How Prestige Telecom Group uses plan.com to win business customers

Prestige Telecom Group is a UK-based independent provider of business communication services. For more than nine years, the team has relied on plan.com as a core partner, valuing the flexibility, operational simplicity and intuitive tools that make business connectivity easier for their customers.

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Navigating the complexity of entering B2B telecoms

When transitioning from the consumer market into B2B, Prestige found the business telecoms landscape complex, confusing and difficult to sell with confidence. As a call-centre-driven operation targeting very small businesses that buy on price, they needed a way to simplify propositions while staying highly competitive on cost.

A flexible partner that listens and delivers

Partnering with plan.com gave Sean and his team access to the my.plan platform, which quickly became central to their customer offering. With live visibility of usage and spend, powerful spend controls and location insights, my.plan allowed Prestige to show customers exactly what they were using, where costs were coming from and how to avoid unexpected charges.

This transformed the conversation – from purely price-driven to value-led, transparent and insight-rich.

Steady growth, loyal customers and long-term momentum

With my.plan underpinning every deal, Prestige has grown its B2B base steadily and sustainably, expanding into a broader customer footprint without relying on short-term spikes. Clear visibility, proactive controls and strong support have kept customers engaged and satisfied, allowing Prestige Telecom Group to focus on renewals and long-term relationships across its growing base.