Creating opportunities through creativity, enterprise and innovation

Real Ideas Organisation CIC is a social enterprise based in the Southwest, creating opportunities for people and communities through creativity, enterprise, learning and innovation.

Working across a range of programmes and spaces, reliable communications are an important part of keeping teams connected and supporting the organisation day to day.

For Rachel Ronnie, Operations & System Coordinator, managing staff mobile services is one of the responsibilities that came with joining the organisation in December last year. With a new role came the need to quickly understand how the organisation’s mobile services were managed, where information was held and how to support colleagues when issues arose.

Getting up to speed without slowing down the team

Taking on responsibility for staff mobile phones meant Rachel needed to quickly get familiar with the account, access requirements and processes involved in supporting colleagues.

The challenge wasn’t necessarily a major technical issue. Instead, it was the everyday questions and access queries that could become time-consuming when the right information or process wasn’t immediately clear.

“As I came into the role relatively recently, one of the main challenges was getting up to speed with how staff mobile phones were managed and where different pieces of information sat.”

For a busy operations role, even small queries can take valuable time to resolve. Real Ideas needed a straightforward way to manage its mobile services, with responsive support available when questions arose.

A central view, backed by people who are easy to reach

plan.com provides Real Ideas with mobile services and account support to help manage staff devices and resolve day-to-day queries.

Having a central place to understand and manage the mobile account has helped Rachel get familiar with the organisation’s services and support colleagues more efficiently. Just as importantly, the relationship with the plan.com team has provided a reliable point of contact when Rachel needs help.

“plan.com stands out because the support feels accessible and practical. For someone coming into the role and picking up responsibility for staff mobile phones, having clear information and a named contact who responds quickly has made the service much easier to manage.”

Account Manager Kelly Begley has been particularly valuable, helping Rachel navigate access and account queries and providing clear troubleshooting guidance when needed.

“Her responses have been friendly, straightforward and easy to follow, which has made a real difference while getting familiar with the system and supporting colleagues internally.”

Less time spent figuring things out. More confidence managing mobiles.

With plan.com, Real Ideas has gained greater clarity around its mobile services and a more straightforward way to handle staff queries.

Rather than spending time working out the right process or searching for information, Rachel can access the support she needs and get clear answers when issues arise.

The result is a simpler day-to-day experience for managing staff mobile services – giving Rachel greater confidence in supporting colleagues and keeping things moving.

“The main improvement has been confidence and clarity when dealing with staff mobile phone support. Rather than losing time trying to work out the right process, we have been able to get clear responses and troubleshooting steps when needed.”

For Real Ideas, the value of plan.com goes beyond the mobile service itself. It’s the combination of accessible management, clear information and responsive human support that makes managing mobiles easier.

“The most useful feature for us is having a central place to manage and understand the mobile phone account, alongside support from Kelly when we need help with access or troubleshooting.”