Growing together from day one

True Network Solutions has partnered with plan.com since the very beginning of its journey. As a relatively new business, the team wanted more than a mobile provider – they wanted a partner that would help them grow, differentiate themselves and deliver a better customer experience.

For Director Paul Pennells, whose telecoms career spans almost 15 years, the partnership has become a key part of True's success.

Turning complexity into clarity

One of the biggest frustrations in business mobile has always been a lack of visibility. “Whether that's usage, billing or managing multiple connections, businesses often struggle to access clear, real-time information, which can create frustrations for business owners and finance teams alike,” says Paul.

For True, solving this challenge wasn't just about improving customer service. It was about offering something genuinely different in a crowded market.

A platform that sells itself

The my.plan platform gives both True and its customers complete visibility over every mobile connection. Customers can monitor usage in real time, manage costs, access invoices instantly and drill down into spend by individual user – all through a single intuitive platform.

Beyond account management, the platform has become one of True's strongest sales tools. Prospective customers can receive agreements via email, WhatsApp or a live link, while changes can be made during the conversation, creating a far smoother experience.

“Price will always be important, but it's not the only deciding factor. my.plan gives customers something they can't get with most providers – complete visibility and control over their mobiles. It adds real value to the conversation and often becomes the reason customers choose to partner with us,” said Paul.

Better Conversations. Faster Sales. Stronger Growth.

Although True is still in the early stages of its growth journey, the impact has already been clear. Sales conversations are shorter and customers have greater confidence in their decisions.

Customers leave discussions with a complete understanding of costs, while True's team spends less time on administration and more time supporting customers and growing the business.

After 18 months of working together, the partnership continues to go from strength to strength.