LET’S TALK DATA
CONFIGURING YOUR DATA SETTINGS
WELCOME TO PLAN.COM
Ready for a seamless experience?
You’re probably reading this page because you’re new to our network or setting up a new or different handset.
Before you get started, we need to update your data settings to ensure everything on your phone or device works as you’d expect.
Let’s get you set up
When you first connect to the plan.com network, you’ll automatically receive a ‘powered by plan.com’ text message that will ask you to update your data settings.
Typically, even before updating your data settings, you will be able to access UK mobile data, make calls and send and receive texts. So, what’s the big deal? Why change your data settings?
Well, not everything will be working as you expect. 4G and Wifi Calling, MMS (text messages that include multimedia such as photos and graphics), tethering and roaming data are unavailable until your data settings are updated.
Change your data setting so you can access:
4G & WIFI CALLING
Less than a minute: that’s all it takes for you to configure to the plan.com APN, so make sure you click on the link in your welcome email and follow the instructions.
Not on the list?
If your device or operating system is not listed above, we still need to update your data settings to ensure everything on your device works as you’d expect.
Please go to your Settings and locate your Access Point Names (sometimes called Mobile Data Network or APN).
Edit the existing settings with the following details then restart your device:
|PASSWORD||(Leave this field empty)|
Need help setting up this phone or device?
Call 03300 88 18 18
Customer support, the way it should be
Need some personal one to one help? That’s okay – our experienced team are on-hand to provide the personalised support you need to ensure your device is set-up correctly.
The team is available 8am-8pm weekdays and 10am-4pm weekends and we aim to respond to email and voicemails within 24 hours
Extremely helpful and quick to respond. Easy to talk to and able to get queries sorted out immediately. Informed helpful staff who know what they are doing so makes communications easy. Easy to recommend.
Great service speedy and quick. I would recommend plan.com to anybody. Service is that good I’ve renewed my contract for a 3rd time. Thankyou.
First class! I had been with Vodafone for 26 years and have never experienced customer service as good as I have in the past 3 months with plan.com! Many thanks.