LET'S TALK DATA
SETTINGS

CONFIGURING YOUR DATA SETTINGS

WELCOME TO PLAN.COM

Ready for a seamless experience?

You're probably reading this page because you're new to our network or setting up a new or different handset.

Before you get started, we need to update your data settings to ensure everything on your phone or device works as you'd expect.

DATA SETTINGS

Let's get you set up


When you first connect to the plan.com network, you'll automatically receive a 'powered by plan.com' text message that will ask you to update your data settings.

Typically, even before updating your data settings, you will be able to access UK mobile data, make calls and send and receive texts. So, what's the big deal? Why change your data settings?


Well, not everything will be working as you expect. 4G and Wifi Calling, MMS (text messages that include multimedia such as photos and graphics), tethering and roaming data are unavailable until your data settings are updated.

Change your data setting so you can access:

DATA ROAMING

4G & WIFI CALLING

MULTIMEDIA
MESSAGING

MANAGEMENT AND
REPORTING TOOLS

Less than a minute: that's all it takes for you to configure to the plan.com APN, so make sure you click on the link in your welcome email and follow the instructions.

What's your device?


Didn't receive our welcome text or deleted it by mistake? No problem, simply select your device
and follow the simple step-by-step instructions:

iOS 12.1

(iOS12.1 and below)

ANDROID

(e.g. Samsung)

Not on the list?


If your device or operating system is not listed above, we still need to update your data settings to ensure everything on your device works as you'd expect.

Please go to your Settings and locate your Access Point Names (sometimes called Mobile Data Network or APN).

Edit the existing settings with the following details then restart your device:

APN data.plan.com
Username PLAN
PASSWORD (Leave this field empty)

Need help setting up this phone or device?
Call 03300 88 18 18

SUPPORT

Customer support, the way it should be

Need some personal one to one help? That's okay - our experienced team are on-hand to provide the personalised support you need to ensure your device is set-up correctly.

The team is available 7am - 8pm weekdays and 8am - 5pm weekends and we aim to respond to email and voicemails within 24 hours