Elevating business connectivity since 2013

Fusion Communications has been dedicated to enhancing connectivity and collaboration for businesses since 2013. They believe in the power of communication to drive success and have been continuously evolving to stay ahead in the telecoms industry.

We spoke to Oliver Rowe, CEO and Founder of Fusion Communications, to learn how plan.com has helped them improve customer experience and take business connectivity to the next level.

Solving the visibility gap in mobile estates

Oliver shared that one of the biggest challenges is ensuring customers have clear visibility over their mobile estate when it comes to their usage and charges.

“With most providers, visibility only comes when the bill is produced. Additionally, the lack of self-service tools means companies are entirely reliant on third parties or the network to manage changes. We wanted the flexibility to build packages that suited our needs.”

Flexibility, support and tools that build loyalty

We asked Oliver the secret to Fusion’s business growth.

“plan.com’s ability to continue attracting the very best talent to support us has been exceptional, proving we made the right choice in partnering with plan.com. They truly understand that ‘we’re in this together’. Combined with the industry-leading my.plan platform, our partner platform for building deals and quotes, and flexible commercial options, we rarely find ourselves in a position where we can’t get business done!”

He went on to explain how most of Fusion’s customers choose to renew at the mid-point of their contract, which makes them highly loyal and provides Fusion with ongoing opportunities to introduce further products and services from their portfolio.

Long-term success through loyalty and exceptional service

Fusion has achieved a retention rate of over 97%, driven by plan.com’s advanced tools and the company’s commitment to exceptional customer engagement. my.plan’s superior visibility and control features give Fusion a competitive edge, helping secure new business and expand into larger enterprise markets while continuing to provide a great experience for SMB customers.

With most customers renewing mid-contract, loyalty remains high, creating ongoing opportunities to introduce additional products and services. This strong retention and expansion strategy have positioned Fusion for sustained growth and long-term success.