Delivering specialist engineering services around the world

RJC Mechanical Ltd is an established commercial business specialising in precision engineering within complex environments across the UK and internationally. The company delivers specialist HVAC, MEP, gas and technical services globally, supporting projects in a wide range of demanding locations.

As the business has expanded rapidly, reliable mobile communications have become a critical part of maintaining operational efficiency and supporting employees wherever they are working.

Managing connectivity across a growing international workforce

As RJC Mechanical’s operations expanded from national projects into international markets, the business faced increasing demands on its mobile communications infrastructure. Rapid staff recruitment, growing project requirements and deployments to remote locations around the world created new challenges around connectivity, usage management and cost control.

The company required a communications provider capable of supporting travelling employees with flexible international roaming options while avoiding the excessive costs associated with local network tariffs. It also needed greater visibility and control over mobile usage, alongside the ability to adapt quickly as operational requirements evolved.

Flexible connectivity with complete visibility and control

RJC Mechanical initially adopted plan.com through a recommendation from a previous IT provider. Although that relationship has since ended, the business chose to remain with plan.com due to the flexibility of the platform, competitive pricing and high levels of service.

The company implemented a SIM-only solution, allowing handset purchases to be funded separately through capital expenditure while retaining full control over mobile contracts and services.

For employees working internationally, plan.com’s daily traveller and global bolt-ons have provided reliable access to data and minutes without the need for expensive local tariffs. The team has also worked closely with plan.com to adjust credit limits when required, ensuring travelling employees maintain uninterrupted communications even when usage increases unexpectedly.

The flexibility of the service has extended to network management. During the contract term, RJC Mechanical successfully migrated between networks, ensuring improved coverage where required while maintaining continuity across the business.

The my.plan platform has become a central management tool, giving the team visibility over invoicing, user administration and mobile usage. Features such as internet access controls, spend limits and roaming permissions help support the company’s cyber security protocols while reducing the risk of unauthorised usage and potential security vulnerabilities.

“The hierarchy of controls for internet access, spend limits and roaming permissions has been extremely useful. It aligns well with our cyber security protocols and helps minimise risk across the mobile estate,” says Phil.

Supporting growth with reliable communications and proactive support

With plan.com, RJC Mechanical has gained the flexibility and oversight required to manage a rapidly growing mobile estate across multiple regions and project locations.

The business currently operates 78 active SIMs, supported by an aggregated 500MB data allowance that allows usage to flex dynamically between users according to operational requirements. This has helped optimise costs while ensuring teams remain connected wherever they are deployed.

“The my.plan platform continues to provide a valuable operational resource, particularly when onboarding new employees, reallocating SIMs and monitoring usage across the organisation,” says Phill.

Alongside the technology, ongoing account management has played an important role in the partnership. Phil highlights the support provided by Account Manager Kelly Begley, who has assisted with international connectivity issues, billing enquiries and the coordination of technical support when required.

“The plan.com team has been accommodating throughout contract reviews and very supportive as our business has grown. The combination of flexibility, visibility and proactive support has made a real difference to how we manage mobile communications.”