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SIM Swap

Please follow the instructions below to create a plan.com configuration profile that gives you direct access to our data services.

Activating your SIM.

Follow the Instructions

If you have been sent a new SIM card, you’ll need to activate it, which is easy!

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Visit my.plan and follow these steps… Controls -> Mobile -> Device set up -> SIM Swap -> [Select User] -> Insert New SIM Number -> Apply now

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Please contact your plan.com partner or our customers services team for further support.

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Please be aware that a SIM swap must only be performed for one of the following reasons:

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If your handset has been lost or stolen or you have changed or upgraded your handset and now require a different sized SIM

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If you are changing your SIM for another reason, we will need to do a technical check before performing the swap to avoid any unforeseen complications.

Smartphone screen showing a data restrictions menu with options including device setup, SIM swap, and an editable SIM swap control with a number.

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