roaming network. For this to happen, the device will need to be on, airplane mode will need to be deactivated, and the device’s settings will need to allow roaming.

The ‘most relevant’ network is based on several factors, such as network agreements with the domestic network, and signal availability/strength.

If you are struggling to connect to a network while roaming, this guide will step you through this process.

PLEASE NOTE: If you are unable to connect to mobile data, this might be due incorrect APN settings. Please view our APN guide for more information.

IT and information security

AIRPLANE MODE.

Airplane mode (also known as aeroplane mode, flight mode, offline mode, or standalone mode) is a setting available on most smartphones and other portable devices. When activated, this mode suspends the device’s Bluetooth, telephony and WiFi, effectively disabling all analogue voice, and digital data services.

Select your device then follow the steps:

NO SIGNAL/POOR SIGNAL.

Signal availability and strength will affect your service’s ability to connect to a roaming network. Airports are often problem areas dues to interference caused by the machinery, and oversaturation caused by the large number of people trying to use their phones. Please bear this in mind.

MANUALLY SELECTING A NETWORK.

You can manually select a roaming network on your device. This will help to identify which networks are available, and in the case of poor network strength, compare the networks.

Select your device then follow the steps:

WHICH NETWORK SHOULD YOU SELECT?

Unsure which network to select? Here are some suggestions (O2 network only):

You’ll be visiting

country

Connect to Network Name to receive the best network coverage

Please use any network whilst visiting this country

ROAMING
BOLT-ONS

Roaming bolt-ons help you to stay connected and in control of your costs. Check out our Roaming bolt-on checker to find the best option for your current roaming destination.

STILL NEED HELP?

Our award-winning Customer Experience team is on-hand seven days a week. Phone lines are open from 8am to 8pm on weekdays and from 8am to 5pm at weekends. Calls from plan.com mobiles are free from anywhere in the world.

Telephone: +44(0)3300 88 18 18