How Blucomms uses plan.com to deliver smarter, more proactive mobile management

Founded in 2010, Blucomms set out to build an independent communications provider driven by service, transparency and guaranteed responsiveness. As its customer base expanded – from one-user contracts to organisations with hundreds of employees – Managing Director Marc Allen needed a way to maintain that same high standard of control, insight and cost certainty for every client. Partnering with plan.com and adopting the my.plan platform became the turning point, helping Blucomms scale responsibly while staying relentlessly customer-focused.

Managing growth while preventing customer overspend

As Blucomms grew, so did the complexity of managing usage and billing across diverse customer types. Overspend was the recurring pain point.

“The biggest challenge was always overspend. Our philosophy is ‘no news is good news,’ so we work hard to prevent problems before they even arise," said Marc

Spend caps and manual monitoring provided only partial protection. Blucomms needed deeper visibility, real-time control and tools that would allow them to stay proactive, not reactive, as customer demand increased.

A platform that made visibility, control and service effortless

Choosing plan.com was a strategic decision grounded in both capability and trust. my.plan became the central engine behind Blucomms’ operational model.

Marc highlights three major advantages:

Complete visibility: instant insight into usage and spend

Powerful controls: from bundles to caps to real-time adjustments

Leading network access: delivering the coverage and pricing Blucomms customers prefer, enhanced by plan.com’s technology layer

“my.plan made all the difference. It gives both us and our customers complete visibility. We can apply bundles, check usage, and avoid bill shock instantly," said Marc.

The all-in-one platform that changed way Blucomms scales

For Blucomms, my.plan has been more than a platform – it’s been a game-changer. The ability to prevent overspending, provide real-time account management, and scale seamlessly has helped the company maintain its customer-first ethos while accelerating growth.

“Ultimately, the platform solves the challenges we and our customers face every day,” Marc concludes. “It keeps us in control and lets us focus on what we do best: looking after our customers.”