Having issues with data on your phone?


Please follow the instructions below to create a plan.com configuration profile that gives you direct access to our data services.

step by step guide

Step 1: Delete your existing plan.com profile

If you don't have the profile option in your settings skip straight to step 2

1.1

Go to Settings and select "General".

First step of delete an APN profile

1.2

In General, select "Profile".

Second step of delete an APN profile

1.3

In Profile, select the "Plan" profile. If there is no existing profile, please skip forward to 'Step 2: re-install your plan.com profile'.

Third step of delete an APN profile

1.4

In the Plan profile, select "Delete Profile".

Fourth step of delete an APN profile

1.5

Enter your device's passcode if one is set.

Fifth step of delete an APN profile

1.6

Select "Delete" to confirm deletion.

Sixth step of delete an APN profile

1.7

Profile has been successfully deleted.

Seventh step of delete an APN profile

Step 2: re-install your plan.com profile

2.1

Open an Internet browser using Safari. IMPORTANT: You must only use Safari for the next steps, other web browsers will not work.

First step to install the Plan APN profile

2.2

Navigate to i.plan.com.

Second step to install the Plan APN profile

2.3

Select "Begin Internet Setup".

Third step to install the Plan APN profile

2.4

The profile installation will begin after a few seconds.

Forth step to install the Plan APN profile

2.5

Select "Install" in the top right.

Fifth step to install the Plan APN profile

2.6

Enter your device passcode if one is set.

Sixth step to install the Plan APN profile

2.7

Select "Install" to confirm.

Seventh step to install the Plan APN profile

2.8

Select "Install" to continue.

Eighth step to install the Plan APN profile

2.9

Profile is now installed. Select "Done" to return to the Profile section.

Nineth step to install the Plan APN profile

2.10

Configuration is complete, press "General" to return to Settings.

Tenth step to install the Plan APN profile

2.11

We must now reset the network settings to avoid conflicts. Select "Reset".

Eleventh step to install the Plan APN profile

2.12

Select "Reset Network Settings."

Twelfth step to install the Plan APN profile

2.13

Select "Reset Network Settings" to confirm.

Thirteenth step to install the Plan APN profile

2.14

The installation of the plan.com profile is complete, your device will automatically reboot.

Fourteenth step to install the Plan APN profile

1.

In your main screen tap on the search button

First step of delete an APN profile

2.

Find "Settings" in the list and tap on it

First step of delete an APN profile

3.

In the settings list, tap on "Network and wireless"

First step of delete an APN profile

4.

Tap on "Mobile & SIM"

First step of delete an APN profile

5.

Tap on "SIM settings"

First step of delete an APN profile

6.

Now tap on "Add an Internet APN"

First step of delete an APN profile

7.

Fill out the input boxes as shown in the screenshot

First step of delete an APN profile

8.

Check the checkbox "Apply this profile" to activate this APN and tap on "SAVE"

First step of delete an APN profile

9.

The APN has been added successfully, you are ready to go

First step of delete an APN profile

1.

Tap on the search button in the bottom right of your device screen

First step to set up the APN using Windows Phone

2.

Type an S to start filtering apps and tap on "Settings"

Second step to set up the APN using Windows Phone

3.

Tap on "network + wireless"

Third step to set up the APN using Windows Phone

4.

Tap on "SIM", below SIM settings

Forth step to set up the APN using Windows Phone

5.

Tap on the switch button inside the "Manual Internet APN" section

Fifth step to set up the APN using Windows Phone

6.

Type the following under APN and Username

Sixth step to set up the APN using Windows Phone

7.

Tap on the disk at the bottom to save the settings and we are done

Seventh step to set up the APN using Windows Phone

Option A.
Automatic set up

A.1

Open a browser tab and go to www.helpforsmartphone.com. Select the country and your device.

First step to automatically install the Plan APN on an android device

A.2

Tap on "Filter by topic" and select "Network".

Second step to automatically install the Plan APN on an android device

A.3

Tap on "Set up Internet".

Third step to automatically install the Plan APN on an android device

A.4

Type your phone number to request your configuration message.

Fourth step to automatically install the Plan APN on an android device

A.5

You will receive a configuration message. Tap on it and the configuration messages list will appear. Tap on the last one.

Fifth step to automatically install the Plan APN on an android device

A.6

Tap on "INSTALL".

Sixth step to automatically install the Plan APN on an android device

A.7

Enter the PIN code 1234 and press "OK".

Seventh step to automatically install the Plan APN on an android device

A.8

Press "OK" again.

Seventh step to automatically install the Plan APN on an android device

A.9

Your phone has been configured.

Seventh step to automatically install the Plan APN on an android device

Option B.
Manual set up

B.1

On your android device, tap on the 'Apps' icon.

First step to manually install the Plan APN on an android device

B.2

Tap on settings.

Second step to manually install the Plan APN on an android device

B.3

Tap on "Mobile networks".

Third step to manually install the Plan APN on an android device

B.4

Tap on Access Point Names (APNs).

Forth step to manually install the Plan APN on an android device

B.5

Tap on "ADD".

Fifth step to manually install the Plan APN on an android device

B.6

Type 'Plan', it will be the name of the APN, then tap "OK" to confirm.

Sixth step to manually install the Plan APN on an android device

B.7

Tap on "APN", and type 'data.plan.com'. Tap "OK" to confirm.

Seventh step to manually install the Plan APN on an android device

B.8

Tap on "Username", type Plan and tap "OK".

Eighth step to manually install the Plan APN on an android device

B.9

On the top of the screen, tap on "MORE".

Nineth step to manually install the Plan APN on an android device

B.10

Tap on "Save" to keep the changes.

Tenth step to manually install the Plan APN on an android device

B.11

The new APN called Plan will be there unselected.

Eleventh step to manually install the Plan APN on an android device

B.12

Press on Plan to activate our APN.

Twelfth step to manually install the Plan APN on an android device

If you have any questions, this is the number that you can reach our customer services team: 03300 88 18 18, or you can us an email via [email protected]

Thanks for your help keeping our network safe and secure,
The team at plan.com