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You’re probably reading this page because you’re new to our network or are setting up a new device.
If you have been sent a new SIM card, you’ll need to activate it, which is easy, visit my.plan and follow these steps...
Once logged in: CONTROLS > DEVICE > SIM SWAP > [select user] > EDIT > INSERT NEW SIM NUMBER > APPLY NOW
Next you need to update your device settings to ensure everything works as you’d expect.
Please be aware that a SIM swap must only be performed for one of the following reasons:
- If your handset has been lost or stolen or;
- You have changed or upgraded your handset and now require a different sized SIM
If you are changing your SIM for another reason, we will need to do a technical check before performing the swap to avoid any unforeseen complications.
Please contact your plan.com Partner or our customers services team on 03300 88 18 18 for further support.
IT ONLY TAKES
Simply select your device and follow the step-by-step instructions.
If your operating system is not listed, you can update your settings manually as follows:
Go to your Settings
Locate your Access Point Names (sometimes called Mobile Data Network or APN) Go to your Settings
Edit the existing settings with the following details:
|PASSWORD||(Leave this field empty)|
Save & Restart your device
As a plan.com customer you will have exclusive access to my.plan, the ultimate connectivity platform.
Combining cutting-edge technology with an easy-to-use interface, my.plan gives you instant access to your account, and live insight into all your connections.Learn more
NEED SOME HELP?
Our experienced team are on-hand to provide the support you need to ensure your device is set-up.
The team is available 7am - 8pm weekdays and 8am - 5pm weekends and we aim to respond to email and voicemails within 24 hours.
Extremely helpful and quick to respond. Easy to talk to and able to get queries sorted out immediately. Informed helpful staff who know what they are doing so makes communications easy. Easy to recommend.
Great service speedy and quick. I would recommend plan.com to anybody. Service is that good I've renewed my contract for a 3rd time. Thankyou.
First class! I had been with Vodafone for 26 years and have never experienced customer service as good as I have in the past 3 months with plan.com! Many thanks.