Built on purpose, driven by trust

CAN Solutions was created with a strong sense of purpose: to “do things right” and address widespread customer neglect in the telecoms sector. In our conversation with Carl Laurie, Director of Sales & Onboarding, he revealed how transparency, collaboration and mutual trust have become the pillars of their success.

Earning trust in a competitive industry

According to Carl, trust is always the biggest hurdle. “Our goal is to be as transparent as possible. As a business we perform exceptionally well, both ethically and financially, which allows us to build trust with new clients. Of course, we’re not always successful. However, when that customer is up for renewal or looking for new quotes, we will be there to submit a tender again. If at first you don’t succeed, keep trying!”

Building that trust requires persistence, openness and a willingness to keep showing up.

Collaboration that builds stronger connections

CAN Solutions has deepened relationships with customer accounts through consistent communication and a hands-on approach.

Carl highlighted a standout win achieved through close collaboration between CAN and plan.com: face-to-face meetings, product demos and a united approach led to securing an important client. Ongoing account management, adding new lines and regular engagement now play a key role in positioning the relationship strongly for future renewals.

As Carl notes, “Trust is at the very heart of our partnership… A key factor in our success has been the continuous development and enhancement of my.plan. As a result, we are now far more confident in promoting and selling plan.com’s offerings.”

Collaboration and trust fuelling business growth

The partnership between CAN Solutions and plan.com has delivered significant results, strengthening customer relationships and driving business growth.

Through continuous collaboration, trust and the development of innovative solutions like my.plan, CAN Solutions has gained confidence in promoting and selling plan.com’s offerings. A key highlight has been securing a client win through a cooperative approach, demonstrating the effectiveness of this relationship.

Regular engagement and account management ensure ongoing success, has laid the strong foundation for future renewals. This partnership continues to evolve, reinforcing CAN Solutions’ ability to deliver exceptional service and drive long-term value.